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Is there an Eway outage?

Eway status: Minor Outage

Last checked: 2 minutes ago

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Eway outages and incidents

Outage and incident data over the last 30 days for Eway.

There have been 6 outages or incidents for Eway in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Eway

Outlogger tracks the status of these components for Xero:

Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Shopify Active
WooCommerce Active
Component Status
Eway Gateways Active
Eway Sandbox Active
Eway Settlement Active
Eway Website Active
MyEway Active
Rapid API Performance Issues
Active
Shopify Active
WooCommerce Active

Latest Eway outages and incidents.

View the latest incidents for Eway and check for official updates:

Updates:

  • Time: March 4, 2024, 11:55 a.m.
    Status: Resolved
    Update: Eway experienced an unexpected disruption to our Rapid API payment service due to an issue with one of our upstream providers. This issue primarily impacted gateway merchants that use an acquiring bank supported via the MPGS bank connector. The Performance degradation started around 5:40 PM AEST which continued for about an hour. The vendor support team have confirmed the Incident has been fully resolved. Eway Teams will perform a reconciliation of the failed transactions in the next 24 hours and the appropriate transaction status will be updated. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards The Eway Team

Updates:

  • Time: Feb. 20, 2024, 10:48 p.m.
    Status: Resolved
    Update: We are pleased to let you know the issue has now been resolved and your payment services should be back up and running as usual. If you notice any further issues, please call us immediately on 1800 106 565 (AU) or 0800 392 947 (NZ). We really appreciate your patience today.
  • Time: Feb. 20, 2024, 10:25 p.m.
    Status: Investigating
    Update: We are currently experiencing a service interruption which is impacting MYeWAY portal for New Zealand clients. This is preventing users from logging in to the portal however transactions are unaffected. The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update. If you have any urgent questions regarding this service interruption, please contact us on 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business. Regards, The Eway Team

Updates:

  • Time: Feb. 20, 2024, 8:31 a.m.
    Status: Resolved
    Update: We are pleased to let you know the issue has now been resolved and your payment services should be back up and running as usual. If you notice any further issues, please call us immediately on 1800 106 565 (AU) or 0800 392 947 (NZ). We really appreciate your patience today.
  • Time: Feb. 20, 2024, 7:01 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 20, 2024, 7 a.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services. The scope of impact is limited to NAB Merchants, however being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: Feb. 20, 2024, 7 a.m.
    Status: Investigating
    Update: Eway is currently investigating a potential service disruption to some payments services. The scope of impact is limited to NAB Merchants, however being investigated by Eway technical teams. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: March 22, 2024, 12:15 a.m.
    Status: Resolved
    Update: Eway support teams have implemented a permanent fix to handle the scenario that resulted in the transactions failing with a 06 error. We apologise for the inconvenience this has caused your business and appreciate your patience Kind regards, The Eway team
  • Time: Feb. 20, 2024, 9:03 a.m.
    Status: Monitoring
    Update: Eway support teams have implemented a workaround to handle the scenario that caused the transactions to fail with a 06 error. We have also started working on a permanent fix to address the problem. We thank you for your patience and apologise for any inconvenience this event caused your business today If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: Feb. 19, 2024, 2:31 a.m.
    Status: Identified
    Update: Eway team is continuing the coordination with the downstream service provider to explore the underlying issues causing transactions to fail with error code 06. Meanwhile, a workaround is being deployed for affected clients upon the detection of transaction failures. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: Feb. 16, 2024, 12:11 p.m.
    Status: Investigating
    Update: Eway teams are currently in communication with downstream service providers to obtain an update. As soon as new information becomes available, we will update the status portal. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: Feb. 16, 2024, 10:41 a.m.
    Status: Investigating
    Update: Eway is currently Investigating Intermittent issues with transactions failing with a 06 Error response code from a downstream payment gateway service provider. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the Cybersource bank connector. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

Updates:

  • Time: March 22, 2024, 12:15 a.m.
    Status: Resolved
    Update: Eway support teams have implemented a permanent fix to handle the scenario that resulted in the transactions failing with a 06 error. We apologise for the inconvenience this has caused your business and appreciate your patience Kind regards, The Eway team
  • Time: Feb. 20, 2024, 9:03 a.m.
    Status: Monitoring
    Update: Eway support teams have implemented a workaround to handle the scenario that caused the transactions to fail with a 06 error. We have also started working on a permanent fix to address the problem. We thank you for your patience and apologise for any inconvenience this event caused your business today If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: Feb. 19, 2024, 2:31 a.m.
    Status: Identified
    Update: Eway team is continuing the coordination with the downstream service provider to explore the underlying issues causing transactions to fail with error code 06. Meanwhile, a workaround is being deployed for affected clients upon the detection of transaction failures. We thank you for your patience and apologise for any inconvenience this event is causing your business If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). Regards, The Eway Team
  • Time: Feb. 16, 2024, 12:11 p.m.
    Status: Investigating
    Update: Eway teams are currently in communication with downstream service providers to obtain an update. As soon as new information becomes available, we will update the status portal. If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team
  • Time: Feb. 16, 2024, 10:41 a.m.
    Status: Investigating
    Update: Eway is currently Investigating Intermittent issues with transactions failing with a 06 Error response code from a downstream payment gateway service provider. This issue is primarily impacting gateway merchants that use an acquiring bank supported via the Cybersource bank connector. We will follow up ASAP with a full confirmation of service impact and remediation status If you have any urgent questions regarding this service interruption, please contact us on 1800 10 6565 (AU) or 0800 392 947 (NZ). We thank you for your patience and apologise for any inconvenience this event is causing your business Regards, The Eway Team

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Frequently Asked Questions - Eway

Is there a Eway outage?
The current status of Eway is: Minor Outage
Where can I find the official status page of Eway?
The official status page for Eway is here
How can I get notified if Eway is down or experiencing an outage?
To get notified of any status changes to Eway, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Eway every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Eway do?
Eway offers a secure and dependable online payment gateway that enables businesses to accept credit card payments from any location and device.

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