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Is there an GoGuardian outage?

GoGuardian status: Systems Active

Last checked: 9 minutes ago

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GoGuardian outages and incidents

Outage and incident data over the last 30 days for GoGuardian.

There have been 3 outages or incidents for GoGuardian in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for GoGuardian

Outlogger tracks the status of these components for Xero:

Admin: Dashboard Active
Content Filtering Active
Databases Active
Director: Dashboard Active
Fleet: Dashboard Active
Organization Management Active
Teacher: Classroom Connections Active
Teacher: Dashboard Active
Alerts Active
Dashboard Active
GoGuardian Admin Gateway Active
Penalty Box Active
Policies Active
Simulator Active
Theft Recovery Active
YouTube Filtering Active
Alert Details Active
Alerts Active
Dashboard Active
Global Search Active
Notifications Active
Quick View Active
Settings Active
GGDNS Configuration Active
GGDNS Filtering Active
GGDNS Reporting Active
GoGuardian Parent Application Active
Classlink Integration Active
Clever Integration Active
Component Status
Admin: Dashboard Active
Content Filtering Active
Databases Active
Director: Dashboard Active
Fleet: Dashboard Active
Organization Management Active
Teacher: Classroom Connections Active
Teacher: Dashboard Active
Active
Alerts Active
Dashboard Active
GoGuardian Admin Gateway Active
Penalty Box Active
Policies Active
Simulator Active
Theft Recovery Active
YouTube Filtering Active
Active
Alert Details Active
Alerts Active
Dashboard Active
Global Search Active
Notifications Active
Quick View Active
Settings Active
Active
GGDNS Configuration Active
GGDNS Filtering Active
GGDNS Reporting Active
Active
GoGuardian Parent Application Active
Active
Classlink Integration Active
Clever Integration Active

Latest GoGuardian outages and incidents.

View the latest incidents for GoGuardian and check for official updates:

Updates:

  • Time: Oct. 20, 2021, 4:09 p.m.
    Status: Resolved
    Update: We have successfully resolved an issue causing student screens to appear as "loading" more frequently than expected between October 14th, 2021 5:00am PST and October 18th 2021. During this time, some student devices appeared as "loading" within GoGuardian Teacher although they are online and reporting data. Our third party service provider which delivers this data was able to correct the issue as of 10/18/21 at 11:50 AM Resetting the student devices should resolve this issue for everyone. If students are not appearing as loading, and are appearing as offline, please follow the steps at https://help.goguardian.com/hc/en-us/articles/115005669643-Student-s-Screen-Says-Student-Offline-. Please have any affected students reboot their devices. If issues persists after a reboot, please submit a ticket to [email protected] for further investigation. Thank you for your patience and sorry for any inconvenience caused by this issue.
  • Time: Oct. 18, 2021, 11:44 p.m.
    Status: Monitoring
    Update: Since approximately 5am pacific time on October 14th, 2021 we've heard reports that some student devices appear as "loading" within GoGuardian Teacher although they are online and reporting data. We have been working with a third party service provider which delivers this data to further troubleshoot the issue which seems to be affecting about 15% of accounts. Resetting the student devices resolved the issue in some cases, but we pushed another fix at approximately 11:50am on Monday, October 18th, 2021, which should resolve this issue for everyone. Please have any affected students reboot their devices. If issues persists after a reboot, please submit a ticket to [email protected] for further investigation. Thank you for your patience and sorry for any inconvenience caused by this issue.
  • Time: Oct. 14, 2021, 8:24 p.m.
    Status: Investigating
    Update: Starting at approximately 5am pacific time on October 14th, 2021 we've heard some reports that some student devices appear as "loading" although they are online and reporting data. We are working with a third party service provider responsible for delivering screen data which pushed an update to our instance early this morning. Resetting the student devices seems to resolve the issue based on results so far. We may need to investigate further if the issue persists beyond a one-time reboot for a single student on one device. If this happens again for a student who is using a different device, the student may need to reboot on that secondary device once as well. If the issues persists after a reboot, please submit a ticket to [email protected] for further investigation. Thank you for your patience and sorry for any inconvenience caused by this issue.

Updates:

  • Time: Oct. 5, 2021, 6:06 p.m.
    Status: Resolved
    Update: We have resolved an issue with GoGuardian DNS servers causing elevated latency for some requests as of 9:00AM PDT/12:00PM EST. DNS resolutions are now resolving at normal operating latency. We apologize for any interruption caused by this issue.
  • Time: Oct. 5, 2021, 3:27 p.m.
    Status: Investigating
    Update: As of about 6AM pacific time/9AM eastern time on 10/5/2021 we have been investigating an issue with GoGuardian DNS servers causing elevated latency for some requests. DNS resolutions are still occurring, but are currently delayed. DNS filtering is still functional, but the resolutions are slower than expected. We apologize for any trouble caused by this latency.

Updates:

  • Time: Oct. 4, 2021, 11:52 p.m.
    Status: Resolved
    Update: We have resolved an issue with GoGuardian DNS servers causing elevated latency for some requests. DNS resolutions are now resolving at normal operating latency. We apologize for any trouble caused by this issue.
  • Time: Oct. 4, 2021, 5:03 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with GoGuardian DNS servers causing elevated latency for some requests. DNS resolutions are still occurring, but are currently delayed. DNS filtering is still functional, but the resolutions are slower than expected. We apologize for any trouble caused by this latency.

Updates:

  • Time: Aug. 20, 2021, 5:50 p.m.
    Status: Resolved
    Update: We have pushed a fix to resolve an issue causing GoGuardian logins to GoGuardian Admin, GoGuardian Beacon, GoGuardian Teacher, GoGuardian Director, and GoGuardian Fleet to be unavailable. All products should now be fully accessible and functional. We will continue to closely monitor performance. We apologize for any trouble caused by this issue
  • Time: Aug. 20, 2021, 4:28 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing GoGuardian logins to GoGuardian Admin, GoGuardian Beacon, GoGuardian Teacher, GoGuardian Director, and GoGuardian Fleet to be unavailable. We apologize for any trouble caused by this issue.

Updates:

  • Time: Aug. 5, 2021, 9:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 5, 2021, 9:46 p.m.
    Status: Investigating
    Update: We are have resolved an issue causing Clever and Classlink integration syncs to become stuck in progress. We apologize for any trouble caused by this issue.
  • Time: Aug. 5, 2021, 8:05 p.m.
    Status: Investigating
    Update: We are currently investigating an issue causing Clever and Classlink integration syncs to become stuck in progress. Existing synced classrooms, teachers, guardians, and students should not be affected, but newly synced accounts may be temporarily unavailable. We apologize for any trouble caused by this issue.

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Frequently Asked Questions - GoGuardian

Is there a GoGuardian outage?
The current status of GoGuardian is: Systems Active
Where can I find the official status page of GoGuardian?
The official status page for GoGuardian is here
How can I get notified if GoGuardian is down or experiencing an outage?
To get notified of any status changes to GoGuardian, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of GoGuardian every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does GoGuardian do?
GoGuardian software provides schools with device management, student insights, and online safety measures.

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