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Is there an Charles River for Private Markets outage?

Charles River for Private Markets status: Systems Active

Last checked: a minute ago

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Charles River for Private Markets outages and incidents

Outage and incident data over the last 30 days for Charles River for Private Markets.

There have been 0 outages or incidents for Charles River for Private Markets in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Charles River for Private Markets

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
AWS ec2-eu-central-1 Active
AWS ec2-us-west-2 Active
AWS elb-eu-central-1 Active
AWS elb-us-west-2 Active
Box Authentication (OAuth 2.0 / JWT) Active
Box Content API Active
Box Content Preview Active
Box Desktop Client Active
Box Search Active
Box Uploads/Downloads Active
Box Web Application Active
Box Webhooks Active
Collaboration Services Active
Document Management Active
E-mail Notifications Active
Financial Modeling Service Active
Login & User Authentication Active
Mercatus Excel Plug-in Active
My Tasks Widget Active
SendGrid SMTP Active
Support Portal Active
Tasks Active
Web Application Service Active
Component Status
Analytics Active
API Active
AWS ec2-eu-central-1 Active
AWS ec2-us-west-2 Active
AWS elb-eu-central-1 Active
AWS elb-us-west-2 Active
Box Authentication (OAuth 2.0 / JWT) Active
Box Content API Active
Box Content Preview Active
Box Desktop Client Active
Box Search Active
Box Uploads/Downloads Active
Box Web Application Active
Box Webhooks Active
Collaboration Services Active
Document Management Active
E-mail Notifications Active
Financial Modeling Service Active
Login & User Authentication Active
Mercatus Excel Plug-in Active
My Tasks Widget Active
SendGrid SMTP Active
Support Portal Active
Tasks Active
Web Application Service Active

Latest Charles River for Private Markets outages and incidents.

View the latest incidents for Charles River for Private Markets and check for official updates:

Updates:

  • Time: May 6, 2016, 6:01 p.m.
    Status: Resolved
    Update: We have been monitoring this issue and it has successfully been resolved.
  • Time: May 6, 2016, 3:20 p.m.
    Status: Monitoring
    Update: The engineering and customer support teams have identified and remedied an issue with our single sign-on component that was preventing some users from successfully logging in. We have restored service and are monitoring the situation to ensure that it is fully resolved. If you experience difficulties logging in, please report your issue to [email protected]
  • Time: May 6, 2016, 2:56 p.m.
    Status: Investigating
    Update: Clients deployed in the Mercatus US datacenter may be experiencing difficulties logging in to the Mercatus EIM platform. Engineers are investigating and working to restore service.

Updates:

  • Time: Nov. 17, 2015, 2:23 a.m.
    Status: Resolved
    Update: The engineering team has resolved the issue affecting standard clients on US financial modeling service. The issue was related to an interruption in the FMS core service which had stopped running, and failed to reboot automatically. Services have been restarted and tested.
  • Time: Nov. 16, 2015, 10:52 p.m.
    Status: Investigating
    Update: Currently there is a known interruption of service for US based standard clients (non-custom). Engineering teams are investigating the cause and will update as cause and resolution path are established. Custom accounts and all EU clients are unaffected.

Updates:

  • Time: Nov. 17, 2015, 2:23 a.m.
    Status: Resolved
    Update: The engineering team has resolved the issue affecting standard clients on US financial modeling service. The issue was related to an interruption in the FMS core service which had stopped running, and failed to reboot automatically. Services have been restarted and tested.
  • Time: Nov. 16, 2015, 10:52 p.m.
    Status: Investigating
    Update: Currently there is a known interruption of service for US based standard clients (non-custom). Engineering teams are investigating the cause and will update as cause and resolution path are established. Custom accounts and all EU clients are unaffected.

Updates:

  • Time: Nov. 5, 2015, 12:43 p.m.
    Status: Resolved
    Update: Connection to the datastore has been reestablished and Advanced Analytics is operational for EU clients.
  • Time: Nov. 5, 2015, 11:56 a.m.
    Status: Identified
    Update: Currently some EU customers are unable to access Advanced Analytics. Engineers are looking into the matter and have identified the cause. We are working to re-establish the connection to the datastore. We will update as this issue is resolved and service is restored. Again currently this is only affecting those clients who reside in our EU datacenter. US hosted clients remain unaffected.

Updates:

  • Time: Nov. 5, 2015, 12:43 p.m.
    Status: Resolved
    Update: Connection to the datastore has been reestablished and Advanced Analytics is operational for EU clients.
  • Time: Nov. 5, 2015, 11:56 a.m.
    Status: Identified
    Update: Currently some EU customers are unable to access Advanced Analytics. Engineers are looking into the matter and have identified the cause. We are working to re-establish the connection to the datastore. We will update as this issue is resolved and service is restored. Again currently this is only affecting those clients who reside in our EU datacenter. US hosted clients remain unaffected.

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Frequently Asked Questions - Charles River for Private Markets

Is there a Charles River for Private Markets outage?
The current status of Charles River for Private Markets is: Systems Active
Where can I find the official status page of Charles River for Private Markets?
The official status page for Charles River for Private Markets is here
How can I get notified if Charles River for Private Markets is down or experiencing an outage?
To get notified of any status changes to Charles River for Private Markets, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Charles River for Private Markets every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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