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Is there an Charles River for Private Markets outage?

Charles River for Private Markets status: Systems Active

Last checked: 4 minutes ago

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Charles River for Private Markets outages and incidents

Outage and incident data over the last 30 days for Charles River for Private Markets.

There have been 0 outages or incidents for Charles River for Private Markets in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Charles River for Private Markets

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
AWS ec2-eu-central-1 Active
AWS ec2-us-west-2 Active
AWS elb-eu-central-1 Active
AWS elb-us-west-2 Active
Box Authentication (OAuth 2.0 / JWT) Active
Box Content API Active
Box Content Preview Active
Box Desktop Client Active
Box Search Active
Box Uploads/Downloads Active
Box Web Application Active
Box Webhooks Active
Collaboration Services Active
Document Management Active
E-mail Notifications Active
Financial Modeling Service Active
Login & User Authentication Active
Mercatus Excel Plug-in Active
My Tasks Widget Active
SendGrid SMTP Active
Support Portal Active
Tasks Active
Web Application Service Active
Component Status
Analytics Active
API Active
AWS ec2-eu-central-1 Active
AWS ec2-us-west-2 Active
AWS elb-eu-central-1 Active
AWS elb-us-west-2 Active
Box Authentication (OAuth 2.0 / JWT) Active
Box Content API Active
Box Content Preview Active
Box Desktop Client Active
Box Search Active
Box Uploads/Downloads Active
Box Web Application Active
Box Webhooks Active
Collaboration Services Active
Document Management Active
E-mail Notifications Active
Financial Modeling Service Active
Login & User Authentication Active
Mercatus Excel Plug-in Active
My Tasks Widget Active
SendGrid SMTP Active
Support Portal Active
Tasks Active
Web Application Service Active

Latest Charles River for Private Markets outages and incidents.

View the latest incidents for Charles River for Private Markets and check for official updates:

Updates:

  • Time: Dec. 5, 2016, 3:52 p.m.
    Status: Resolved
    Update: The engineering group has identified the cause of the degraded performance. It has been attributed to a configuration issue which was causing an abundance of call requests to the backend for user task data. We have corrected the interval and the service is now performing within limits.
  • Time: Dec. 5, 2016, 2:48 p.m.
    Status: Investigating
    Update: Performance issues with US production are ongoing and be investigated. Engineers are working to restore performance on US instances. All EU instances are unaffected.
  • Time: Dec. 5, 2016, 2:10 p.m.
    Status: Monitoring
    Update: Performance has been restored the issue has been linked with an underperforming database instance. We have triaged and will continue to monitor the database services to avoid future degradation.
  • Time: Dec. 5, 2016, 1:52 p.m.
    Status: Investigating
    Update: Currently post release the system performance of US web application is degraded. Engineers are working on a resolution and will continue to update on status.

Updates:

  • Time: Dec. 5, 2016, 3:52 p.m.
    Status: Resolved
    Update: The engineering group has identified the cause of the degraded performance. It has been attributed to a configuration issue which was causing an abundance of call requests to the backend for user task data. We have corrected the interval and the service is now performing within limits.
  • Time: Dec. 5, 2016, 2:48 p.m.
    Status: Investigating
    Update: Performance issues with US production are ongoing and be investigated. Engineers are working to restore performance on US instances. All EU instances are unaffected.
  • Time: Dec. 5, 2016, 2:10 p.m.
    Status: Monitoring
    Update: Performance has been restored the issue has been linked with an underperforming database instance. We have triaged and will continue to monitor the database services to avoid future degradation.
  • Time: Dec. 5, 2016, 1:52 p.m.
    Status: Investigating
    Update: Currently post release the system performance of US web application is degraded. Engineers are working on a resolution and will continue to update on status.

Updates:

  • Time: June 18, 2016, 12:57 a.m.
    Status: Resolved
    Update: We have been monitoring all FMS operations and the service remains stable. Issues relating to failure of get investment memo functionality have been resolved. The root cause was related to invalid permissioning, which has now been corrected.
  • Time: June 17, 2016, 6:12 p.m.
    Status: Monitoring
    Update: The engineering teams have discovered the cause and provided a fix for the issues impacting users ability to calculate projects. The issue was related to sequencing of calculation and macros run upon request execution. All services are operational, and we will continue to monitor the situation to ensure that service levels are maintained.
  • Time: June 17, 2016, 3:53 p.m.
    Status: Investigating
    Update: Teams are continuing to investigate issues related to financial model calculations and investment memo generation. These instances are still limited and affecting only a limited group of customers. We have identified remediation plans and are working to ensure that our approach to resolution encompasses all of the existing outage. We are still investigating issues related to Get Investment Memo and have not yet determined a root cause, but are diligently investigating.
  • Time: June 17, 2016, 4:18 a.m.
    Status: Identified
    Update: We have identified the issue impacting some customers ability to run investment memo functions on the Mercatus Financial Modeling service. We have found a scenario in which the service will attempt to generate a report for information that is hidden and not accessible, causing the service to time out and reset. The team is working to provide a resolution for this scenario as soon as possible.
  • Time: June 17, 2016, 2:19 a.m.
    Status: Investigating
    Update: Currently there are some customers reporting issues with the ability to run Get Investment Memo functionality on US production environments. The team is currently working to stabilize and restore this capability. Currently other functions are operational, however users may experience degraded performance and responsiveness while we work to resolve the issues.

Updates:

  • Time: June 18, 2016, 12:57 a.m.
    Status: Resolved
    Update: We have been monitoring all FMS operations and the service remains stable. Issues relating to failure of get investment memo functionality have been resolved. The root cause was related to invalid permissioning, which has now been corrected.
  • Time: June 17, 2016, 6:12 p.m.
    Status: Monitoring
    Update: The engineering teams have discovered the cause and provided a fix for the issues impacting users ability to calculate projects. The issue was related to sequencing of calculation and macros run upon request execution. All services are operational, and we will continue to monitor the situation to ensure that service levels are maintained.
  • Time: June 17, 2016, 3:53 p.m.
    Status: Investigating
    Update: Teams are continuing to investigate issues related to financial model calculations and investment memo generation. These instances are still limited and affecting only a limited group of customers. We have identified remediation plans and are working to ensure that our approach to resolution encompasses all of the existing outage. We are still investigating issues related to Get Investment Memo and have not yet determined a root cause, but are diligently investigating.
  • Time: June 17, 2016, 4:18 a.m.
    Status: Identified
    Update: We have identified the issue impacting some customers ability to run investment memo functions on the Mercatus Financial Modeling service. We have found a scenario in which the service will attempt to generate a report for information that is hidden and not accessible, causing the service to time out and reset. The team is working to provide a resolution for this scenario as soon as possible.
  • Time: June 17, 2016, 2:19 a.m.
    Status: Investigating
    Update: Currently there are some customers reporting issues with the ability to run Get Investment Memo functionality on US production environments. The team is currently working to stabilize and restore this capability. Currently other functions are operational, however users may experience degraded performance and responsiveness while we work to resolve the issues.

Updates:

  • Time: May 6, 2016, 6:01 p.m.
    Status: Resolved
    Update: We have been monitoring this issue and it has successfully been resolved.
  • Time: May 6, 2016, 3:20 p.m.
    Status: Monitoring
    Update: The engineering and customer support teams have identified and remedied an issue with our single sign-on component that was preventing some users from successfully logging in. We have restored service and are monitoring the situation to ensure that it is fully resolved. If you experience difficulties logging in, please report your issue to [email protected]
  • Time: May 6, 2016, 2:56 p.m.
    Status: Investigating
    Update: Clients deployed in the Mercatus US datacenter may be experiencing difficulties logging in to the Mercatus EIM platform. Engineers are investigating and working to restore service.

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Frequently Asked Questions - Charles River for Private Markets

Is there a Charles River for Private Markets outage?
The current status of Charles River for Private Markets is: Systems Active
Where can I find the official status page of Charles River for Private Markets?
The official status page for Charles River for Private Markets is here
How can I get notified if Charles River for Private Markets is down or experiencing an outage?
To get notified of any status changes to Charles River for Private Markets, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Charles River for Private Markets every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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