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Is there an Gravity Payments outage?

Gravity Payments status: Systems Active

Last checked: 9 minutes ago

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Gravity Payments outages and incidents

Outage and incident data over the last 30 days for Gravity Payments.

There have been 0 outages or incidents for Gravity Payments in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Gravity Payments

Outlogger tracks the status of these components for Xero:

Cloud Controllers Active
EasyIntegrator API Active
emergepay Active
Gift Card Server Active
Gravity Dashboard Active
Processing Services Active
Component Status
Cloud Controllers Active
EasyIntegrator API Active
emergepay Active
Gift Card Server Active
Gravity Dashboard Active
Processing Services Active

Latest Gravity Payments outages and incidents.

View the latest incidents for Gravity Payments and check for official updates:

Updates:

  • Time: May 13, 2023, 2:26 a.m.
    Status: Resolved
    Update: This outage has been resolved. Clover has confirmed all systems should operate as expected.
  • Time: May 13, 2023, 1:32 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 13, 2023, 1:29 a.m.
    Status: Investigating
    Update: Please note that Clover is experiencing latency on certain functions at this time. The Clover dashboard might be inaccessible. We will post another update shortly as we investigate. Thank you for your patience.

Updates:

  • Time: March 12, 2023, 4:26 a.m.
    Status: Resolved
    Update: We appreciate your patience as Clover investigated and resolved this issue. As of 7:51pm PST, Clover has confirmed this incident is resolved. If you are still experiencing issues or need assistance please contact our tech support team at [email protected]. We apologize for the inconvenience.
  • Time: March 12, 2023, 4:25 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 12, 2023, 2:17 a.m.
    Status: Investigating
    Update: NON-INTEGRATED MERCHANTS: Clover is currently experiencing intermittent service disruptions. As a result, you may receive error messages such as no access, not able to process, or you may be prompted to reboot your device. Please follow the on-screen prompt to reboot your device. If you continue to experience this issue please contact our support team at [email protected]. INTEGRATED MERCHANTS: Clover is currently experiencing intermittent device restarts and issues processing through emergepay. As a result, you may receive error messages such as no access, not able to process, or you may be prompted to reboot your device. If the device asks you to reboot, please follow the on-screen prompt. If you continue to experience issues processing through the integration, please try processing outside of the integration directly through the Clover device using the method below: Process directly on your Clover using the sale app (this requires exiting the Cloud Pay display app, tapping the Sale App and entering payment amount, and completing the payment) Note: transactions processed outside of your integration will not show up in the Gravity Dashboard or your software, but you will see successful transactions reflected on your AccessOne account. Thank you for your patience while this issue is being resolved.
  • Time: March 12, 2023, 12:25 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 20, 2022, 1:35 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 19, 2022, 1:42 a.m.
    Status: Investigating
    Update: Fiserv has acknowledged that this is an American Express network outage. For the time being, please utilize another card service while this issue persists.
  • Time: Nov. 19, 2022, 1:28 a.m.
    Status: Investigating
    Update: You may experience issues processing with American Express cards. This appears to be a widespread issue with Amex and not localized to Gravity Payments. There is no official confirmation from Fiserv or Amex regarding the outage. For the time being, please utilize another card service and we will keep you posted.

Updates:

  • Time: Nov. 3, 2022, 4:44 p.m.
    Status: Resolved
    Update: This incident has been resolved. At 8:30 PM MST there was a spike in errors observer that impacted merchants being able to process with Cloud Hardware. This spike aligns with an outage that Azure was experiencing at the time that impacted several services and lasted until 10:50 PM MST. The root issue with Azure was determined to be an underlying network infrastructure component exceeding an operational threshold, causing latency and timeouts for inter region and data center traffic. This issue has since been resolved and Cloud Hardware is seeing successful transactions.
  • Time: Nov. 3, 2022, 7:03 a.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. At this time the issue may be related to an ongoing service disruption in Azure.
  • Time: Nov. 3, 2022, 4:54 a.m.
    Status: Investigating
    Update: We are currently investigating an issue where Cloud Hardware may have slow responses or error states when processing transactions.

Updates:

  • Time: Oct. 3, 2022, 10:08 p.m.
    Status: Resolved
    Update: One of the processing platforms that we utilize experienced intermittent transaction failures for a small number of merchants. Services have resumed performing as expected and we will continue to monitor for any issues.
  • Time: Oct. 3, 2022, 3:06 a.m.
    Status: Identified
    Update: We are currently seeing intermittent transaction failures and are experiencing higher than expected call volume to our support teams.

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Frequently Asked Questions - Gravity Payments

Is there a Gravity Payments outage?
The current status of Gravity Payments is: Systems Active
Where can I find the official status page of Gravity Payments?
The official status page for Gravity Payments is here
How can I get notified if Gravity Payments is down or experiencing an outage?
To get notified of any status changes to Gravity Payments, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Gravity Payments every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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