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Is there an Groove outage?

Groove status: Systems Active

Last checked: 25 seconds ago

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Groove outages and incidents

Outage and incident data over the last 30 days for Groove.

There have been 0 outages or incidents for Groove in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Groove

Outlogger tracks the status of these components for Xero:

Blog Active
Inbox API Active
Knowledge Bases Active
Reports API Active
Slack Integration Active
Web App Active
Email Active
Live Chat Active
Social Active
Component Status
Blog Active
Inbox API Active
Knowledge Bases Active
Reports API Active
Slack Integration Active
Web App Active
Active
Email Active
Live Chat Active
Social Active

Latest Groove outages and incidents.

View the latest incidents for Groove and check for official updates:

Updates:

  • Time: Dec. 22, 2021, 3:25 p.m.
    Status: Resolved
    Update: We have completed the fix and the incident is resolved.
  • Time: Dec. 22, 2021, 2:50 p.m.
    Status: Monitoring
    Update: We have identified the source of the issue and implemented a fix - Groove is back online and we're actively monitoring the situation.
  • Time: Dec. 22, 2021, 12:48 p.m.
    Status: Investigating
    Update: We are currently experiencing major connectivity issues related to an Amazon Web Services issue. We are investigating ways of coming back online as soon as possible.

Updates:

  • Time: Aug. 27, 2021, 8:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 27, 2021, 8:06 p.m.
    Status: Monitoring
    Update: A solution has been implemented and we are monitoring the results.
  • Time: Aug. 27, 2021, 5:56 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 27, 2021, 5:32 p.m.
    Status: Identified
    Update: We are working with our upstream provider to resolve the issue as quickly as possible.
  • Time: Aug. 27, 2021, 4:42 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 27, 2021, 4:06 p.m.
    Status: Identified
    Update: We are in working with our upstream provider to resolve the issue as quickly as possible.
  • Time: Aug. 27, 2021, 1:08 p.m.
    Status: Monitoring
    Update: A solution has been implemented and we are monitoring the results.
  • Time: Aug. 27, 2021, 10:08 a.m.
    Status: Investigating
    Update: We are in working with our upstream provider to resolve the issue as quickly as possible.
  • Time: Aug. 27, 2021, 9:21 a.m.
    Status: Investigating
    Update: We're continuing to monitor the elevated load and seeing more slow requests
  • Time: Aug. 27, 2021, 9:09 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 27, 2021, 9:04 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 27, 2021, 8:41 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 27, 2021, 8:32 a.m.
    Status: Investigating
    Update: We are seeing degraded performance with an upstream provider, which impacts our ability regarding server requests - we're currently investigating

Updates:

  • Time: June 5, 2021, 6:24 p.m.
    Status: Postmortem
    Update: A subsystem for ensuring the accurate delivery of emails caused a gradual backup in job scheduling calls, which adversely affected the performance of our web workers.
  • Time: June 4, 2021, 9:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 4, 2021, 7:16 p.m.
    Status: Investigating
    Update: A slowdown in service is currently being investigated. Groove may load slowly for customers at this time.

Updates:

  • Time: May 19, 2021, 2:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 19, 2021, 2:20 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 19, 2021, 2:12 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with speed to load with the groove app and mobile.

Updates:

  • Time: May 10, 2021, 8:44 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 10, 2021, 8:33 a.m.
    Status: Identified
    Update: We are currently investigating an issue where mailboxes aren't loading.

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Frequently Asked Questions - Groove

Is there a Groove outage?
The current status of Groove is: Systems Active
Where can I find the official status page of Groove?
The official status page for Groove is here
How can I get notified if Groove is down or experiencing an outage?
To get notified of any status changes to Groove, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Groove every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Groove do?
Groove offers a user-friendly and robust helpdesk software with features like shared inbox, chat, and knowledge base, making it a great alternative to Zendesk.

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