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Is there an Groove outage?

Groove status: Systems Active

Last checked: 7 minutes ago

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Groove outages and incidents

Outage and incident data over the last 30 days for Groove.

There have been 0 outages or incidents for Groove in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Groove

Outlogger tracks the status of these components for Xero:

Blog Active
Inbox API Active
Knowledge Bases Active
Reports API Active
Slack Integration Active
Web App Active
Email Active
Live Chat Active
Social Active
Component Status
Blog Active
Inbox API Active
Knowledge Bases Active
Reports API Active
Slack Integration Active
Web App Active
Active
Email Active
Live Chat Active
Social Active

Latest Groove outages and incidents.

View the latest incidents for Groove and check for official updates:

Updates:

  • Time: Nov. 18, 2019, 11:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 18, 2019, 11:13 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 18, 2019, 11:12 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 30, 2019, 3:13 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 30, 2019, 3:13 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 30, 2019, 2:50 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 30, 2019, 2:49 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 30, 2019, 2:48 a.m.
    Status: Investigating
    Update: We are currently investigating our non-responsive Blog site.

Updates:

  • Time: Sept. 3, 2019, 4:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 3, 2019, 3:35 p.m.
    Status: Monitoring
    Update: Traffic has decreased and operations are returning back to normal. We are still in the process of adding application servers to handle any future spikes and we will continue to monitor the situation.
  • Time: Sept. 3, 2019, 3:17 p.m.
    Status: Identified
    Update: Our ops team has identified the issue as a sharp increase in traffic. We are in the process of adding more application servers to handle the increased load.
  • Time: Sept. 3, 2019, 2:11 p.m.
    Status: Investigating
    Update: Our ops team is currently investigating slowdowns across the Groove app.

Updates:

  • Time: Aug. 30, 2019, 6:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 30, 2019, 6:11 p.m.
    Status: Investigating
    Update: App access and performance have been restored.
  • Time: Aug. 30, 2019, 5:17 p.m.
    Status: Investigating
    Update: Currently investigating a service interruption which may be causing issues loading the app for some accounts.

Updates:

  • Time: Aug. 30, 2019, 4:40 p.m.
    Status: Resolved
    Update: Our background processing queue is caught up and our search cluster has properly rebalanced. This incident has been resolved.
  • Time: Aug. 30, 2019, 2:52 p.m.
    Status: Monitoring
    Update: A fix has been implemented and our search cluster and background processing jobs are recovering. We will continue to monitor the situation as the recovery progresses.
  • Time: Aug. 30, 2019, 2:03 p.m.
    Status: Identified
    Update: At 12:30 UTC our background processing queue began backing up jobs. At 14:00 UTC we received a notification of degraded performance in the web app, caused by the growing backlog of unprocessed jobs. We have identified an issue with our search cluster's rebalancing behavior as the source of the backlog and are currently implementing a solution.

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Frequently Asked Questions - Groove

Is there a Groove outage?
The current status of Groove is: Systems Active
Where can I find the official status page of Groove?
The official status page for Groove is here
How can I get notified if Groove is down or experiencing an outage?
To get notified of any status changes to Groove, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Groove every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Groove do?
Groove offers a user-friendly and robust helpdesk software with features like shared inbox, chat, and knowledge base, making it a great alternative to Zendesk.

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