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Is there an Guru outage?

Guru status: Systems Active

Last checked: 52 seconds ago

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Guru outages and incidents

Outage and incident data over the last 30 days for Guru.

There have been 0 outages or incidents for Guru in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Guru

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
Extension Active
Message Delivery Active
Slack bot Active
User Support System Active
Web App Active
Databases Active
File Service API Active
File Service Conversions Active
Servers Active
Stripe API Active
Zuora Production API Active
Component Status
Analytics Active
API Active
Extension Active
Message Delivery Active
Slack bot Active
User Support System Active
Web App Active
Active
Databases Active
File Service API Active
File Service Conversions Active
Servers Active
Stripe API Active
Zuora Production API Active

Latest Guru outages and incidents.

View the latest incidents for Guru and check for official updates:

Updates:

  • Time: June 8, 2021, 2:15 p.m.
    Status: Resolved
    Update: This incident has been resolved. Thank you for your patience and understanding.
  • Time: June 8, 2021, 12:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and Guru's services are accessible again. We are actively monitoring the situation.
  • Time: June 8, 2021, 12:03 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where users are unable to sign into the Guru App. We will update you here as soon as we know more.

Updates:

  • Time: May 28, 2021, 2:47 p.m.
    Status: Resolved
    Update: This issue has been fully resolved. Thank you for your understanding and patience as our team worked to find a solution. We apologize for any inconvenience this has caused.
  • Time: May 28, 2021, 2:06 p.m.
    Status: Monitoring
    Update: Our team has released a fix that has solved the issue. Users should be able to sign in and access Guru's Web Application and Extension again. We are continuing to monitor our services to ensure we're fully available.
  • Time: May 28, 2021, 1:09 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with degraded performance. Users may experience trouble accessing Guru's Web App and Extension. Our team is actively working to identify the problem. Thank you for your patience and understanding.

Updates:

  • Time: May 28, 2021, 12:49 p.m.
    Status: Resolved
    Update: The Guru Web Application and Extension were unavailable from 5:33am EDT to 5:37am EDT. During this time, users were unable to log into Guru. Users may have noticed latency for about 20 minutes after the incident, as well. All issues have now been resolved. We apologize for any inconveniences this caused.

Updates:

  • Time: May 26, 2021, 8:47 p.m.
    Status: Resolved
    Update: This incident has been resolved. Guru's Web App and Extension are running as expected and users should be able to access our system properly again. Thank you for your patience as our team worked to resolve this issue.
  • Time: May 26, 2021, 8:04 p.m.
    Status: Investigating
    Update: Users are continuing to have issues accessing our Web App and Extension. We're continuing to investigate the issue. We're sorry for the inconvenience this has caused. We will report back as soon as we have more updates to share.
  • Time: May 26, 2021, 7:43 p.m.
    Status: Monitoring
    Update: Our team has implemented a fix to the issue. Our Web App and Extension are back up and running properly now. We are continuing to monitor our API response times to ensure the fix was successful.
  • Time: May 26, 2021, 7:26 p.m.
    Status: Investigating
    Update: Our team is continuing to investigate the issue. Thank you for bearing with us, we apologize for the inconvenience this has caused.
  • Time: May 26, 2021, 6:48 p.m.
    Status: Investigating
    Update: We're experiencing an issue with accessing our Web App and Extension. Our team is actively investigating the issue, we will update you all once we have more information about a resolution.

Updates:

  • Time: May 13, 2021, 2:02 a.m.
    Status: Resolved
    Update: The Guru Web Application was unavailable from 9:00pm EDT to 9:15pm EDT. During this time, users would have been unable to log into the Guru Web App. Other aspects of the system were unaffected. We apologize for the inconvenience.

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Frequently Asked Questions - Guru

Is there a Guru outage?
The current status of Guru is: Systems Active
Where can I find the official status page of Guru?
The official status page for Guru is here
How can I get notified if Guru is down or experiencing an outage?
To get notified of any status changes to Guru, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Guru every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Guru do?
Guru is a comprehensive platform that combines wiki, intranet, and knowledge base to simplify information management and provide a reliable source of truth for your organization.