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Is there an Guru outage?

Guru status: Systems Active

Last checked: 10 minutes ago

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Guru outages and incidents

Outage and incident data over the last 30 days for Guru.

There have been 0 outages or incidents for Guru in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Guru

Outlogger tracks the status of these components for Xero:

Analytics Active
API Active
Extension Active
Message Delivery Active
Slack bot Active
User Support System Active
Web App Active
Databases Active
File Service API Active
File Service Conversions Active
Servers Active
Stripe API Active
Zuora Production API Active
Component Status
Analytics Active
API Active
Extension Active
Message Delivery Active
Slack bot Active
User Support System Active
Web App Active
Active
Databases Active
File Service API Active
File Service Conversions Active
Servers Active
Stripe API Active
Zuora Production API Active

Latest Guru outages and incidents.

View the latest incidents for Guru and check for official updates:

Updates:

  • Time: Feb. 19, 2020, 1:56 a.m.
    Status: Resolved
    Update: This incident is now resolved. Thank you and we apologize for any inconvenience.
  • Time: Feb. 19, 2020, 12:58 a.m.
    Status: Monitoring
    Update: The service has stabilized and we are closely monitoring the situation. Thank you for your patience.
  • Time: Feb. 19, 2020, 12:15 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with service experiencing intermittent outages.

Updates:

  • Time: Jan. 17, 2020, 5:21 p.m.
    Status: Resolved
    Update: Our support chat system is now operational, thank you for your patience!
  • Time: Jan. 17, 2020, 3:26 p.m.
    Status: Investigating
    Update: Our support chat system is currently down, we will update everyone as soon as it comes back to us. In the meantime you can reach support using [email protected]

Updates:

  • Time: Dec. 13, 2019, 8:18 p.m.
    Status: Resolved
    Update: The fix has been rolled out and Knowledge Alerts are back on! Thank you for your patience as we resolve this issue!
  • Time: Dec. 13, 2019, 5:56 p.m.
    Status: Identified
    Update: We have identified the issue and will be rolling out a fix in the next few hours, we thank you for your patience. Knowledge Alerts continues to remain off until the fix has been pushed out.
  • Time: Dec. 13, 2019, 4:02 p.m.
    Status: Investigating
    Update: We have stabilized the system but have potentially identified an issue with Knowledge Alerts which we have disabled for the time being until we assess further. Apologies for the inconvenience, we will continue to update here as we get more info.
  • Time: Dec. 13, 2019, 3:02 p.m.
    Status: Investigating
    Update: We are currently investing issues with the API servers experiencing long latencies and intermittent down time. This is impacting general usage across all services.

Updates:

  • Time: Nov. 13, 2019, 12:58 a.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Nov. 13, 2019, 12:30 a.m.
    Status: Identified
    Update: We are in the process of loading the data for analytics. Once complete we will update as soon as we can.
  • Time: Nov. 12, 2019, 9:02 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with data not appearing in our Analytics environment.

Updates:

  • Time: Nov. 5, 2019, 3:34 a.m.
    Status: Resolved
    Update: The issue with the Knowledge Alerts has been resolved and it has been turned on for customers, thank you for your patience and we apologize for whatever inconvenience this has caused.
  • Time: Nov. 4, 2019, 10:49 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue and Knowledge Alerts remains off, we will continue to post updates here.
  • Time: Nov. 4, 2019, 9:05 p.m.
    Status: Identified
    Update: We are continuing to work on the Knowledge Alerts module and this will be offline until we deploy the final fix. The rest of the application is currently operational. We apologize for the inconvenience.
  • Time: Nov. 4, 2019, 8:44 p.m.
    Status: Identified
    Update: A fix is currently being deployed for Knowledge Alerts - in the mean time this feature has been disabled until the fix is out in production. Notifications have been turned back on and users should no longer be logged out after a brief period of time.
  • Time: Nov. 4, 2019, 8:14 p.m.
    Status: Investigating
    Update: Although the notifications and Knowledge Alerts systems are offline, we are experiencing issues where users are being logged out of the web application and extensions. We are continuing to work as quickly as we can to address the issue.
  • Time: Nov. 4, 2019, 7:40 p.m.
    Status: Identified
    Update: We have identified an issue with the notification and Knowledge Alerts system which we have taken offline to remedy. The rest of the service is operational but any attempts to utilize Tasks or Knowledge Alerts will be offline until we resolve the issue as quickly as we can.
  • Time: Nov. 4, 2019, 7:29 p.m.
    Status: Investigating
    Update: We are currently investigating issues with latency and outages with the API servers.

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Frequently Asked Questions - Guru

Is there a Guru outage?
The current status of Guru is: Systems Active
Where can I find the official status page of Guru?
The official status page for Guru is here
How can I get notified if Guru is down or experiencing an outage?
To get notified of any status changes to Guru, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Guru every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Guru do?
Guru is a comprehensive platform that combines wiki, intranet, and knowledge base to simplify information management and provide a reliable source of truth for your organization.

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