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Is there an Fourth outage?

Fourth status: Systems Active

Last checked: 5 minutes ago

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Fourth outages and incidents

Outage and incident data over the last 30 days for Fourth.

There have been 3 outages or incidents for Fourth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Fourth

Outlogger tracks the status of these components for Xero:

Mobile Apps Active
Email Active
Help Centre & Chat Active
Phone System Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active
Component Status
Mobile Apps Active
Active
Email Active
Help Centre & Chat Active
Phone System Active
Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active

Latest Fourth outages and incidents.

View the latest incidents for Fourth and check for official updates:

Updates:

  • Time: May 17, 2023, 12:14 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be available in the next 5 business days. We greatly apologise for this disruption.
  • Time: May 16, 2023, 3:22 a.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution.
  • Time: May 16, 2023, 3 a.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We are seeing an overall improvement in the situation, however some customers are still unable to access Macromatix. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: May 16, 2023, 2:25 a.m.
    Status: Investigating
    Update: We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: May 16, 2023, 1:51 a.m.
    Status: Investigating
    Update: We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: May 16, 2023, 1:22 a.m.
    Status: Investigating
    Update: We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: May 16, 2023, 12:53 a.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are still working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: May 16, 2023, 12:23 a.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: May 16, 2023, 12:12 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers meaning they are unable to access their instance of Macromatix. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: Aug. 16, 2023, 5:52 a.m.
    Status: Resolved
    Update: We are pleased to advise that we have now completed the rollout and all versions and brands of the app are now available to all users on the Google Play Store.. We would like to thank you for your patience and understanding while this issue was resolved.
  • Time: Aug. 14, 2023, 11:22 a.m.
    Status: Monitoring
    Update: We are pleased to advise that the staged rollout of the app is progressing as expected, with the targeted completion to be the end of business tomorrow, Tuesday, 15th August. We will provide a further update once successful.
  • Time: Aug. 7, 2023, 4:06 p.m.
    Status: Monitoring
    Update: We would like to provide you with a progress update and are pleased to inform you that the beta-testing of our app is proceeding well with a select group of partners. App quality and customer satisfaction are our top priorities. Since this is a staged rollout, our teams are reviewing the respective uptake data. Branded apps continue to be released, and Fourth App APAC is being rolled out. As we strive to make an app that works seamlessly, we understand the importance of it. We want to clarify that this issue only affects new users on Android v11, 12, and 13. Some of our customers are experiencing difficulties downloading the Android version of the Fourth App from the Google Play store. We will provide the next update no later than Monday, August 14th, 2023
  • Time: July 31, 2023, 1:07 p.m.
    Status: Monitoring
    Update: We would like to provide you with a progress update and are please to inform you that our beta-testing of our app with a selected group of partners is progressing well. We aim to ensure that the app is of the highest quality and meets your expectations. As you are aware this is a staged roll out and our teams are reviewing the respective uptake data. This is looking positive and the staged roll outs will continue. This week, we are are continuing to release Branded apps, Fourth App APAC, and commence the rollout of Fourth App NA. We understand the importance of having an app that functions seamlessly, and we are putting in our best efforts to make that happen. We want to clarify that this issue only affects new users on Android v11, 12, and 13. Some of our customers are experiencing difficulties downloading the Android version of the Fourth App from the Google Play store. Please rest assured that we'll be providing the next update no later than Monday, August 7th, 2023. We appreciate your patience and understanding as we strive to provide you with the best possible experience.
  • Time: July 24, 2023, 12:07 p.m.
    Status: Monitoring
    Update: We would like to provide you with a progress update and inform you that we are currently in the process of beta-testing our app with a selected group of partners. We aim to ensure that the app is of the highest quality and meets your expectations. Assuming everything goes according to plan, the beta testing should be finished by Wednesday, July 26th. After that, there will be a staged rollout in the following days. We understand the importance of having an app that functions seamlessly, and we are putting in our best efforts to make that happen. We want to clarify that this issue only affects new users on Android v11, 12, and 13. Some of our customers are experiencing difficulties downloading the Android version of the Fourth App from the Google Play store. Please rest assured that we'll be providing the next update no later than Monday, July 31st, 2023. We appreciate your patience and understanding as we strive to provide you with the best possible experience.
  • Time: July 17, 2023, 11:32 a.m.
    Status: Monitoring
    Update: We wanted to give you an update and let you know that we're currently testing the app with a select group of partners to ensure that it meets the highest standards possible. We understand how important it is to have an app that is fit for purpose and we're working hard to make that happen. If all goes well, we aim to finish our testing by Friday, July 21st. From there, we'll begin rolling out the app in stages, starting on Monday, July 24th. Please note: This issue is only affecting new users on Android v11, 12 and 13 and a subset of our customers are experiencing difficulties in downloading the Android version of the Fourth App from the Google Play store. Thank you for your continued patience and understanding as we work to bring you the best possible experience.
  • Time: July 11, 2023, 9:05 a.m.
    Status: Monitoring
    Update: We are happy to advise that the first stage of Google approvals has been granted and we are now undergoing beta testing with select groups of customers. We know how important it is for you to be able to access our app and we apologise for any inconvenience you may have experienced. We appreciate your patience and understanding as we work to resolve this issue as quickly as possible. Please rest assured that we'll be providing the next update no later than Monday, July 17th, 2023. We want to thank you for your continued support and assure you that we're doing everything we can to resolve this issue and return the app to the Google Play Store. Please note: This issue is only affecting new users on Android v11, 12 and 13 and a subset of our customers are experiencing difficulties in downloading the Android version of the Fourth App from the Google Play store.
  • Time: July 3, 2023, 3:43 p.m.
    Status: Monitoring
    Update: As you are aware, a subset of our customers are experiencing difficulties in downloading the Android version of the Fourth App from the Google Play store. This issue is only affecting new users on Android v11, 12 and 13. However, we're happy to let you know that our beta testing has been completed successfully and we've submitted the updated version to Google for review. We know how important it is for you to be able to access our app and we apologise for any inconvenience you may have experienced. We appreciate your patience and understanding as we work to resolve this issue as quickly as possible. Please rest assured that we'll be providing the next update no later than Monday, July 10th, 2023. We want to thank you for your continued support and assure you that we're doing everything we can to resolve this issue and return the app to the Google Play Store.
  • Time: June 26, 2023, 12:49 p.m.
    Status: Monitoring
    Update: A subset of our customers are experiencing difficulties in downloading the Android version of the Fourth App from the Google Play store. This issue is only affecting new users on Android v11, 12 and 13. We are, however, happy to confirm that the development team has completed the necessary work to rectify the issue and we are now conducting thorough beta testing to ensure that the app meets the highest standards possible before its general release. We would like to apologise for any inconvenience that this situation may have caused. We understand how important it is for you to have access to our app and we appreciate your patience and understanding. We will update you on the progress of the beta testing no later than Monday, 3rd July 2023.
  • Time: June 19, 2023, 5:13 p.m.
    Status: Monitoring
    Update: A subset of our customers are unable to download the Android version of the Fourth App from the Google Play store. This issue only affects new users on Android v11, 12 and 13. Development on this issue is continuing as expected. An update on this situation will be provided no later than Monday, 26th June 2023. We are sorry for any inconvenience this has caused.
  • Time: June 12, 2023, 9:37 a.m.
    Status: Monitoring
    Update: Good Morning, A subset of our customers are unable to download the Android version of the Fourth App from the Google Play store. This issue only affects new users on Android v11, 12 and 13. Development on this issue is progressing as expected and an update on this situation will be provided no later than Monday, 19th June 2023. We are sorry for any inconvenience this has caused.
  • Time: June 7, 2023, 3:15 p.m.
    Status: Monitoring
    Update: A subset of our customers are experiencing issues with downloading the Fourth Android Apps from the Google Play Store. This issue only affects new users on Android v11, 12 and 13. If you are affected by this you can still log in via the mobile browser. Fourth is continuing to monitor the situation and further updates will be provided Monday 12th June. However, if you have any concerns please raise a ticket via our Customer Success Portal.
  • Time: May 13, 2023, 1:55 a.m.
    Status: Monitoring
    Update: A subset of our customers are experiencing issues with downloading the Fourth Android Apps from the Google Play Store. This issue only affects new users on Android v11, 12 and 13. If you are affected by this you can still log in via the mobile browser. Fourth is continuing to monitor the situation and further updates will be provided early next week. However, if you have any concerns please raise a ticket via our Customer Success Portal.

Updates:

  • Time: May 4, 2023, 1:56 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: May 4, 2023, 1:41 p.m.
    Status: Identified
    Update: We have now implemented a solution and are currently monitoring for completeness. Orders are now processing as expected. We will provide an update once the backlog has been cleared. The updates will continue to be every 30 minutes. We apologise the inconvenience this has caused.
  • Time: May 4, 2023, 1:07 p.m.
    Status: Identified
    Update: We have been made aware of an issue with orders sent from Tradesimple via AS2 to some suppliers, who have advised they are not receiving the AS2 copy of the order. We understand the cause and are currently in the process of implementing a fix. Any orders that have not been processed will be reprocessed accordingly. We are aware that cutoffs may be impacted. If you believe that this is the case, please contact your supplier to confirm successful receipt. The next update will be provided within 30 minutes. We apologise for the inconvenience this has caused.

Updates:

  • Time: May 2, 2023, 8:11 a.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: April 29, 2023, 3:16 a.m.
    Status: Monitoring
    Update: A solution has been tested and deployed. We are currently monitoring for completeness. This concludes the 30 minute updates. The next update will be provided upon confirmation of resolution. We thank you for your patience and understanding during this time and deeply apologise for any inconvenience this incident may have caused.
  • Time: April 29, 2023, 2:43 a.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. In the meantime, no draws will be made available as a course of action and preventative measure while the fix is being applied. Once deployed and tested, we will confirm as soon as possible that normal service has resumed. Again we deeply apologise for this disruption.
  • Time: April 29, 2023, 2:10 a.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. In the meantime, no draws will be made available as a course of action and preventative measure while the fix is being applied. Once deployed and tested, we will confirm as soon as possible that normal service has resumed. Again we deeply apologise for this disruption.
  • Time: April 29, 2023, 1:35 a.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. In the meantime, no draws will be made available as a course of action and preventative measure while the fix is being applied. Once deployed and tested, we will confirm as soon as possible that normal service has resumed. Again we deeply apologise for this disruption.
  • Time: April 29, 2023, 1:06 a.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. In the meantime, no draws will be made available as a course of action and preventative measure while the fix is being applied. Once deployed and tested, we will confirm as soon as possible that normal service has resumed. Again we deeply apologise for this disruption.
  • Time: April 29, 2023, 12:40 a.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. In the meantime, no draws will be made available as a course of action and preventative measure while the fix is being applied. Once deployed and tested, we will confirm as soon as possible that normal service has resumed. Again we deeply apologise for this disruption.
  • Time: April 29, 2023, 12:02 a.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. In the meantime, no draws will be made available as a course of action and preventative measure while the fix is being applied. Once deployed and tested, we will confirm as soon as possible that normal service has resumed. Again we deeply apologise for this disruption.
  • Time: April 28, 2023, 11:07 p.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. In the meantime, no draws will be made available as a course of action and preventative measure while the fix is being applied. Once deployed and tested, we will confirm as soon as possible that normal service has resumed. Again we deeply apologise for this disruption.
  • Time: April 28, 2023, 10:27 p.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: April 28, 2023, 10:16 p.m.
    Status: Investigating
    Update: We are aware of an ongoing issue with draws and are currently working with our finance partner to resolve this as soon as possible. Customers may have difficulty in accessing Fuego and it's services. We sincerely apologise for this inconvenience and assure you we are doing all we can to restore service.
  • Time: April 28, 2023, 9:50 p.m.
    Status: Investigating
    Update: We are aware of an ongoing issue with draws and are currently working with our banking partner to address the issue. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: April 14, 2023, 11:51 p.m.
    Status: Resolved
    Update: We are confident that the solution has resolved this incident. This will conclude the updates to the status page regarding this outage. We greatly apologize for this disruption.
  • Time: April 14, 2023, 11:20 p.m.
    Status: Monitoring
    Update: Central Payments have informed us that they implemented a solution and we are currently monitoring and seeing transactions process now. The updates will continue to be every 30 minutes until service is fully restored and the incident has been considered resolved.
  • Time: April 14, 2023, 10:58 p.m.
    Status: Investigating
    Update: We are aware of a critical incident with Central payments that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologize for this disruption to your service.

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Frequently Asked Questions - Fourth

Is there a Fourth outage?
The current status of Fourth is: Systems Active
Where can I find the official status page of Fourth?
The official status page for Fourth is here
How can I get notified if Fourth is down or experiencing an outage?
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