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Is there an Fourth outage?

Fourth status: Systems Active

Last checked: 7 seconds ago

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Fourth outages and incidents

Outage and incident data over the last 30 days for Fourth.

There have been 3 outages or incidents for Fourth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Fourth

Outlogger tracks the status of these components for Xero:

Mobile Apps Active
Email Active
Help Centre & Chat Active
Phone System Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active
Component Status
Mobile Apps Active
Active
Email Active
Help Centre & Chat Active
Phone System Active
Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active

Latest Fourth outages and incidents.

View the latest incidents for Fourth and check for official updates:

Updates:

  • Time: June 14, 2023, 3:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 13, 2023, 9:56 p.m.
    Status: Monitoring
    Update: UPDATE: Our cloud provider has advised that there services are now fully recovered. We have performed tests to ensure the impact on our customers has been kept to an absolute minimum and believe that all services are now working at expected levels. If you have any concerns please raise a ticket via our Customer Success Portal.
  • Time: June 13, 2023, 8:08 p.m.
    Status: Monitoring
    Update: Please be advised that we are aware of an Incident with our cloud provider which directly impacts our ability to keep data up to date and synced. We are monitoring the situation closely and will provide further updates when they are provided to us. We are confident that, once the situation is resolved, scheduled syncs will resume. If you have any concerns please raise a ticket via our Customer Success Portal.

Updates:

  • Time: June 9, 2023, 5:54 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: June 9, 2023, 1:10 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. We can confirm that the application is now working as expected for those customers affected by this outage. The next update will be provided upon confirmation of resolution.
  • Time: June 9, 2023, 12:38 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: June 8, 2023, 1:58 p.m.
    Status: Resolved
    Update: We are confident that this incident has now been resolved. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be available in the next 5 business days. We greatly apologise for this disruption.
  • Time: June 8, 2023, 10:45 a.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be upon confirmation of resolution.
  • Time: June 8, 2023, 8:39 a.m.
    Status: Monitoring
    Update: Our 3rd party email service provider has restored their service to 100% operational status. We currently have a very small number of emails which are not resending. Our teams are engaged in resolving this issue.
  • Time: June 7, 2023, 9:27 p.m.
    Status: Monitoring
    Update: Fourth have exhausted all options to process outstanding emails, however a number still remain. We are now reliant on our 3rd party email service provider to fully recover their service to 100% operational status and process their backlog. Updates will resume tomorrow morning.
  • Time: June 7, 2023, 7:23 p.m.
    Status: Identified
    Update: Mimecast Update: https://status.mimecast.com/ [Monitoring] Following the earlier update – the backlog continues to improve and services remain stable. AdCon access has also returned to normal performance levels. We continue to monitor the situation. As Mimecast returns to normal, Fourth is currently undertaking some remedial actions to ensure the affected solutions are returned to normal service. Work is progressing well to this end.
  • Time: June 7, 2023, 4:37 p.m.
    Status: Identified
    Update: Mimecast Update: https://status.mimecast.com/ "The mail processing queues continue to recover and we no longer see connection failures. Some customers may still be experiencing intermittent issues accessing their AdCon as the services return to normal. Our investigation is ongoing and further updates will be posted here as available"
  • Time: June 7, 2023, 3:48 p.m.
    Status: Identified
    Update: Mimecast Update: https://status.mimecast.com/ [Identified] Recovery of mail processing queues have improved and we are no longer seeing issues with connection failure rates. Mail processing queues also continue to decrease. Some customers may still be experiencing issues accessing their AdCon. Our investigation is ongoing and further updates will be posted here as available.
  • Time: June 7, 2023, 3:09 p.m.
    Status: Identified
    Update: Mimecast Update: https://status.mimecast.com/ [Identified] Recovery of mail processing queues continue to improve and connection failure rates have returned to normal levels. Mail processing queues are steadily decreasing and we will continue to monitor and post updates here.
  • Time: June 7, 2023, 1:42 p.m.
    Status: Identified
    Update: Mimecast Update: https://status.mimecast.com/ [Identified] We continue to see improvements in mail flow as our recovery continues, but some customers may still experience processing and/or journaling delays as well as slow responses to services such as AdCon. Please continue to check for updates here.
  • Time: June 7, 2023, 12:56 p.m.
    Status: Identified
    Update: Mimecast Update: https://status.mimecast.com/ June 7, 2023 12:47PM UTC[Identified] Following the earlier update our recovery continues but we are still seeing email processing delays or slow responses on services such as the AdCon. Please note, some senders may have received ‘soft-bounce’ notifications but email will retry so they do not need to re-send.
  • Time: June 7, 2023, 12:52 p.m.
    Status: Identified
    Update: We are continuing to monitor our solutions for impact and are seeing emails from external sources. Latest update from Mimecast: https://status.mimecast.com/pages/5d849b1c02e65b3ec45369d4 Recovery is still continuing and services are returning. Customers will still see email delays while we process the backlog and some services may be slow to respond. We continue to closely monitor and provide additional updates.
  • Time: June 7, 2023, 12:24 p.m.
    Status: Identified
    Update: Our 3rd party email service provider, Mimecast are currently experiencing an issue which is potentially impacting on our ability to receive and send emails, including all emails that have the suffix *@fourth.com, including orders. For further information, in this instance we suggest the following link. https://status.mimecast.com/ As such, we strongly recommend that any disaster recovery procedure is invoked to ensure that suppliers are receiving orders being placed, We are still able to see tickets raised through our Customer Success Portal and our phone lines are currently operational. An update will be provided in 30 minutes or less.

Updates:

  • Time: May 28, 2023, 11:46 a.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: May 28, 2023, 10:35 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: May 28, 2023, 9:50 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: May 28, 2023, 9:11 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: May 28, 2023, 8:38 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: May 22, 2023, 8:41 a.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: May 19, 2023, 10:39 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The updates will continue to be every 30 minutes until service is fully restored and the incident has be considered resolved.
  • Time: May 19, 2023, 10:34 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: May 19, 2023, 10:10 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

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Frequently Asked Questions - Fourth

Is there a Fourth outage?
The current status of Fourth is: Systems Active
Where can I find the official status page of Fourth?
The official status page for Fourth is here
How can I get notified if Fourth is down or experiencing an outage?
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