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Is there an Housecall Pro outage?

Housecall Pro status: Systems Active

Last checked: 5 minutes ago

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Housecall Pro outages and incidents

Outage and incident data over the last 30 days for Housecall Pro.

There have been 0 outages or incidents for Housecall Pro in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Housecall Pro

Outlogger tracks the status of these components for Xero:

Add a job API Active
Android mobile app Active
Chat Active
Consumer web Active
Customer job preview Active
Email notifications Active
Google calendar Active
iOS Mobile App Active
Online booking Active
Payment processing - Stripe Active
Pro web Active
QuickBooks Desktop Active
QuickBooks Online Active
Responsibid Active
Reviews Active
Text notifications Active
Voice Active
Wisetack Active
Component Status
Add a job API Active
Android mobile app Active
Chat Active
Consumer web Active
Customer job preview Active
Email notifications Active
Google calendar Active
iOS Mobile App Active
Online booking Active
Payment processing - Stripe Active
Pro web Active
QuickBooks Desktop Active
QuickBooks Online Active
Responsibid Active
Reviews Active
Text notifications Active
Voice Active
Wisetack Active

Latest Housecall Pro outages and incidents.

View the latest incidents for Housecall Pro and check for official updates:

Updates:

  • Time: Nov. 4, 2020, 10:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 4, 2020, 6:31 p.m.
    Status: Identified
    Update: We've identified the problem and are currently shipping a fix to mitigate the issue.
  • Time: Nov. 4, 2020, 4:51 p.m.
    Status: Investigating
    Update: Searching customers and price list items is currently experiencing intermittent outages. Our team is investigating the issue.

Updates:

  • Time: Aug. 21, 2020, 7:59 p.m.
    Status: Resolved
    Update: Web and mobile apps have resumed normal functionality.
  • Time: Aug. 21, 2020, 7:19 p.m.
    Status: Monitoring
    Update: Performance has improved over the past hour as we continue to monitor the situation. Web and mobile apps should start to show improvement and begin to communicate with the system normally.
  • Time: Aug. 21, 2020, 5:32 p.m.
    Status: Investigating
    Update: We are continuing to investigate an unforeseen software versioning conflict with Amazon Web Services. All data is safe and backed-up, this is a load issue with the new version of the infrastructure, and the full engineering team is working directly with Amazon to resolve this issue.
  • Time: Aug. 21, 2020, 3:03 p.m.
    Status: Investigating
    Update: We are experiencing an unforeseen conflict between software versions on Amazon Web Services that's causing a performance issue for some customers. All data is safe and backed-up, this is a load issue with the new version of the infrastructure, and the full engineering team is working directly with Amazon to resolve this issue.
  • Time: Aug. 21, 2020, 2:03 p.m.
    Status: Investigating
    Update: We are continuing to investigate server load issues. Web and mobile apps may see degraded performance.
  • Time: Aug. 21, 2020, 1:16 p.m.
    Status: Investigating
    Update: We are investigating follow on issues after our initial fix. Web and mobile apps may see degraded performance.
  • Time: Aug. 21, 2020, 1:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 21, 2020, 12:59 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is rolling out to our servers. You should start to see improved performance on both web and mobile.
  • Time: Aug. 21, 2020, 12:41 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: July 28, 2020, 11:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 28, 2020, 5:02 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 28, 2020, 5 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 28, 2020, 5 p.m.
    Status: Identified
    Update: Our email service is currently experiencing delays in sending emails. We are monitoring the situation as they work through the issue.

Updates:

  • Time: July 17, 2020, 10:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 17, 2020, 7:52 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 17, 2020, 7:49 p.m.
    Status: Investigating
    Update: Broken link to customer job preview for jobs created in past

Updates:

  • Time: July 16, 2020, 12:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 16, 2020, 12:12 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are re-syncing all missing jobs.
  • Time: July 15, 2020, 3:11 a.m.
    Status: Identified
    Update: We've identified the problem with Google Calendar and are working with Google to get the issue resolved.
  • Time: July 15, 2020, 12:37 a.m.
    Status: Investigating
    Update: We're investigating the issue.

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Frequently Asked Questions - Housecall Pro

Is there a Housecall Pro outage?
The current status of Housecall Pro is: Systems Active
Where can I find the official status page of Housecall Pro?
The official status page for Housecall Pro is here
How can I get notified if Housecall Pro is down or experiencing an outage?
To get notified of any status changes to Housecall Pro, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Housecall Pro every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Housecall Pro do?
Housecall Pro is a software solution for home service businesses, trusted by over 35,000 field service professionals. Join their success today.

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