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Is there an Infoplus outage?

Infoplus status: Under Maintenance

Last checked: 8 minutes ago

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Infoplus outages and incidents

Outage and incident data over the last 30 days for Infoplus.

There have been 2 outages or incidents for Infoplus in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Infoplus

Outlogger tracks the status of these components for Xero:

EasyPost Address Verification Active
EasyPost API Active
EasyPost Asendia USA Active
EasyPost Australia Post Active
EasyPost Canada Post Active
EasyPost DHL eCommerce Solutions Active
EasyPost DHL Express Active
EasyPost FedEx Active
EasyPost FedEx SmartPost Active
EasyPost Globegistics Active
EasyPost LSO Active
EasyPost Ontrac Active
EasyPost OSM Worldwide Active
EasyPost Tracking Active
EasyPost UPS Active
EasyPost UPSDAP Active
EasyPost UPS Mail Innovations Active
EasyPost UPS SurePost Active
EasyPost USPS Active
EasyPost USPS Postage Purchases Active
EasyPost Webhooks Active
EasyPost Website Active
HubSpot CRM Active
Infoplus API Maintenance
Infoplus Mobile Floor Apps Maintenance
Infoplus Support Site Active
Infoplus Web Application Maintenance
Component Status
EasyPost Address Verification Active
EasyPost API Active
EasyPost Asendia USA Active
EasyPost Australia Post Active
EasyPost Canada Post Active
EasyPost DHL eCommerce Solutions Active
EasyPost DHL Express Active
EasyPost FedEx Active
EasyPost FedEx SmartPost Active
EasyPost Globegistics Active
EasyPost LSO Active
EasyPost Ontrac Active
EasyPost OSM Worldwide Active
EasyPost Tracking Active
EasyPost UPS Active
EasyPost UPSDAP Active
EasyPost UPS Mail Innovations Active
EasyPost UPS SurePost Active
EasyPost USPS Active
EasyPost USPS Postage Purchases Active
EasyPost Webhooks Active
EasyPost Website Active
HubSpot CRM Active
Infoplus API Maintenance
Infoplus Mobile Floor Apps Maintenance
Infoplus Support Site Active
Infoplus Web Application Maintenance

Latest Infoplus outages and incidents.

View the latest incidents for Infoplus and check for official updates:

Updates:

  • Time: Oct. 30, 2023, 1:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 27, 2023, 5:35 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 27, 2023, 5:35 p.m.
    Status: Monitoring
    Update: FedEx is currently down. Please refer to their status page as needed: https://www.fedex.com/apps/systemunavailable/

Updates:

  • Time: Aug. 24, 2023, 2:50 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 21, 2023, 7:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 16, 2023, 9:58 p.m.
    Status: Investigating
    Update: There is an issue affecting our workflows wherein regular users aren't recognized when they submit a ticket, resulting in them being asked to verify their credentials and/or a notice of their ticket being closed. We are monitoring all incoming tickets and manually moving them to our active pipeline. Users should ignore the verification requests and closure notices and continue to submit tickets as normal.

Updates:

  • Time: Aug. 10, 2023, 6:47 p.m.
    Status: Resolved
    Update: Incident Summary: During a routine operation, a script in our legacy database initiated an action to back up a completed logical log. However, the onbar process unexpectedly terminated during this procedure. Preliminary indications suggest this disruption might be related to the server becoming unresponsive. Timeline of Events: [9:13:00] The server began to exhibit signs of reduced responsiveness. [09:22:35]: The script attempted to back up ".. This action resulted in an error with a return code of 146. [09:24:35]: A decision was made by our Software Engineer to restart the server to mitigate the issue. [09:28:24]: The server returned to its operational state, albeit with the specific log still awaiting backup. Findings: The script faced an unexpected disruption when backing up the completed logical log, causing the onbar process to halt. There's an indication this incident might be associated with a known bug on the current server the database uses. Fortunately, this is expected to be addressed in our upcoming software upgrade. Conclusion: The recent server disruption and the consequential process crash during a logical log backup operation are incidents of significance. Immediate intervention by our Software Engineer prevented prolonged downtime. Our imminent software upgrade addresses the underlying bug and fortifies our systems against such occurrences. Our continuous commitment is towards system robustness and ensuring uninterrupted services.
  • Time: Aug. 10, 2023, 6:42 p.m.
    Status: Monitoring
    Update: We will be updating with a post-mortem in a moment.
  • Time: Aug. 10, 2023, 2:28 p.m.
    Status: Monitoring
    Update: All servers have been restarted and connections are showing green. We are performing a post-mortem at this time.
  • Time: Aug. 10, 2023, 2:27 p.m.
    Status: Identified
    Update: We have assembled a dedicated team of database administrators, systems engineers, and support staff to swiftly address and resolve the issue. A detailed system audit has been initiated to find any bottlenecks or inefficiencies in the software configurations that might be exacerbating the memory issue.
  • Time: Aug. 10, 2023, 2:15 p.m.
    Status: Investigating
    Update: It has come to our attention that the legacy database system has reached its memory capacity. This is causing disruptions in our operations and potential data processing delays. We consider this a critical issue and have taken immediate steps to address the situation.
  • Time: Aug. 10, 2023, 2:14 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: July 5, 2023, 8:54 p.m.
    Status: Resolved
    Update: It appears FedEx's operations have returned to normal.
  • Time: July 5, 2023, 8:54 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 5, 2023, 7:03 p.m.
    Status: Monitoring
    Update: FedEx is experiencing technical difficulties and some of their services are unavailable at this time. Please see their incident page for updates. We will update once they have resolved on their end.

Updates:

  • Time: May 4, 2023, 9:56 p.m.
    Status: Resolved
    Update: The incident has been resolved and no more issues are being reported.
  • Time: May 4, 2023, 8:48 p.m.
    Status: Monitoring
    Update: EasyPost has notified us that a fix is in place and being monitored. Systems are now coming back online and we will provide more updates as we learn more.
  • Time: May 4, 2023, 8:35 p.m.
    Status: Investigating
    Update: An issue has been identified with the EasyPost API. This issue impacts your ability to generate parcel labels and rate shop using EasyPost services. We are currently working with our partner EasyPost and will provide an update as we learn more.

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Frequently Asked Questions - Infoplus

Is there a Infoplus outage?
The current status of Infoplus is: Under Maintenance
Where can I find the official status page of Infoplus?
The official status page for Infoplus is here
How can I get notified if Infoplus is down or experiencing an outage?
To get notified of any status changes to Infoplus, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Infoplus every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Infoplus do?
Infoplus is a cloud-based WMS tailored for small to medium-sized businesses in eCommerce, wholesale, retail, and 3PL industries.

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