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Is there an IRONSCALES outage?

IRONSCALES status: Systems Active

Last checked: a minute ago

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IRONSCALES outages and incidents

Outage and incident data over the last 30 days for IRONSCALES.

There have been 0 outages or incidents for IRONSCALES in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for IRONSCALES

Outlogger tracks the status of these components for Xero:

Phishing Simulation and Training Active
AppAPI Active
Dashboard Active
Google Workspace Protection Active
MS Teams Protection Active
Office 365 Protection Active
AppAPI Active
Dashboard Active
Google Workspace Protection Active
MS Teams Protection Active
Office 365 Protection Active
Component Status
Phishing Simulation and Training Active
Active
AppAPI Active
Dashboard Active
Google Workspace Protection Active
MS Teams Protection Active
Office 365 Protection Active
Active
AppAPI Active
Dashboard Active
Google Workspace Protection Active
MS Teams Protection Active
Office 365 Protection Active

Latest IRONSCALES outages and incidents.

View the latest incidents for IRONSCALES and check for official updates:

Updates:

  • Time: June 4, 2023, 7:28 a.m.
    Status: Resolved
    Update: the database system of Ironscales EU has been upgraded successfully.
  • Time: June 4, 2023, 6:56 a.m.
    Status: Investigating
    Update: As part of our regular updates to our infrastructure we are upgrading our main database system for our EU customers using members.eu.ironscales.com to use the latest version, support latest security fixes , and introduce performance enhancements . The Ironscales EU platform is expected to have downtime for up to 2 hours. Scan-backs and email inspection would pause and resume after the maintenance is over.

Updates:

  • Time: May 20, 2023, 7:17 p.m.
    Status: Resolved
    Update: The DNS issue has been resolved. Our services should be accessible, we have verified it from various global locations to all our endpoints, also mailboxes protection caught up with any communication during the service degradation. If you still experience issues accessing our services please refresh your browser DNS cache, more instructions and examples can be found in the following URL: https://geekflare.com/clear-dns-cache-on-windows-chrome-firefox-and-safari/
  • Time: May 20, 2023, 6:44 p.m.
    Status: Identified
    Update: Progress update and mitigation : We are currently experiencing problems accessing our services residing under the ironscales.com domain such as www.ironscales.com , members.ironscales.com , and members.eu.ironscales.com due to DNS issues. we have contacted our DNS registrar and fixed the DNS routing issue to our sites, however ,the services might still be unreachable on your side due to DNS caching at your end or the global DNS network . to expedite solution on your end you may clear your browser DNS cache, for example in Google Chrome you can do this by Opening Chrome. In the URL bar, type in chrome://net-internals/#dns: In the left pane, select DNS. In the right pane, tap the Clear host cache button. more instructions and examples can be found in the following URL: https://geekflare.com/clear-dns-cache-on-windows-chrome-firefox-and-safari/
  • Time: May 20, 2023, 5:51 p.m.
    Status: Identified
    Update: We are currently working on a fix

Updates:

  • Time: May 20, 2023, 7:17 p.m.
    Status: Resolved
    Update: The DNS issue has been resolved. Our services should be accessible, we have verified it from various global locations to all our endpoints, also mailboxes protection caught up with any communication during the service degradation. If you still experience issues accessing our services please refresh your browser DNS cache, more instructions and examples can be found in the following URL: https://geekflare.com/clear-dns-cache-on-windows-chrome-firefox-and-safari/
  • Time: May 20, 2023, 6:44 p.m.
    Status: Identified
    Update: Progress update and mitigation : We are currently experiencing problems accessing our services residing under the ironscales.com domain such as www.ironscales.com , members.ironscales.com , and members.eu.ironscales.com due to DNS issues. we have contacted our DNS registrar and fixed the DNS routing issue to our sites, however ,the services might still be unreachable on your side due to DNS caching at your end or the global DNS network . to expedite solution on your end you may clear your browser DNS cache, for example in Google Chrome you can do this by Opening Chrome. In the URL bar, type in chrome://net-internals/#dns: In the left pane, select DNS. In the right pane, tap the Clear host cache button. more instructions and examples can be found in the following URL: https://geekflare.com/clear-dns-cache-on-windows-chrome-firefox-and-safari/
  • Time: May 20, 2023, 5:51 p.m.
    Status: Identified
    Update: We are currently working on a fix

Updates:

  • Time: April 5, 2023, 8:51 a.m.
    Status: Resolved
    Update: A fix was implemented by our team to the affected database tables escalations and scanning should resume as expected.
  • Time: April 5, 2023, 8:51 a.m.
    Status: Resolved
    Update: A fix was implemented by our team to the affected database tables escalations and scanning should resume as expected.
  • Time: April 4, 2023, 4:47 p.m.
    Status: Identified
    Update: Our engineering teams have identified the root cause and are in process of applying a solution.
  • Time: April 4, 2023, 4:47 p.m.
    Status: Identified
    Update: Our engineering teams have identified the root cause and are in process of applying a solution.
  • Time: April 4, 2023, 10:30 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 4, 2023, 10:30 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 4, 2023, 10:29 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 4, 2023, 10:29 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 4, 2023, 10:28 a.m.
    Status: Identified
    Update: since 5:10am EST an issue with one of our database tables is preventing IRONSCALES US system from escalation of incidents that should derive from our scanners. affecting : * escalation (Malware & URL Protection) * auto-resolution (by 3d-party scanners). * processing scan results for new links. This does not apply to AI based escalations that has no issue. Our team has identified the issue and is working on a fix .
  • Time: April 4, 2023, 10:28 a.m.
    Status: Identified
    Update: since 5:10am EST an issue with one of our database tables is preventing IRONSCALES US system from escalation of incidents that should derive from our scanners. affecting : * escalation (Malware & URL Protection) * auto-resolution (by 3d-party scanners). * processing scan results for new links. This does not apply to AI based escalations that has no issue. Our team has identified the issue and is working on a fix .

Updates:

  • Time: Jan. 29, 2023, 11:26 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 29, 2023, 10:03 a.m.
    Status: Investigating
    Update: planned maintenance is extended, expected to be finished within 40 min.
  • Time: Jan. 29, 2023, 9 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 29, 2023, 8:53 a.m.
    Status: Investigating
    Update: Ironscales US site is undergoing planned maintenance , expected to be finished approximately by 09:00 GMT

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Frequently Asked Questions - IRONSCALES

Is there a IRONSCALES outage?
The current status of IRONSCALES is: Systems Active
Where can I find the official status page of IRONSCALES?
The official status page for IRONSCALES is here
How can I get notified if IRONSCALES is down or experiencing an outage?
To get notified of any status changes to IRONSCALES, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of IRONSCALES every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does IRONSCALES do?
Our AI-based email security solution shields businesses from sophisticated email threats that bypass conventional security measures such as SEGs.

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