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Is there an JumpCloud outage?

JumpCloud status: Systems Active

Last checked: 3 minutes ago

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JumpCloud outages and incidents

Outage and incident data over the last 30 days for JumpCloud.

There have been 3 outages or incidents for JumpCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for JumpCloud

Outlogger tracks the status of these components for Xero:

Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
Federation Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Self-Service Account Provisioning (Devices SSAP) Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Security Advisories Active
Security Notifications Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active
Component Status
Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
Federation Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Self-Service Account Provisioning (Devices SSAP) Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Active
Security Advisories Active
Security Notifications Active
Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active

Latest JumpCloud outages and incidents.

View the latest incidents for JumpCloud and check for official updates:

Updates:

  • Time: Sept. 14, 2023, 8:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 14, 2023, 6:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 14, 2023, 5:44 p.m.
    Status: Identified
    Update: Our hosting platform has identified an issue with their edge routing and is in progress of a fix.
  • Time: Sept. 14, 2023, 5:30 p.m.
    Status: Identified
    Update: The jumpcloud.com hosting platform is experiencing an outage. This may affect access to jumpcloud.com/support. This does not impact our user or admin portals. Customers can still submit support tickets via normal channels.

Updates:

  • Time: Sept. 6, 2023, 7:06 p.m.
    Status: Resolved
    Update: This incident has been resolved. Messages are being processed as normal, but some customers may still experience a slight delay.
  • Time: Sept. 6, 2023, 4:20 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 6, 2023, 2:58 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 6, 2023, 1:43 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 6, 2023, 12:36 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 6, 2023, 12:12 p.m.
    Status: Investigating
    Update: We're currently investigating reports of degraded performance or intermittent synchronization issues with JumpCloud's G Suite Directory Service. We are investigating the cause of the issues currently, and will update the status event once resolved.

Updates:

  • Time: Aug. 30, 2023, 11:55 p.m.
    Status: Resolved
    Update: A potential workaround for any affected devices is a reboot, which should allow the device to checkin within an hour. We are resolving this issue, but will continue to work on this with urgency, and deploy a fix when complete.
  • Time: Aug. 30, 2023, 9:24 p.m.
    Status: Identified
    Update: We have identified the the underlying issue and paused Agent upgrades for Windows devices. A fix is being implemented and will be deployed as soon as possible.
  • Time: Aug. 30, 2023, 4:28 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 30, 2023, 3:55 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with some JumpCloud Windows Agents failing to upgrade. We will update this incident as we know more.

Updates:

  • Time: Aug. 21, 2023, 3:04 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you are still experiencing any issues logging into the Admin Console, please log out and clear your cache.
  • Time: Aug. 21, 2023, 2:59 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 21, 2023, 2:41 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 21, 2023, 2:23 p.m.
    Status: Investigating
    Update: We are investigating an issue with degraded console access in some US regions. We will update this incident as we know more.

Updates:

  • Time: Aug. 17, 2023, 2:04 a.m.
    Status: Resolved
    Update: Apple has resolved their VPP outage and we also confirmed success from their API.
  • Time: Aug. 17, 2023, 1:46 a.m.
    Status: Identified
    Update: Apple has identified an outage with their Volume Purchase Program, and we continue to work with them on updates. Status for that outage can be monitored here: https://www.apple.com/support/systemstatus/
  • Time: Aug. 17, 2023, 12:14 a.m.
    Status: Investigating
    Update: JumpCloud is currently receiving errors from Apple’s Volume Purchase Program API that indicate a problem at Apple. Admins will not be able to add new applications for distribution, or view detail information associated with individual App Store apps. We are working with Apple to resolve this issue.

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Frequently Asked Questions - JumpCloud

Is there a JumpCloud outage?
The current status of JumpCloud is: Systems Active
Where can I find the official status page of JumpCloud?
The official status page for JumpCloud is here
How can I get notified if JumpCloud is down or experiencing an outage?
To get notified of any status changes to JumpCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of JumpCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does JumpCloud do?
JumpCloud's directory integrates device and identity management across multiple platforms with cloud-based security features such as SSO, MDM, MFA, and PAM.

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