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Is there an JumpCloud outage?

JumpCloud status: Systems Active

Last checked: 31 seconds ago

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JumpCloud outages and incidents

Outage and incident data over the last 30 days for JumpCloud.

There have been 3 outages or incidents for JumpCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for JumpCloud

Outlogger tracks the status of these components for Xero:

Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
Federation Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Self-Service Account Provisioning (Devices SSAP) Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Security Advisories Active
Security Notifications Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active
Component Status
Active Directory Integration Active
Admin Console Active
Agent Active
Android EMM Active
Commands Active
Directory Insights Active
Federation Active
General Access API Active
G Suite Integration Active
JumpCloud GO Active
JumpCloud University Active
LDAP Active
MDM Active
Mobile Admin App: iOS and Android Active
Multi-Tenant Portal (MTP) Active
Office 365 Integration Active
Password Manager Active
Payment and Billing Active
Policy Management Active
RADIUS Active
Remote Assist Active
SCIM Active
Self-Service Account Provisioning (Devices SSAP) Active
Software Management Active
SSO Active
SSO Maintenance
System Insights Active
TOTP / MFA / JumpCloud Protect Active
User Console Active
User Import from CSV Active
Workday Import Active
www.jumpcloud.com Active
Active
Cloudflare CDN/Cache Active
Cloudflare Cloudflare Firewall Active
Active
Security Advisories Active
Security Notifications Active
Active
Email Support Active
jumpcloud.com/support Active
Premium Chat Support Active
Premium Phone Support Active

Latest JumpCloud outages and incidents.

View the latest incidents for JumpCloud and check for official updates:

Updates:

  • Time: Aug. 22, 2023, 6 p.m.
    Status: Postmortem
    Update: # **JumpCloud Incident Report** ‌ **Date**: 2023-08-22 **Date of Incident**: 2023-08-09 **Description**: RCA for Increased error rates on Console ‌ **Summary:** At approximately 15:00 MDT on 2023-08-09, some JumpCloud customers experienced failures requiring a retry while authenticating to JumpCloud’s Admin and User console.  The increased error rates were the result of a proxy cluster losing the ability to connect to one production load balancer for our container orchestration.  This degradation of service lasted until approximately 16:00 MDT on 2023-08-09. ‌ **Root Cause:** At this time, JumpCloud has not been able to reproduce this issue in any of our test environments, but there are two hypotheses: 1. A bug in the cache interface for the proxy.  This bug may have surfaced during a regular rotation of IPs where the proxy held onto stale connections with a standard rotation of DNS.  However, JumpCloud has not witnessed any similar behavior prior or since, and can not replicate this behavior in any testing. 2. More likely, there was a failure with our cloud provider where the downstream services were not handling the requests, and the clients timed out for a subset of IPs.  Unfortunately, key data was missing from our VPC flow logs to confirm this behavior. If this issue occurs again we will enable the flow logs to ensure we capture the necessary debugging information. ‌ **Corrective Actions / Risk Mitigation:** 1. Add required detail to VPC flow logs  - DONE 2. Increased logging for proxy cluster - DONE 3. Upgrade proxy cluster - Target 10/2023
  • Time: Aug. 9, 2023, 11:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 9, 2023, 11 p.m.
    Status: Monitoring
    Update: We continue to see recovery and a steady decrease in error rates, and are actively monitoring all services.
  • Time: Aug. 9, 2023, 10:17 p.m.
    Status: Investigating
    Update: We are starting to see recovery, but are continuing to investigate this incident.
  • Time: Aug. 9, 2023, 9:12 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 9, 2023, 9:10 p.m.
    Status: Investigating
    Update: We are currently investigating an increase in error rates for the User and Admin Portals. We will update this incident as we know more.

Updates:

  • Time: Aug. 3, 2023, 9:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 3, 2023, 9:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 3, 2023, 9:23 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the Admin Portal failing to load for customers. We will update this as we know more.

Updates:

  • Time: July 28, 2023, 11:27 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 28, 2023, 10:50 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 28, 2023, 10:38 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with a delay in policy results. We will update this incident as we know more.

Updates:

  • Time: July 24, 2023, 8:16 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 24, 2023, 8:11 p.m.
    Status: Monitoring
    Update: A fix has been applied and we are monitoring the results.
  • Time: July 24, 2023, 7:38 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 24, 2023, 7:06 p.m.
    Status: Investigating
    Update: We are currently investigating increased errors rates with our Remote Assist service.

Updates:

  • Time: July 17, 2023, 5:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 17, 2023, 5:28 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 17, 2023, 5:01 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 17, 2023, 4:55 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with degraded Admin Console access. We will update this issue as we know more.

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Frequently Asked Questions - JumpCloud

Is there a JumpCloud outage?
The current status of JumpCloud is: Systems Active
Where can I find the official status page of JumpCloud?
The official status page for JumpCloud is here
How can I get notified if JumpCloud is down or experiencing an outage?
To get notified of any status changes to JumpCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of JumpCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does JumpCloud do?
JumpCloud's directory integrates device and identity management across multiple platforms with cloud-based security features such as SSO, MDM, MFA, and PAM.

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