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Is there an KnowBe4 outage?

KnowBe4 status: Systems Active

Last checked: 8 minutes ago

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KnowBe4 outages and incidents

Outage and incident data over the last 30 days for KnowBe4.

There have been 7 outages or incidents for KnowBe4 in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for KnowBe4

Outlogger tracks the status of these components for Xero:

Free Tools Active
KnowBe4.com Active
KnowBe4 Community Active
Phish Alert Button Active
Support.KnowBe4.com Active
Console Active
Account Settings Active
Account Settings Active
API Active
Audit Log Active
Console Active
Email Delivery Active
Learner Experience (LX) Active
ModStore Active
Phishing Active
PIQ Active
Reporting Active
Training Active
User Provisioning Active
Console Active
Inbox Active
Integrations Active
Notification Service Active
PhishML Active
PhishRIP Active
Rooms Active
Webhooks Active
Coaching Delivery Active
Console Active
Real-Time Coaching Campaigns Active
Security Vendor Integration Service Active
User Mapping Engine Active
Component Status
Free Tools Active
KnowBe4.com Active
KnowBe4 Community Active
Phish Alert Button Active
Support.KnowBe4.com Active
Active
Console Active
Active
Account Settings Active
Account Settings Active
API Active
Audit Log Active
Console Active
Email Delivery Active
Learner Experience (LX) Active
ModStore Active
Phishing Active
PIQ Active
Reporting Active
Training Active
User Provisioning Active
Active
Console Active
Inbox Active
Integrations Active
Notification Service Active
PhishML Active
PhishRIP Active
Rooms Active
Webhooks Active
Active
Coaching Delivery Active
Console Active
Real-Time Coaching Campaigns Active
Security Vendor Integration Service Active
User Mapping Engine Active

Latest KnowBe4 outages and incidents.

View the latest incidents for KnowBe4 and check for official updates:

Updates:

  • Time: Nov. 19, 2024, 10:06 p.m.
    Status: Resolved
    Update: This incident has been resolved. We've removed code that validates expiration dates for customer SAML/SSO certificates, and we'll be adding that validation as an optional opt-in feature in the future.
  • Time: Nov. 19, 2024, 1:46 p.m.
    Status: Monitoring
    Update: A fix has been implemented for this issue and we are monitoring the results.
  • Time: Nov. 19, 2024, 1:06 p.m.
    Status: Investigating
    Update: We've received reports that some KSAT customers who are using SAML/SSO are unable to log in to their consoles. We are investigating and will update this page when we have more information.

Updates:

  • Time: Nov. 11, 2024, 4:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 11, 2024, 2:33 p.m.
    Status: Monitoring
    Update: We received earlier reports that custom content items, specifically SCORM and MP4 video files, were not able to complete the automatic verification process. The issue has been resolved, but if you are still experiencing issues, reach out to our support team.

Updates:

  • Time: Nov. 11, 2024, 4:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 11, 2024, 2:21 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 11, 2024, 1:51 p.m.
    Status: Investigating
    Update: We are investigating an issue that affects the visibility of the Team Dashboard and Leaderboard in the Learner Experience. We will update this page when we have more information.

Updates:

  • Time: Nov. 18, 2024, 8:41 p.m.
    Status: Postmortem
    Update: On Thursday, November 8, 2024, from approximately 4:48 p.m. to 5:55 p.m. \(UTC\), the PhishER console experienced delays in ingesting reported messages. This issue was caused by a third-party vendor’s software update that changed how our PhishER software package updates are deployed. The deployment changes caused the PhishER message ingester service to look for a prior archived package instead of the latest package. As a result, the service was unable to scale and experienced delays. To resolve this issue, we added the new update requirements to our code and redeployed the update at 5:31 p.m. \(UTC\). The ingester service resumed, and the PhishER console returned to normal performance by 5:55 p.m. \(UTC\). To prevent this type of issue in the future, we have improved our deployment code to accommodate the third-party vendor’s new update requirements. No data loss occurred as a result of this issue.
  • Time: Nov. 8, 2024, 9:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2024, 6:49 p.m.
    Status: Monitoring
    Update: We’ve implemented a fix for the issue with ingesting messages to the inbox and we’re monitoring the results to make sure no further issues occur.
  • Time: Nov. 8, 2024, 6:05 p.m.
    Status: Identified
    Update: We have identified an issue where the PhishER console is not ingesting messages to the inbox. We are investigating this issue and will update this page when we have more information.

Updates:

  • Time: Nov. 7, 2024, 2:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 7, 2024, 12:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 7, 2024, 12:30 p.m.
    Status: Identified
    Update: We have identified an issue where User Provisioning Syncs are delayed in across all KSAT consoles. We are working on implementing a fix and we'll update our status page with any new information or updates

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Frequently Asked Questions - KnowBe4

Is there a KnowBe4 outage?
The current status of KnowBe4 is: Systems Active
Where can I find the official status page of KnowBe4?
The official status page for KnowBe4 is here
How can I get notified if KnowBe4 is down or experiencing an outage?
To get notified of any status changes to KnowBe4, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of KnowBe4 every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does KnowBe4 do?
KnowBe4 offers Security Awareness Training to address IT security challenges such as social engineering, spear phishing, and ransomware attacks.

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