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Is there an KnowBe4 outage?

KnowBe4 status: Systems Active

Last checked: 4 minutes ago

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KnowBe4 outages and incidents

Outage and incident data over the last 30 days for KnowBe4.

There have been 7 outages or incidents for KnowBe4 in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for KnowBe4

Outlogger tracks the status of these components for Xero:

Free Tools Active
KnowBe4.com Active
KnowBe4 Community Active
Phish Alert Button Active
Support.KnowBe4.com Active
Console Active
Account Settings Active
Account Settings Active
API Active
Audit Log Active
Console Active
Email Delivery Active
Learner Experience (LX) Active
ModStore Active
Phishing Active
PIQ Active
Reporting Active
Training Active
User Provisioning Active
Console Active
Inbox Active
Integrations Active
Notification Service Active
PhishML Active
PhishRIP Active
Rooms Active
Webhooks Active
Coaching Delivery Active
Console Active
Real-Time Coaching Campaigns Active
Security Vendor Integration Service Active
User Mapping Engine Active
Component Status
Free Tools Active
KnowBe4.com Active
KnowBe4 Community Active
Phish Alert Button Active
Support.KnowBe4.com Active
Active
Console Active
Active
Account Settings Active
Account Settings Active
API Active
Audit Log Active
Console Active
Email Delivery Active
Learner Experience (LX) Active
ModStore Active
Phishing Active
PIQ Active
Reporting Active
Training Active
User Provisioning Active
Active
Console Active
Inbox Active
Integrations Active
Notification Service Active
PhishML Active
PhishRIP Active
Rooms Active
Webhooks Active
Active
Coaching Delivery Active
Console Active
Real-Time Coaching Campaigns Active
Security Vendor Integration Service Active
User Mapping Engine Active

Latest KnowBe4 outages and incidents.

View the latest incidents for KnowBe4 and check for official updates:

Updates:

  • Time: Nov. 6, 2024, 4:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 6, 2024, 3:20 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 5, 2024, 10:06 p.m.
    Status: Identified
    Update: We have an identified an issue where certain KSAT events are not loading in the console. Affected events include Audit Log, User Timeline, and training campaign data. We are working on implementing a fix and we'll update our status page with any new information or updates.

Updates:

  • Time: Oct. 28, 2024, 4:31 p.m.
    Status: Postmortem
    Update: On Wednesday, October 22, 2024, from approximately 10:15 a.m. to 12:20 p.m. \(UTC\), some customers experienced increased delays and errors for US and CA instances of the KSAT console. These issues were caused by unusually high traffic in developer testing environments. These testing environments shared certain cloud computing limits with KSAT console instances, which caused slower loading times for both environments. To resolve this issue, the testing environments were adjusted to use fewer resources. The KSAT console loading times returned to normal performance by October 22, 2024, at 12:20 p.m. \(UTC\), and all queued tasks were completed by 2:11 p.m. \(UTC\). To prevent this type of issue in the future, we have an ongoing project to separate these limits for our testing environment resources and KSAT console resources. This project is due to be completed in November 2024. No data loss occurred as a result of this issue.
  • Time: Oct. 22, 2024, 3:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 22, 2024, 1:47 p.m.
    Status: Monitoring
    Update: We’ve implemented a fix for the delay and error issues and we’re monitoring the results to make sure no further issues occur.
  • Time: Oct. 22, 2024, 12:54 p.m.
    Status: Identified
    Update: We've identified the cause of these issues and we are working on a fix.
  • Time: Oct. 22, 2024, 12:06 p.m.
    Status: Investigating
    Update: We are investigating increased delays and elevated error rates in the US region for KSAT and PhishER consoles. We are investigating this issue and will update this page when we have more information.

Updates:

  • Time: Oct. 28, 2024, 8:16 p.m.
    Status: Postmortem
    Update: On Monday, October 21, 2024, from approximately 5:34 p.m. to 6:21 p.m. \(UTC\), some customers experienced 500 errors and login issues with the KSAT console. These issues were caused by a code deployment that affected backend caching. This deployment slowed the caching service and caused loading delays and 500 errors for the KSAT console. To resolve this issue, the code deployment was reverted, and the KSAT console returned to normal performance by October 21, 2024, at 6:21 p.m. \(UTC\). To prevent this type of issue in the future, we are improving our workflows and coordination between teams when deploying code that will affect caching services. No data loss occurred as a result of this issue.
  • Time: Oct. 21, 2024, 7 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 21, 2024, 6:23 p.m.
    Status: Monitoring
    Update: We've implemented a fix for the KSAT login issues and we're monitoring the results to make sure no further issues occur.
  • Time: Oct. 21, 2024, 5:44 p.m.
    Status: Investigating
    Update: We have received reports that some customers are experiencing 500 errors when logging in to the KSAT console. We are investigating this issue and will update this page when we have more information.

Updates:

  • Time: Oct. 29, 2024, 8:20 p.m.
    Status: Postmortem
    Update: On Friday, October 18, 2024, from approximately 6:30 p.m. until 7:05 p.m. \(UTC\), some users experienced login issues with the KSAT console. This incident was caused by an error that occurred during an update to a backend KSAT environment. The error caused the update to unexpectedly affect all KSAT environments, leading to delays between the KSAT console and the backend service and to increased error rates when some users tried to log in. Once the update was completed, the KSAT console returned to normal performance by 7:05 p.m. \(UTC\). No data loss occurred as a result of this issue.
  • Time: Oct. 18, 2024, 7:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 18, 2024, 7:07 p.m.
    Status: Monitoring
    Update: We’ve implemented a fix for an issue with KSAT console logins and we’re monitoring the results to make sure no further issues occur.

Updates:

  • Time: Oct. 23, 2024, 9:27 p.m.
    Status: Postmortem
    Update: On Wednesday, October 16th, 2024, from approximately 8:36 a.m. to 2:30 p.m. \(UTC\), some customers experienced login issues with the KSAT console and loading issues with the Modstore. These issues were caused by an earlier incident from October 15th, 2024: [KSAT - Increased Error Rates \(US Only\)](https://status.knowbe4.com/incidents/3jgnh0y7p4m6). The earlier incident cause was identified and a fix was developed, but these secondary issues occurred before the fix was fully deployed. Upon releasing the fix, the KSAT console and the ModStore returned to normal performance by October 16th, 2024 at 2:30 p.m. \(UTC\). To prevent this type of issue in the future, we have updated our engineering procedures to prioritize the deployment of fixes of this type. No data loss occurred as a result of this issue.
  • Time: Oct. 16, 2024, 8:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 16, 2024, 2:42 p.m.
    Status: Monitoring
    Update: We’ve implemented a fix for the KSAT console loading issues and we’re monitoring the results to make sure no further issues occur.
  • Time: Oct. 16, 2024, 2:18 p.m.
    Status: Investigating
    Update: We have received reports that customers are experiencing latency and loading errors in the KSAT console. We are continuing to investigate this issue and will update this page when we have more information.
  • Time: Oct. 16, 2024, 1:41 p.m.
    Status: Investigating
    Update: We have received reports that some customers are experiencing loading errors in the KSAT Modstore. We are investigating this issue and will update this page when we have more information.

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Frequently Asked Questions - KnowBe4

Is there a KnowBe4 outage?
The current status of KnowBe4 is: Systems Active
Where can I find the official status page of KnowBe4?
The official status page for KnowBe4 is here
How can I get notified if KnowBe4 is down or experiencing an outage?
To get notified of any status changes to KnowBe4, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of KnowBe4 every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does KnowBe4 do?
KnowBe4 offers Security Awareness Training to address IT security challenges such as social engineering, spear phishing, and ransomware attacks.

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