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Is there an KnowBe4 outage?

KnowBe4 status: Systems Active

Last checked: 12 minutes ago

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KnowBe4 outages and incidents

Outage and incident data over the last 30 days for KnowBe4.

There have been 7 outages or incidents for KnowBe4 in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for KnowBe4

Outlogger tracks the status of these components for Xero:

Free Tools Active
KnowBe4.com Active
KnowBe4 Community Active
Phish Alert Button Active
Support.KnowBe4.com Active
Console Active
Account Settings Active
Account Settings Active
API Active
Audit Log Active
Console Active
Email Delivery Active
Learner Experience (LX) Active
ModStore Active
Phishing Active
PIQ Active
Reporting Active
Training Active
User Provisioning Active
Console Active
Inbox Active
Integrations Active
Notification Service Active
PhishML Active
PhishRIP Active
Rooms Active
Webhooks Active
Coaching Delivery Active
Console Active
Real-Time Coaching Campaigns Active
Security Vendor Integration Service Active
User Mapping Engine Active
Component Status
Free Tools Active
KnowBe4.com Active
KnowBe4 Community Active
Phish Alert Button Active
Support.KnowBe4.com Active
Active
Console Active
Active
Account Settings Active
Account Settings Active
API Active
Audit Log Active
Console Active
Email Delivery Active
Learner Experience (LX) Active
ModStore Active
Phishing Active
PIQ Active
Reporting Active
Training Active
User Provisioning Active
Active
Console Active
Inbox Active
Integrations Active
Notification Service Active
PhishML Active
PhishRIP Active
Rooms Active
Webhooks Active
Active
Coaching Delivery Active
Console Active
Real-Time Coaching Campaigns Active
Security Vendor Integration Service Active
User Mapping Engine Active

Latest KnowBe4 outages and incidents.

View the latest incidents for KnowBe4 and check for official updates:

Updates:

  • Time: Oct. 28, 2024, 6:45 p.m.
    Status: Postmortem
    Update: On Tuesday, October 15, 2024, from approximately 6:33 p.m. until 6:54 p.m. \(UTC\), the US instance of the KSAT console experienced elevated error rates. This incident was caused by a database query enhancement that took longer than expected to apply and prevented some new connection requests from being processed. This issue blocked certain database operations and led to increased error rates. Upon evaluating the impact, the change was canceled and the KSAT console returned to normal performance by 6:54 p.m. \(UTC\). To prevent this issue in the future, we altered our enhancement strategy and implemented a new procedure for these types of updates in the future, including expanded usage of our maintenance window where required. No data loss occurred as a result of this issue.
  • Time: Oct. 15, 2024, 7:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 15, 2024, 6:58 p.m.
    Status: Identified
    Update: We have identified the cause of increased error rates on the US instance of the KSAT console. We are working on implementing a fix and we'll update this page with any new information or updates.

Updates:

  • Time: Oct. 25, 2024, 7:09 p.m.
    Status: Postmortem
    Update: On Monday, October 7, 2024, from approximately 4:08 p.m. to 9:29 p.m. \(UTC\), some customers experienced issues with downloading reports in the Download Center on the US instance of their KSAT console. This incident was caused by a high number of requests, which backed up the report generation queue. To resolve this issue, we increased the number of simultaneous requests that can be made to the database. This change allowed the backed-up queue of requests to be processed. We also found and resolved a related issue for partner admins who were unable to generate Training and Phishing Activities reports. This issue was caused by a new CSV setting for reports. Once we adjusted the setting, the reports began generating again. Once these issues were resolved, the console returned to regular performance by 9:29 p.m. on October 7, 2024. No data loss occurred as a result of this issue.
  • Time: Oct. 7, 2024, 9:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 7, 2024, 6:34 p.m.
    Status: Identified
    Update: We’ve resolved the issue with download processing and identified the cause of an issue that partners are experiencing when generating reports. We’re working on implementing a fix and we'll continue to update this page when we have more information.
  • Time: Oct. 7, 2024, 4:58 p.m.
    Status: Monitoring
    Update: We’ve implemented a fix for the download processing issue and we’re monitoring the results to make sure no further issues occur.
  • Time: Oct. 7, 2024, 4:17 p.m.
    Status: Investigating
    Update: We have received reports that downloads are processing slowly. We are investigating this issue and will update this page when we have more information.

Updates:

  • Time: Oct. 15, 2024, 4:02 p.m.
    Status: Postmortem
    Update: On Tuesday, October 1, 2024, from approximately 12:00 p.m. until 10:00 p.m. \(UTC\), some users experienced issues with phishing and training campaigns not starting as expected, training modules not being marked as complete, and some reports not downloading on the US instance of their KSAT console. This incident was caused when a system update to improve user enrollments did not update our scaling system and caused our queues to become backed up. To resolve this issue, we adjusted the system settings to allow the console to scale for increased traffic. Once the settings were adjusted, KSAT was able to return to normal performance by 10:00 p.m. \(UTC\). To prevent this type of issue in the future, we updated the default settings in our code to prevent similar slowdowns. We also implemented additional monitoring for the scaling system. No data loss occurred as a result of this issue.
  • Time: Oct. 2, 2024, 3:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 1, 2024, 8:23 p.m.
    Status: Monitoring
    Update: We’ve implemented a fix for the issues and we’re monitoring the results to make sure no further issues occur.
  • Time: Oct. 1, 2024, 4:46 p.m.
    Status: Identified
    Update: We've identified the cause of the issues related to phishing campaigns, training campaigns, and training modules. We’re working on implementing a fix and we'll continue to post on our status page with any new information or updates.
  • Time: Oct. 1, 2024, 3:48 p.m.
    Status: Investigating
    Update: We have received reports that phishing and training campaigns are not starting as expected, and training modules are not being marked as complete. We are investigating this issue and will update this page when we have more information.

Updates:

  • Time: Sept. 18, 2024, 2:52 p.m.
    Status: Postmortem
    Update: On Thursday, September 12th, 2024, from approximately 8:20 a.m. to 12:48 p.m. \(UTC\), some customers on the CA and EU instances of the KSAT console experienced loading issues with training campaigns and the Learner Experience. This incident was caused by code changes during a database upgrade. The new code worked initially, but over a longer period of time, the code needed additional configurations. We implemented those additional configurations at approximately 12:48 p.m. \(UTC\), and the console returned to regular performance. To prevent this type of issue in the future, we have implemented additional monitoring for the affected code and additional testing when we update it. We also contacted the database’s third-party vendor and validated that the new configurations were accurately applied. No data loss occurred as a result of this issue.
  • Time: Sept. 12, 2024, 9:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 12, 2024, 11:31 a.m.
    Status: Monitoring
    Update: We have received reports that some customers in the EU are experiencing console loading issues and errors. We have released a fix and are monitoring the results.

Updates:

  • Time: Sept. 19, 2024, 9:03 p.m.
    Status: Postmortem
    Update: On Wednesday, September 11th, 2024, from approximately 6:58 p.m. to 9:11 p.m. \(UTC\), some customers experienced loading issues with the Learner Experience. This incident was caused by an update that removed legacy code no longer used by one service but was found to still be in use by another service. We restored the code at approximately 8:58 p.m., and the Learner Experience returned to regular performance by 9:11 p.m. To prevent this type of issue in the future, we have implemented additional testing and additional coordination across teams prior to updating. No data loss occurred as a result of this issue.
  • Time: Sept. 11, 2024, 9:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 11, 2024, 7:29 p.m.
    Status: Monitoring
    Update: We have identified an issue where some customers are experiencing loading issues in their Learner Experience and a fix has been implemented. We are now monitoring the results.

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Frequently Asked Questions - KnowBe4

Is there a KnowBe4 outage?
The current status of KnowBe4 is: Systems Active
Where can I find the official status page of KnowBe4?
The official status page for KnowBe4 is here
How can I get notified if KnowBe4 is down or experiencing an outage?
To get notified of any status changes to KnowBe4, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of KnowBe4 every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does KnowBe4 do?
KnowBe4 offers Security Awareness Training to address IT security challenges such as social engineering, spear phishing, and ransomware attacks.

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