Time: June 6, 2023, 5:39 p.m.

Status: Resolved

Update: Microsoft has confirmed that the issue with email/calendar has resolved and should not affect within Lever moving forward. More information on the incident can be found here https://admin.microsoft.com/servicestatus. We’ll continue monitoring for any residual impact in Lever, and send another update to confirm that there have been no recurrences.

Time: June 5, 2023, 4:02 p.m.

Status: Identified

Update: We have identified an issue where users may not be able to utilize email/calendar integration or see an error message with Microsoft O365. Microsoft is aware and investigating this matter, and you can see additional updates here: https://admin.microsoft.com/servicestatus. We will keep you updated as we continue monitoring this issue and await further information from Microsoft.

Time: June 2, 2023, 11:58 p.m.

Status: Resolved

Update: We've identified and resolved an issue that was impacting Lever integration requests between 5/19/23-6/2/23. During this time, enabling or disabling specific integrations in Lever's account settings was not opening a request with Lever Support as intended. If users attempted to enable or disable the following integrations during the impacted timeframe we have not yet received the request: Clara Labs, HireEZ, Rippling, Checkr, BambooHr, Hired Assessments, Interviewing.io, Codility If you have tried to enable or disable one of these integrations within the impacted timeframe, requesting the integration change using the toggle in your Lever settings will now submit a request to Lever Support as expected. We will also be following up directly with impacted accounts to ensure full resolution.

Time: May 22, 2023, 4 p.m.

Status: Resolved

Update: The issue where customers were not able to reply to support tickets has been resolved. The incident occurred approximately from 5/21/23 @ 5:30pm PT to 5/22 5am PT. There should be no further impact at this time and users will be able to reply to support tickets, but please reach out via chat to us at Support, if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

Time: May 22, 2023, 3:28 a.m.

Status: Investigating

Update: We are investigating an issue impacting Lever support, where replies to Lever support are not being delivered. We became aware of this issue at around 5:30 PM PT. Users will receive an error message when replying to Lever support showing "Address not found" and replies will not send. In the meantime, users could chat into Lever support to receive further assistance. We will provide an update as soon as we have additional information about this matter.

Time: May 19, 2023, 1:49 a.m.

Status: Resolved

Update: Zendesk has confirmed that the issue with its Talk service is resolved. More information on the incident can be found on the Zendesk status page: https://status.zendesk.com. Lever phone support is available again, but please feel free to submit a ticket to our team if you're still having issues: https://help.lever.co/hc/en-us/requests/new

Time: May 19, 2023, 12:25 a.m.

Status: Identified

Update: Zendesk just posted an update on this issue impacting phone support: "We are seeing recovery at our end with test inbound and outbound calls working and receiving positive customer reports." We are keeping an eye on this and will resolve this incident as soon as phone support is fully restored.

Time: May 18, 2023, 11:50 p.m.

Status: Identified

Update: We have identified an issue impacting phone support, caused by an incident on Zendesk's end. Zendesk is currently investigating; you can see additional updates on their status page (https://status.zendesk.com). We became aware of this issue at around 4:30 PM PT. Users will be unable to contact Lever Support by phone until this is resolved. We will keep you updated as we continue monitoring this issue and await further information from Zendesk.

Time: April 27, 2023, 4:21 p.m.

Status: Resolved

Update: The issue where email replies were not syncing back to candidates when emails were sent from [email protected] has been resolved. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

Time: April 26, 2023, 9:31 p.m.

Status: Investigating

Update: We are currently investigating an issue that is intermittently affecting the Lever Mail feature in Lever. Users will experience an issue where candidate replies that was initiated to candidates from Lever Mail ([email protected]) will not sync back to candidate profiles. Our Engineering teams are actively working to resolve this as soon as possible.