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Is there an ListenFirst outage?

ListenFirst status: Systems Active

Last checked: 7 minutes ago

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ListenFirst outages and incidents

Outage and incident data over the last 30 days for ListenFirst.

There have been 1 outages or incidents for ListenFirst in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ListenFirst

Outlogger tracks the status of these components for Xero:

Application Active
Audience Active
Authentication System Active
Data Exports Active
Data Systems & Analytics Active
Help and Training Systems Active
Listening Service Active
Platform API Active
Facebook Active
Instagram Active
Other Data Feeds Active
TikTok Active
Twitter Active
YouTube Active
Component Status
Application Active
Audience Active
Authentication System Active
Data Exports Active
Data Systems & Analytics Active
Help and Training Systems Active
Listening Service Active
Platform API Active
Active
Facebook Active
Instagram Active
Other Data Feeds Active
TikTok Active
Twitter Active
YouTube Active

Latest ListenFirst outages and incidents.

View the latest incidents for ListenFirst and check for official updates:

Updates:

  • Time: Dec. 9, 2022, 1:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 8, 2022, 10:24 p.m.
    Status: Identified
    Update: We are processing the backlog and are on track to be fully caught up by 9am ET tomorrow. We’ve confirmed there is no loss of data and are monitoring the data collection and analytics pipeline closely. This incident will remain open until data is fully available in platform.
  • Time: Dec. 8, 2022, 6:23 p.m.
    Status: Investigating
    Update: We are investigating data delays stemming from Facebook and Instagram insights collection routines. Ingestion backlogs and incomplete insight data for recent posts has been observed. We are actively working to identify root cause, and clear current backlogs. No other Social Media channels or platform features are impacted.

Updates:

  • Time: Dec. 9, 2022, 1:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 8, 2022, 10:24 p.m.
    Status: Identified
    Update: We are processing the backlog and are on track to be fully caught up by 9am ET tomorrow. We’ve confirmed there is no loss of data and are monitoring the data collection and analytics pipeline closely. This incident will remain open until data is fully available in platform.
  • Time: Dec. 8, 2022, 6:23 p.m.
    Status: Investigating
    Update: We are investigating data delays stemming from Facebook and Instagram insights collection routines. Ingestion backlogs and incomplete insight data for recent posts has been observed. We are actively working to identify root cause, and clear current backlogs. No other Social Media channels or platform features are impacted.

Updates:

  • Time: Nov. 16, 2022, 2:24 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 15, 2022, 8:25 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 15, 2022, 7 p.m.
    Status: Identified
    Update: We are continuing to work towards a resolution. As a workaround, we have confirmed that signing out and back in may return the app to a functioning state.
  • Time: Nov. 15, 2022, 5:39 p.m.
    Status: Identified
    Update: We have identified the issue and are working towards a full resolution. This is not impacting all users. The issue is stemming from a bug on the front end. As a workaround, users have reported that signing out and signing back in resolves the issue. We will continue to keep you posted.
  • Time: Nov. 15, 2022, 5:16 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing parts of the application not to load. While this is not impacting data collection, certain screens are failing to load. We will provide an update soon.

Updates:

  • Time: Nov. 16, 2022, 2:24 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 15, 2022, 8:25 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 15, 2022, 7 p.m.
    Status: Identified
    Update: We are continuing to work towards a resolution. As a workaround, we have confirmed that signing out and back in may return the app to a functioning state.
  • Time: Nov. 15, 2022, 5:39 p.m.
    Status: Identified
    Update: We have identified the issue and are working towards a full resolution. This is not impacting all users. The issue is stemming from a bug on the front end. As a workaround, users have reported that signing out and signing back in resolves the issue. We will continue to keep you posted.
  • Time: Nov. 15, 2022, 5:16 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing parts of the application not to load. While this is not impacting data collection, certain screens are failing to load. We will provide an update soon.

Updates:

  • Time: Nov. 7, 2022, 10:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 7, 2022, 3:38 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our Twitter Conversation Alert service, where some alert thresholds are not being triggered as expected. As a result email alerts are not being sent to all recipients. This is not impacting any other Listening feature, tracking capability, or data feed. The issue is isolated to the active monitoring Twitter Conversation Alert service.

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Frequently Asked Questions - ListenFirst

Is there a ListenFirst outage?
The current status of ListenFirst is: Systems Active
Where can I find the official status page of ListenFirst?
The official status page for ListenFirst is here
How can I get notified if ListenFirst is down or experiencing an outage?
To get notified of any status changes to ListenFirst, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ListenFirst every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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