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Is there an ListenFirst outage?

ListenFirst status: Systems Active

Last checked: 8 minutes ago

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ListenFirst outages and incidents

Outage and incident data over the last 30 days for ListenFirst.

There have been 1 outages or incidents for ListenFirst in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ListenFirst

Outlogger tracks the status of these components for Xero:

Application Active
Audience Active
Authentication System Active
Data Exports Active
Data Systems & Analytics Active
Help and Training Systems Active
Listening Service Active
Platform API Active
Facebook Active
Instagram Active
Other Data Feeds Active
TikTok Active
Twitter Active
YouTube Active
Component Status
Application Active
Audience Active
Authentication System Active
Data Exports Active
Data Systems & Analytics Active
Help and Training Systems Active
Listening Service Active
Platform API Active
Active
Facebook Active
Instagram Active
Other Data Feeds Active
TikTok Active
Twitter Active
YouTube Active

Latest ListenFirst outages and incidents.

View the latest incidents for ListenFirst and check for official updates:

Updates:

  • Time: Jan. 26, 2023, 8:37 p.m.
    Status: Resolved
    Update: We have validated that this issue has been resolved. All Twitter searches previously returning 0s can now be rerun and the correct mention counts will display.
  • Time: Jan. 26, 2023, 6:33 p.m.
    Status: Monitoring
    Update: Twitter informed us that a fix is now in place and we are in the process of validating.
  • Time: Jan. 26, 2023, 4:27 p.m.
    Status: Identified
    Update: Twitter continues to look for resolution on their broken search index. Twitter now updating status on their side as well: https://api.twitterstat.us/incidents/zl5svjl7kg8m
  • Time: Jan. 26, 2023, 2:40 p.m.
    Status: Investigating
    Update: The Twitter engineering team isolated the problem to a broken search index on their side. We'll keep posting updates as we receive them.
  • Time: Jan. 25, 2023, 7:59 p.m.
    Status: Investigating
    Update: We are working with Twitter to investigate why new search strings on our Listening Analysis for full day(s) between Jan 8 2021 and Jan 16 2023 are returning 0s. This is data that is accessed real-time and direct from Twitter, which is then returned directly to the screen. There will be no data loss; once Twitter resolves the issue, the same search strings can be rerun and non 0s will be returned.

Updates:

  • Time: Jan. 13, 2023, 2:01 p.m.
    Status: Resolved
    Update: Engagement Rate is now N/A for Reels with Paid Impressions only. We will provide Engagement Rate for Reels once total coverage of impressions for Reels is made available from Meta.
  • Time: Jan. 12, 2023, 4:04 p.m.
    Status: Identified
    Update: We have identified an issue in our Engagement Rate calculation that effects a small percentage of Instagram Reels content. Organic Impressions are not currently available from Meta for Instagram Reels, however, Facebook Marketing API is providing Paid Impressions data when Reels are used as the source media in an Ad. The absence of Organic Impressions, but the presence of Paid Impressions is causing the ListenFirst Engagement Rate calculation to be skewed in these cases. We are working on an improvement to our calculation to better handle the Reels with Paid activity edge case.

Updates:

  • Time: Jan. 13, 2023, 2:01 p.m.
    Status: Resolved
    Update: Engagement Rate is now N/A for Reels with Paid Impressions only. We will provide Engagement Rate for Reels once total coverage of impressions for Reels is made available from Meta.
  • Time: Jan. 12, 2023, 4:04 p.m.
    Status: Identified
    Update: We have identified an issue in our Engagement Rate calculation that effects a small percentage of Instagram Reels content. Organic Impressions are not currently available from Meta for Instagram Reels, however, Facebook Marketing API is providing Paid Impressions data when Reels are used as the source media in an Ad. The absence of Organic Impressions, but the presence of Paid Impressions is causing the ListenFirst Engagement Rate calculation to be skewed in these cases. We are working on an improvement to our calculation to better handle the Reels with Paid activity edge case.

Updates:

  • Time: Jan. 4, 2023, 7:23 p.m.
    Status: Resolved
    Update: This incident is resolved. TikTok data collection is fully operational. Posts have been backfilled and metric collection has resumed and is up-to-date. There will remain a gap in TikTok public data time series metrics on the impacted days (12/30/2022 - 1/3/2023), as there is no method for retrieving historical data for TikTok metrics.
  • Time: Jan. 3, 2023, 6:04 p.m.
    Status: Monitoring
    Update: Public metric and content TikTok data collection was impaired from 12/30/2022 to 1/2/2023. Collection has been fully restored and we are in the process of ingesting missing content and updated metrics. TikTok content published on this date range, and updated metrics will begin to surface in the platform over the next 24 hours. Data will be caught up by 1/4/2023 9:00am.
  • Time: Jan. 3, 2023, 3:28 p.m.
    Status: Investigating
    Update: We are investigating an issue with our TikTok data collection system. Posts and updated metrics from last few days are not currently surfacing in the ListenFirst platform.

Updates:

  • Time: Jan. 4, 2023, 7:23 p.m.
    Status: Resolved
    Update: This incident is resolved. TikTok data collection is fully operational. Posts have been backfilled and metric collection has resumed and is up-to-date. There will remain a gap in TikTok public data time series metrics on the impacted days (12/30/2022 - 1/3/2023), as there is no method for retrieving historical data for TikTok metrics.
  • Time: Jan. 3, 2023, 6:04 p.m.
    Status: Monitoring
    Update: Public metric and content TikTok data collection was impaired from 12/30/2022 to 1/2/2023. Collection has been fully restored and we are in the process of ingesting missing content and updated metrics. TikTok content published on this date range, and updated metrics will begin to surface in the platform over the next 24 hours. Data will be caught up by 1/4/2023 9:00am.
  • Time: Jan. 3, 2023, 3:28 p.m.
    Status: Investigating
    Update: We are investigating an issue with our TikTok data collection system. Posts and updated metrics from last few days are not currently surfacing in the ListenFirst platform.

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Frequently Asked Questions - ListenFirst

Is there a ListenFirst outage?
The current status of ListenFirst is: Systems Active
Where can I find the official status page of ListenFirst?
The official status page for ListenFirst is here
How can I get notified if ListenFirst is down or experiencing an outage?
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