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Is there an Mention Me Ltd outage?

Mention Me Ltd status: Systems Active

Last checked: 3 months ago

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Mention Me Ltd outages and incidents

Outage and incident data over the last 30 days for Mention Me Ltd.

There have been 0 outages or incidents for Mention Me Ltd in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Mention Me Ltd

Outlogger tracks the status of these components for Xero:

Client Portal Active
Consumer Journey Active
Integrations Active
Merchant API Active
SFTP Active
Component Status
Client Portal Active
Consumer Journey Active
Integrations Active
Merchant API Active
SFTP Active

Latest Mention Me Ltd outages and incidents.

View the latest incidents for Mention Me Ltd and check for official updates:

Updates:

  • Time: May 28, 2024, 12:30 p.m.
    Status: Resolved
    Update: We are confident that the issue has now been resolved. We'll continue to investigate the root cause, but can report that all impacted areas are now working as normal.
  • Time: May 28, 2024, 12:30 p.m.
    Status: Resolved
    Update: We are confident that the issue has now been resolved. We'll continue to investigate the root cause, but can report that all impacted areas are now working as normal.
  • Time: May 28, 2024, 12:07 p.m.
    Status: Monitoring
    Update: We have identified the issue and taken steps to mitigate. We are expecting full service to resume in the next few minutes. We will provide a further update by 13:20 BST
  • Time: May 28, 2024, 12:07 p.m.
    Status: Monitoring
    Update: We have identified the issue and taken steps to mitigate. We are expecting full service to resume in the next few minutes. We will provide a further update by 13:20 BST
  • Time: May 28, 2024, 11:57 a.m.
    Status: Investigating
    Update: We’ve become aware that our platform has been unavailable since approximately 12:43 BST. We’re investigating this issue and will provide an update by 13:15 BST.

Updates:

  • Time: May 22, 2024, 11:37 a.m.
    Status: Resolved
    Update: Our third party provider has resolved their issue and we have now processed the backlog. All integrations are now working as normal. Thank you for your patience as we've worked through this.
  • Time: May 22, 2024, 10:50 a.m.
    Status: Monitoring
    Update: Our third party supplier has successfully applied a fix. We are seeing the delay to processing times starting to reduce as the backlog is worked through. We are expecting the backlog to processing to be resolved to normal by no later than 2pm BST. We will provide an update at 14:00pm on 22nd May 2024 BST (or sooner, as applicable) to confirm.
  • Time: May 22, 2024, 9:30 a.m.
    Status: Identified
    Update: We are continuing to liaise with a third-party supplier and will provide an update by no later than 13:00pm on 22nd May 2024 (BST).
  • Time: May 22, 2024, 8:40 a.m.
    Status: Identified
    Update: We have identified a delay to all Mention Me webhooks. These impact our integrations with Emarsys, Salesforce, Klaviyo, Bloomreach, Ometria, Attentive and client specific webhooks. The current delay is around 70 minutes, although this is currently increasing. For the avoidance of doubt, we can confirm that there is no loss of data via webhooks, simply a delay in the processing of them. The issue was first identified at 9:10am (BST) on 22nd May 2024. We’ve identified the cause is a third-party supplier who we are liaising with and will provide an update by no later than 10:30am on 22nd May 2024 (BST).

Updates:

  • Time: May 22, 2024, 11:37 a.m.
    Status: Resolved
    Update: Our third party provider has resolved their issue and we have now processed the backlog. All integrations are now working as normal. Thank you for your patience as we've worked through this.
  • Time: May 22, 2024, 10:50 a.m.
    Status: Monitoring
    Update: Our third party supplier has successfully applied a fix. We are seeing the delay to processing times starting to reduce as the backlog is worked through. We are expecting the backlog to processing to be resolved to normal by no later than 2pm BST. We will provide an update at 14:00pm on 22nd May 2024 BST (or sooner, as applicable) to confirm.
  • Time: May 22, 2024, 9:30 a.m.
    Status: Identified
    Update: We are continuing to liaise with a third-party supplier and will provide an update by no later than 13:00pm on 22nd May 2024 (BST).
  • Time: May 22, 2024, 8:40 a.m.
    Status: Identified
    Update: We have identified a delay to all Mention Me webhooks. These impact our integrations with Emarsys, Salesforce, Klaviyo, Bloomreach, Ometria, Attentive and client specific webhooks. The current delay is around 70 minutes, although this is currently increasing. For the avoidance of doubt, we can confirm that there is no loss of data via webhooks, simply a delay in the processing of them. The issue was first identified at 9:10am (BST) on 22nd May 2024. We’ve identified the cause is a third-party supplier who we are liaising with and will provide an update by no later than 10:30am on 22nd May 2024 (BST).

Updates:

  • Time: March 7, 2024, 7:28 p.m.
    Status: Resolved
    Update: We are now confident the issue has been resolved. If you notice anything which you think is untoward please contact [email protected].
  • Time: March 7, 2024, 7:04 p.m.
    Status: Monitoring
    Update: We've identified an issue with the Consumer Journey and have reversed an earlier change. We believe this has fixed the issue and we continue to monitor for any further issues. We will provide another update by 20:00 GMT.
  • Time: March 7, 2024, 6:43 p.m.
    Status: Investigating
    Update: We're investigating reports of problems with the Consumer Journey for end users of Mention Me. We will have an update available shortly.

Updates:

  • Time: March 7, 2024, 7:28 p.m.
    Status: Resolved
    Update: We are now confident the issue has been resolved. If you notice anything which you think is untoward please contact [email protected].
  • Time: March 7, 2024, 7:04 p.m.
    Status: Monitoring
    Update: We've identified an issue with the Consumer Journey and have reversed an earlier change. We believe this has fixed the issue and we continue to monitor for any further issues. We will provide another update by 20:00 GMT.
  • Time: March 7, 2024, 6:43 p.m.
    Status: Investigating
    Update: We're investigating reports of problems with the Consumer Journey for end users of Mention Me. We will have an update available shortly.

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Frequently Asked Questions - Mention Me Ltd

Is there a Mention Me Ltd outage?
The current status of Mention Me Ltd is: Systems Active
Where can I find the official status page of Mention Me Ltd?
The official status page for Mention Me Ltd is here
How can I get notified if Mention Me Ltd is down or experiencing an outage?
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