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Is there an Mention Me Ltd outage?

Mention Me Ltd status: Systems Active

Last checked: 3 months ago

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Mention Me Ltd outages and incidents

Outage and incident data over the last 30 days for Mention Me Ltd.

There have been 0 outages or incidents for Mention Me Ltd in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Mention Me Ltd

Outlogger tracks the status of these components for Xero:

Client Portal Active
Consumer Journey Active
Integrations Active
Merchant API Active
SFTP Active
Component Status
Client Portal Active
Consumer Journey Active
Integrations Active
Merchant API Active
SFTP Active

Latest Mention Me Ltd outages and incidents.

View the latest incidents for Mention Me Ltd and check for official updates:

Updates:

  • Time: Jan. 19, 2024, 11:18 a.m.
    Status: Resolved
    Update: We are confident we have now resolved this issue. If you have any further issues please email [email protected]
  • Time: Jan. 19, 2024, 11:18 a.m.
    Status: Resolved
    Update: We are confident we have now resolved this issue. If you have any further issues please email [email protected]
  • Time: Jan. 19, 2024, 11:17 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 19, 2024, 11:17 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 19, 2024, 11:08 a.m.
    Status: Monitoring
    Update: We can confirm the issue arose from a change that was deployed this morning. We have now reversed that change and we are monitoring to confirm the issue has been resolved.
  • Time: Jan. 19, 2024, 11:08 a.m.
    Status: Monitoring
    Update: We can confirm the issue arose from a change that was deployed this morning. We have now reversed that change and we are monitoring to confirm the issue has been resolved.
  • Time: Jan. 19, 2024, 10:56 a.m.
    Status: Identified
    Update: We're aware of an issue fulfilling vouchers and this may also result in some parts of the platform performing slower than normal. We believe we have identified the issue and we are working on deploying a fix. Next update will be provided by 11:30 GMT.
  • Time: Jan. 19, 2024, 10:56 a.m.
    Status: Identified
    Update: We're aware of an issue fulfilling vouchers and this may also result in some parts of the platform performing slower than normal. We believe we have identified the issue and we are working on deploying a fix. Next update will be provided by 11:30 GMT.

Updates:

  • Time: Nov. 17, 2023, 9:59 a.m.
    Status: Resolved
    Update: We can confirm SMS messages for 2FA are now being delivered as expected. We apologise for any interruption caused during this period. We will be conducting a review to ensure similar issues do not occur again.
  • Time: Nov. 17, 2023, 8:12 a.m.
    Status: Monitoring
    Update: Our third party provider has resolved the issue and as of 8:05 GMT we have been able to send SMS messages for authentication again. We will monitor activity over the next few hours and roll back any workarounds for affected customers.
  • Time: Nov. 16, 2023, 2:06 p.m.
    Status: Identified
    Update: We're working with a 3rd party provider to mitigate this issue. They are aware of the problem but have as yet been unable to resolve it. We still have a workaround available and are proactively reaching out to clients affected where possible. If you continue to be affected, please reach out to our team at [email protected].
  • Time: Nov. 16, 2023, 11:26 a.m.
    Status: Identified
    Update: The issue has been identified and we are hopeful the issue will be resolved shortly. We have a workaround in place. If you continue to be affected, please reach out to our team at [email protected]
  • Time: Nov. 16, 2023, 11:20 a.m.
    Status: Identified
    Update: We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. The issue has been identified and we are hopeful the issue will be resolved shortly. We have a workaround in place. If you continue to be affected, please reach out to our team at [email protected]
  • Time: Nov. 16, 2023, 10:54 a.m.
    Status: Identified
    Update: We’re aware that some users are unable to access the Mention Me client portal as they are not receiving SMS 2FA codes. The issue was first identified at 10:45 GMT. We’re investigating this issue and will provide an update by 11:15 GMT. Users who do not require a 2FA code from an SMS message can login successfully.

Updates:

  • Time: Nov. 17, 2023, 9:59 a.m.
    Status: Resolved
    Update: We can confirm SMS messages for 2FA are now being delivered as expected. We apologise for any interruption caused during this period. We will be conducting a review to ensure similar issues do not occur again.
  • Time: Nov. 17, 2023, 8:12 a.m.
    Status: Monitoring
    Update: Our third party provider has resolved the issue and as of 8:05 GMT we have been able to send SMS messages for authentication again. We will monitor activity over the next few hours and roll back any workarounds for affected customers.
  • Time: Nov. 16, 2023, 2:06 p.m.
    Status: Identified
    Update: We're working with a 3rd party provider to mitigate this issue. They are aware of the problem but have as yet been unable to resolve it. We still have a workaround available and are proactively reaching out to clients affected where possible. If you continue to be affected, please reach out to our team at [email protected].
  • Time: Nov. 16, 2023, 11:26 a.m.
    Status: Identified
    Update: The issue has been identified and we are hopeful the issue will be resolved shortly. We have a workaround in place. If you continue to be affected, please reach out to our team at [email protected]
  • Time: Nov. 16, 2023, 11:20 a.m.
    Status: Identified
    Update: We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon. The issue has been identified and we are hopeful the issue will be resolved shortly. We have a workaround in place. If you continue to be affected, please reach out to our team at [email protected]
  • Time: Nov. 16, 2023, 10:54 a.m.
    Status: Identified
    Update: We’re aware that some users are unable to access the Mention Me client portal as they are not receiving SMS 2FA codes. The issue was first identified at 10:45 GMT. We’re investigating this issue and will provide an update by 11:15 GMT. Users who do not require a 2FA code from an SMS message can login successfully.

Updates:

  • Time: Oct. 25, 2023, 4:44 p.m.
    Status: Resolved
    Update: Thank you for your patience as our partner investigated this incident. Tray.io have confirmed the resolution on their status page and we are now seeing all systems fully functional, and integrations are able to be created and edited as usual again Apologies for any inconvenience.
  • Time: Oct. 25, 2023, 3:04 p.m.
    Status: Monitoring
    Update: Our integrations provider, tray.io, has an incident which is preventing creation and editing of integrations. There is no impact on existing integrations nor the data being provided to them. The issue was first identified at 12:15. Tray.io are fixing the issue, you can monitor their status page directly here: https://status.tray.io/ We will provide an update once we hear further.

Updates:

  • Time: Oct. 25, 2023, 4:44 p.m.
    Status: Resolved
    Update: Thank you for your patience as our partner investigated this incident. Tray.io have confirmed the resolution on their status page and we are now seeing all systems fully functional, and integrations are able to be created and edited as usual again Apologies for any inconvenience.
  • Time: Oct. 25, 2023, 3:04 p.m.
    Status: Monitoring
    Update: Our integrations provider, tray.io, has an incident which is preventing creation and editing of integrations. There is no impact on existing integrations nor the data being provided to them. The issue was first identified at 12:15. Tray.io are fixing the issue, you can monitor their status page directly here: https://status.tray.io/ We will provide an update once we hear further.

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Frequently Asked Questions - Mention Me Ltd

Is there a Mention Me Ltd outage?
The current status of Mention Me Ltd is: Systems Active
Where can I find the official status page of Mention Me Ltd?
The official status page for Mention Me Ltd is here
How can I get notified if Mention Me Ltd is down or experiencing an outage?
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