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Is there an Mention Me Ltd outage?

Mention Me Ltd status: Systems Active

Last checked: 3 months, 1 week ago

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Mention Me Ltd outages and incidents

Outage and incident data over the last 30 days for Mention Me Ltd.

There have been 0 outages or incidents for Mention Me Ltd in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Mention Me Ltd

Outlogger tracks the status of these components for Xero:

Client Portal Active
Consumer Journey Active
Integrations Active
Merchant API Active
SFTP Active
Component Status
Client Portal Active
Consumer Journey Active
Integrations Active
Merchant API Active
SFTP Active

Latest Mention Me Ltd outages and incidents.

View the latest incidents for Mention Me Ltd and check for official updates:

Updates:

  • Time: Oct. 5, 2023, 3:09 p.m.
    Status: Resolved
    Update: The issues identified with the Consumer Journey have now been resolved. All systems are operating normally. There may remain a slight delay in the processing of data, but this will clear shortly.
  • Time: Oct. 5, 2023, 3 p.m.
    Status: Monitoring
    Update: We've deployed a fix to the platform which should have resolved the issue - we will continue to monitor this to make sure everything is ok. We're now starting the processing of data in the background which was paused when the issue first started. We'll provide a further update by 16:30 BST.
  • Time: Oct. 5, 2023, 2:57 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 5, 2023, 2:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 5, 2023, 2:54 p.m.
    Status: Investigating
    Update: We’re aware that the consumer journey is currently experience issues. The issue was first identified at 15:43 BST. We’re investigating this issue and will provide an update by 16:13 BST.

Updates:

  • Time: Oct. 5, 2023, 3:09 p.m.
    Status: Resolved
    Update: The issues identified with the Consumer Journey have now been resolved. All systems are operating normally. There may remain a slight delay in the processing of data, but this will clear shortly.
  • Time: Oct. 5, 2023, 3 p.m.
    Status: Monitoring
    Update: We've deployed a fix to the platform which should have resolved the issue - we will continue to monitor this to make sure everything is ok. We're now starting the processing of data in the background which was paused when the issue first started. We'll provide a further update by 16:30 BST.
  • Time: Oct. 5, 2023, 2:57 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 5, 2023, 2:54 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 5, 2023, 2:54 p.m.
    Status: Investigating
    Update: We’re aware that the consumer journey is currently experience issues. The issue was first identified at 15:43 BST. We’re investigating this issue and will provide an update by 16:13 BST.

Updates:

  • Time: Aug. 1, 2023, 11:37 a.m.
    Status: Resolved
    Update: The issue with the broken pages has been resolved. All systems are back to normal. We apologise for any inconvenience caused.
  • Time: Aug. 1, 2023, 11:22 a.m.
    Status: Identified
    Update: We've identified a problem which has caused the new Customer Service homepage and some parts of the Overview homepage to break. Approvals and recent customer activity are currently unavailable for the new customer service section, and some metrics are broken on the Overview. Opting out of the beta customer service section and switching to the old pages will allow you to continue to see activity and approvals. We have identified the cause and a fix is rolling out now. We expect resolution in approximately 15 minutes.

Updates:

  • Time: Aug. 1, 2023, 11:37 a.m.
    Status: Resolved
    Update: The issue with the broken pages has been resolved. All systems are back to normal. We apologise for any inconvenience caused.
  • Time: Aug. 1, 2023, 11:22 a.m.
    Status: Identified
    Update: We've identified a problem which has caused the new Customer Service homepage and some parts of the Overview homepage to break. Approvals and recent customer activity are currently unavailable for the new customer service section, and some metrics are broken on the Overview. Opting out of the beta customer service section and switching to the old pages will allow you to continue to see activity and approvals. We have identified the cause and a fix is rolling out now. We expect resolution in approximately 15 minutes.

Updates:

  • Time: June 12, 2023, 7:54 p.m.
    Status: Resolved
    Update: Reporting has now caught up and this incident is resolved.
  • Time: June 12, 2023, 5:34 p.m.
    Status: Monitoring
    Update: The majority of reporting has completed - we expect the final ~10% to complete within an hour. We will provide another update in 1-2 hours time.
  • Time: June 12, 2023, 3:27 p.m.
    Status: Monitoring
    Update: The backlog continues to be processed. We expect around 6-7pm the majority of reporting will be completed.
  • Time: June 12, 2023, 12:47 p.m.
    Status: Monitoring
    Update: Reporting continues to process. The backlog is being worked through successfully, but it is running slower than expected. To be cautious, we're pushing our estimate of completion back to nearer ~6pm. We'll provide another update in a couple of hours.
  • Time: June 12, 2023, 9:09 a.m.
    Status: Monitoring
    Update: We continue to process the backlog of reports. We expect resolution around ~4pm and will provide updates over the coming hours.
  • Time: June 12, 2023, 8:09 a.m.
    Status: Identified
    Update: There has been a delay in report processing overnight. We expect a significant delay in report processing - most reports should complete within the next ~6 hours. No data has been lost and normal service will resume from approximately 4pm UK time. We will provide updates on report processing throughout the day as the backlog is cleared.

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Frequently Asked Questions - Mention Me Ltd

Is there a Mention Me Ltd outage?
The current status of Mention Me Ltd is: Systems Active
Where can I find the official status page of Mention Me Ltd?
The official status page for Mention Me Ltd is here
How can I get notified if Mention Me Ltd is down or experiencing an outage?
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