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Is there an MyCase - Public outage?

MyCase - Public status: Systems Active

Last checked: 5 minutes ago

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MyCase - Public outages and incidents

Outage and incident data over the last 30 days for MyCase - Public.

There have been 1 outages or incidents for MyCase - Public in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MyCase - Public

Outlogger tracks the status of these components for Xero:

Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active
Component Status
Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active

Latest MyCase - Public outages and incidents.

View the latest incidents for MyCase - Public and check for official updates:

Updates:

  • Time: Sept. 13, 2019, 9:14 p.m.
    Status: Resolved
    Update: The Client Portal is now functioning normally. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.
  • Time: Sept. 13, 2019, 8:54 p.m.
    Status: Investigating
    Update: Some users may not be able to log into the client portal. We are investigating this issue and working to return functionality as soon as possible. We will update this status as more information becomes available

Updates:

  • Time: Aug. 31, 2019, 8:45 p.m.
    Status: Resolved
    Update: Amazon has reported as of 1:30 PDT that the issue causing latency has been fully resolved.
  • Time: Aug. 31, 2019, 8:45 p.m.
    Status: Resolved
    Update: Amazon has reported as of 1:30 PDT that the issue causing latency has been fully resolved.
  • Time: Aug. 31, 2019, 5:52 p.m.
    Status: Monitoring
    Update: Most current information from Amazon: 10:47 AM PDT We want to give you more information on progress at this point, and what we know about the event. At 4:33 AM PDT one of 10 datacenters in one of the 6 Availability Zones in the US-EAST-1 Region saw a failure of utility power. Backup generators came online immediately, but for reasons we are still investigating, began quickly failing at around 6:00 AM PDT. This resulted in 7.5% of all instances in that Availability Zone failing by 6:10 AM PDT. Over the last few hours we have recovered most instances but still have 1.5% of the instances in that Availability Zone remaining to be recovered. Similar impact existed to EBS and we continue to recover volumes within EBS. New instance launches in this zone continue to work without issue. Will continue to monitor and will update this page when Amazon is fully recovered.
  • Time: Aug. 31, 2019, 5:52 p.m.
    Status: Monitoring
    Update: Most current information from Amazon: 10:47 AM PDT We want to give you more information on progress at this point, and what we know about the event. At 4:33 AM PDT one of 10 datacenters in one of the 6 Availability Zones in the US-EAST-1 Region saw a failure of utility power. Backup generators came online immediately, but for reasons we are still investigating, began quickly failing at around 6:00 AM PDT. This resulted in 7.5% of all instances in that Availability Zone failing by 6:10 AM PDT. Over the last few hours we have recovered most instances but still have 1.5% of the instances in that Availability Zone remaining to be recovered. Similar impact existed to EBS and we continue to recover volumes within EBS. New instance launches in this zone continue to work without issue. Will continue to monitor and will update this page when Amazon is fully recovered.
  • Time: Aug. 31, 2019, 3:18 p.m.
    Status: Monitoring
    Update: The MyCase service experienced some intermittent latency due to a reported issue with Amazon EC2 in the US-East 1 region. Will will continue to monitor and will update this page when Amazon reports full recovery. From Amazon's status page (https://status.aws.amazon.com/): 6:22 AM PDT We are investigating connectivity issues affecting some instances in a single Availability Zone in the US-EAST-1 Region. 6:54 AM PDT We can confirm that some instances are impaired and some EBS volumes are experiencing degraded performance within a single Availability Zone in the US-EAST-1 Region. Some EC2 APIs are also experiencing increased error rates and latencies. We are working to resolve the issue. 7:37 AM PDT We can confirm that some instances are impaired and some EBS volumes are experiencing degraded performance within a single Availability Zone in the US-EAST-1 Region. We are investigating increased error rates for new launches within the same Availability Zone. We are working to resolve the issue. 8:06 AM PDT We are starting to see recovery for instance impairments and degraded EBS volume performance within a single Availability Zone in the US-EAST-1 Region. We are also starting to see recovery of EC2 APIs. We continue to work towards recovery for all affected EC2 instances and EBS volumes.
  • Time: Aug. 31, 2019, 3:18 p.m.
    Status: Monitoring
    Update: The MyCase service experienced some intermittent latency due to a reported issue with Amazon EC2 in the US-East 1 region. Will will continue to monitor and will update this page when Amazon reports full recovery. From Amazon's status page (https://status.aws.amazon.com/): 6:22 AM PDT We are investigating connectivity issues affecting some instances in a single Availability Zone in the US-EAST-1 Region. 6:54 AM PDT We can confirm that some instances are impaired and some EBS volumes are experiencing degraded performance within a single Availability Zone in the US-EAST-1 Region. Some EC2 APIs are also experiencing increased error rates and latencies. We are working to resolve the issue. 7:37 AM PDT We can confirm that some instances are impaired and some EBS volumes are experiencing degraded performance within a single Availability Zone in the US-EAST-1 Region. We are investigating increased error rates for new launches within the same Availability Zone. We are working to resolve the issue. 8:06 AM PDT We are starting to see recovery for instance impairments and degraded EBS volume performance within a single Availability Zone in the US-EAST-1 Region. We are also starting to see recovery of EC2 APIs. We continue to work towards recovery for all affected EC2 instances and EBS volumes.
  • Time: Aug. 31, 2019, 2:38 p.m.
    Status: Investigating
    Update: MyCase is currently experiencing degraded performance of certain features within the system resulting in slowness. Our Development Team is aware of this issue and working as quickly as possible to resolve it. Please check back on this page, or subscribe to updates, and we will provide an update shortly.
  • Time: Aug. 31, 2019, 2:38 p.m.
    Status: Investigating
    Update: MyCase is currently experiencing degraded performance of certain features within the system resulting in slowness. Our Development Team is aware of this issue and working as quickly as possible to resolve it. Please check back on this page, or subscribe to updates, and we will provide an update shortly.

Updates:

  • Time: July 4, 2019, 2:20 a.m.
    Status: Resolved
    Update: Our Development Team has resolved the issue. Thank you for your patience while this was being fixed.
  • Time: July 4, 2019, 1:06 a.m.
    Status: Identified
    Update: Our Development Team is continuing to work to resolve this issue. We will update this status as more information becomes available.
  • Time: July 4, 2019, 12:03 a.m.
    Status: Identified
    Update: Some users are currently not able to delete or edit certain records within MyCase. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.

Updates:

  • Time: July 4, 2019, 2:20 a.m.
    Status: Resolved
    Update: Our Development Team has resolved the issue. Thank you for your patience while this was being fixed.
  • Time: July 4, 2019, 1:06 a.m.
    Status: Identified
    Update: Our Development Team is continuing to work to resolve this issue. We will update this status as more information becomes available.
  • Time: July 4, 2019, 12:03 a.m.
    Status: Identified
    Update: Some users are currently not able to delete or edit certain records within MyCase. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.

Updates:

  • Time: May 6, 2019, 5:06 p.m.
    Status: Resolved
    Update: The search feature in MyCase has been restored. Our Development Team will continue to monitor this situation. Thank you for your patience while the search feature was temporarily down.
  • Time: May 6, 2019, 4:38 p.m.
    Status: Investigating
    Update: Users are currently not able to use our search feature in MyCase. We are investigating this issue and working to return functionality as soon as possible. We will update this status as more information becomes available

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Frequently Asked Questions - MyCase - Public

Is there a MyCase - Public outage?
The current status of MyCase - Public is: Systems Active
Where can I find the official status page of MyCase - Public?
The official status page for MyCase - Public is here
How can I get notified if MyCase - Public is down or experiencing an outage?
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