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Is there an MyCase - Public outage?

MyCase - Public status: Systems Active

Last checked: 2 minutes ago

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MyCase - Public outages and incidents

Outage and incident data over the last 30 days for MyCase - Public.

There have been 1 outages or incidents for MyCase - Public in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MyCase - Public

Outlogger tracks the status of these components for Xero:

Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active
Component Status
Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active

Latest MyCase - Public outages and incidents.

View the latest incidents for MyCase - Public and check for official updates:

Updates:

  • Time: March 13, 2019, 5:59 p.m.
    Status: Resolved
    Update: Our Development Team has resolved the issue. Thank you for your patience while this was being fixed.
  • Time: March 13, 2019, 5:15 p.m.
    Status: Identified
    Update: Our Development Team is continuing to work to resolve the issue as quickly as possible. Thank you for your patience, we will continue to post updates to this page.
  • Time: March 13, 2019, 4:32 p.m.
    Status: Identified
    Update: We’ve identified an issue affecting our eCheck payment system. Clients are currently not able to select the eCheck payment option on the payment screen. Our Development Team is aware of the issue and working as quickly as possible to get this resolved.

Updates:

  • Time: March 13, 2019, 5:59 p.m.
    Status: Resolved
    Update: Our Development Team has resolved the issue. Thank you for your patience while this was being fixed.
  • Time: March 13, 2019, 5:15 p.m.
    Status: Identified
    Update: Our Development Team is continuing to work to resolve the issue as quickly as possible. Thank you for your patience, we will continue to post updates to this page.
  • Time: March 13, 2019, 4:32 p.m.
    Status: Identified
    Update: We’ve identified an issue affecting our eCheck payment system. Clients are currently not able to select the eCheck payment option on the payment screen. Our Development Team is aware of the issue and working as quickly as possible to get this resolved.

Updates:

  • Time: March 6, 2019, 7:19 p.m.
    Status: Resolved
    Update: Our credit card processor has let us know that they have resolved the issue. Thank you for your patience while this was being fixed.
  • Time: March 6, 2019, 6:49 p.m.
    Status: Identified
    Update: Our credit card processor has let us know that they have identified the issue and are working to resolve it. Thank you for your patience, we will continue to post updates to this page.
  • Time: March 6, 2019, 6:04 p.m.
    Status: Investigating
    Update: We are currently seeing a number of credit card transaction failures. Please try your payment again or wait until later today to make the payment. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.

Updates:

  • Time: March 6, 2019, 7:19 p.m.
    Status: Resolved
    Update: Our credit card processor has let us know that they have resolved the issue. Thank you for your patience while this was being fixed.
  • Time: March 6, 2019, 6:49 p.m.
    Status: Identified
    Update: Our credit card processor has let us know that they have identified the issue and are working to resolve it. Thank you for your patience, we will continue to post updates to this page.
  • Time: March 6, 2019, 6:04 p.m.
    Status: Investigating
    Update: We are currently seeing a number of credit card transaction failures. Please try your payment again or wait until later today to make the payment. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.

Updates:

  • Time: Feb. 14, 2019, 9:17 p.m.
    Status: Resolved
    Update: MyCase was experiencing intermittent connectivity issues starting at 9:30am PST. The issue has been resolved and we will continue to monitor to ensure that all customers have full access. We are sorry for any disruptions this caused you and take these issues very seriously.
  • Time: Feb. 14, 2019, 9:17 p.m.
    Status: Resolved
    Update: MyCase was experiencing intermittent connectivity issues starting at 9:30am PST. The issue has been resolved and we will continue to monitor to ensure that all customers have full access. We are sorry for any disruptions this caused you and take these issues very seriously.
  • Time: Feb. 14, 2019, 7:52 p.m.
    Status: Monitoring
    Update: Full access to MyCase has been restored. Our teams will continue to monitor.
  • Time: Feb. 14, 2019, 7:52 p.m.
    Status: Monitoring
    Update: Full access to MyCase has been restored. Our teams will continue to monitor.
  • Time: Feb. 14, 2019, 7:20 p.m.
    Status: Investigating
    Update: MyCase remains intermittently available as our developers continue working to resolve the issue as quickly as possible. Please check back on this page for updates.
  • Time: Feb. 14, 2019, 6:52 p.m.
    Status: Investigating
    Update: Access to the MyCase system may be periodically disrupted. Our development team is actively working to resolve the issue as quickly as possible.
  • Time: Feb. 14, 2019, 6:52 p.m.
    Status: Investigating
    Update: Access to the MyCase system may be periodically disrupted. Our development team is actively working to resolve the issue as quickly as possible.
  • Time: Feb. 14, 2019, 6:21 p.m.
    Status: Investigating
    Update: Our Development Team is continuing to research what the underlying cause is of the intermittent connectivity issues. Please check back on this page, or subscribe to updates, and we will provide an update shortly.
  • Time: Feb. 14, 2019, 6:21 p.m.
    Status: Investigating
    Update: Our Development Team is continuing to research what the underlying cause is of the intermittent connectivity issues. Please check back on this page, or subscribe to updates, and we will provide an update shortly.
  • Time: Feb. 14, 2019, 5:48 p.m.
    Status: Investigating
    Update: MyCase is currently experiencing some intermittent connection issues, and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.
  • Time: Feb. 14, 2019, 5:48 p.m.
    Status: Investigating
    Update: MyCase is currently experiencing some intermittent connection issues, and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page, or subscribe to updates, and we will provide an update shortly.

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Frequently Asked Questions - MyCase - Public

Is there a MyCase - Public outage?
The current status of MyCase - Public is: Systems Active
Where can I find the official status page of MyCase - Public?
The official status page for MyCase - Public is here
How can I get notified if MyCase - Public is down or experiencing an outage?
To get notified of any status changes to MyCase - Public, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of MyCase - Public every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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