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Is there an MyCase - Public outage?

MyCase - Public status: Systems Active

Last checked: 4 minutes ago

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MyCase - Public outages and incidents

Outage and incident data over the last 30 days for MyCase - Public.

There have been 1 outages or incidents for MyCase - Public in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MyCase - Public

Outlogger tracks the status of these components for Xero:

Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active
Component Status
Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active

Latest MyCase - Public outages and incidents.

View the latest incidents for MyCase - Public and check for official updates:

Updates:

  • Time: April 17, 2024, 12:33 p.m.
    Status: Resolved
    Update: This incident has been resolved and document functionality is back to normal for documents uploaded before or after the incident period. Documents uploaded during the service outage period may not load properly and need to be re-uploaded.
  • Time: April 16, 2024, 10:46 p.m.
    Status: Identified
    Update: We are continuing to implement the fix for this issue.
  • Time: April 16, 2024, 4:53 p.m.
    Status: Identified
    Update: The database update is 70% complete but based on current progress it is now estimated to finish later this evening. Our goal is to have normal functionality again by tomorrow morning. We thank you for your patience and will continue to provide updates as new information is available.
  • Time: April 16, 2024, 3:31 p.m.
    Status: Identified
    Update: We are continuing to implement the fix for this issue.
  • Time: April 16, 2024, 4:42 a.m.
    Status: Identified
    Update: The update is ongoing and based on the current rate of progress we estimate it will be completed by early Tuesday afternoon.
  • Time: April 15, 2024, 9:30 p.m.
    Status: Identified
    Update: The update is in progress and will continue overnight to fix this issue
  • Time: April 15, 2024, 8:16 p.m.
    Status: Identified
    Update: The identified solution will require an overnight database update so we expect to have this issue fully resolved by tomorrow morning. We apologize for the inconvenience this may cause today and thank you for your patience as we work through this.
  • Time: April 15, 2024, 7:25 p.m.
    Status: Identified
    Update: New documents are failing to upload. Existing documents are still being returned as expected. We have identified the issue and are working on a fix to the database to resolve it as soon as possible.

Updates:

  • Time: April 17, 2024, 12:33 p.m.
    Status: Resolved
    Update: This incident has been resolved and document functionality is back to normal for documents uploaded before or after the incident period. Documents uploaded during the service outage period may not load properly and need to be re-uploaded.
  • Time: April 16, 2024, 10:46 p.m.
    Status: Identified
    Update: We are continuing to implement the fix for this issue.
  • Time: April 16, 2024, 4:53 p.m.
    Status: Identified
    Update: The database update is 70% complete but based on current progress it is now estimated to finish later this evening. Our goal is to have normal functionality again by tomorrow morning. We thank you for your patience and will continue to provide updates as new information is available.
  • Time: April 16, 2024, 3:31 p.m.
    Status: Identified
    Update: We are continuing to implement the fix for this issue.
  • Time: April 16, 2024, 4:42 a.m.
    Status: Identified
    Update: The update is ongoing and based on the current rate of progress we estimate it will be completed by early Tuesday afternoon.
  • Time: April 15, 2024, 9:30 p.m.
    Status: Identified
    Update: The update is in progress and will continue overnight to fix this issue
  • Time: April 15, 2024, 8:16 p.m.
    Status: Identified
    Update: The identified solution will require an overnight database update so we expect to have this issue fully resolved by tomorrow morning. We apologize for the inconvenience this may cause today and thank you for your patience as we work through this.
  • Time: April 15, 2024, 7:25 p.m.
    Status: Identified
    Update: New documents are failing to upload. Existing documents are still being returned as expected. We have identified the issue and are working on a fix to the database to resolve it as soon as possible.

Updates:

  • Time: March 19, 2024, 11:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 19, 2024, 11:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 19, 2024, 8:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 19, 2024, 8:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 19, 2024, 8:26 p.m.
    Status: Identified
    Update: The issue has been identified and several fixes are being implemented. Users should see some improvement as we continue to resolve.
  • Time: March 19, 2024, 8:26 p.m.
    Status: Identified
    Update: The issue has been identified and several fixes are being implemented. Users should see some improvement as we continue to resolve.
  • Time: March 19, 2024, 8:11 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 19, 2024, 8:11 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 19, 2024, 7:38 p.m.
    Status: Investigating
    Update: MyCase is currently experiencing degraded performance of the Search feature resulting in slowness. Our Development Team is aware of this issue and working as quickly as possible to resolve it.
  • Time: March 19, 2024, 7:38 p.m.
    Status: Investigating
    Update: MyCase is currently experiencing degraded performance of the Search feature resulting in slowness. Our Development Team is aware of this issue and working as quickly as possible to resolve it.

Updates:

  • Time: March 5, 2024, 10:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 5, 2024, 9:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 5, 2024, 9:47 p.m.
    Status: Identified
    Update: The network provider is continuing to work on a solution. We will provide updates as soon as we receive them.
  • Time: March 5, 2024, 9:17 p.m.
    Status: Identified
    Update: The issue has been identified with an external network provider in California. Currently only California users are being affected. The network provider is aware of the problem and working on a solution.
  • Time: March 5, 2024, 8:45 p.m.
    Status: Investigating
    Update: MyCase is currently experiencing some intermittent connection issues, and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page and we will provide an update shortly.

Updates:

  • Time: March 5, 2024, 10:34 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 5, 2024, 9:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 5, 2024, 9:47 p.m.
    Status: Identified
    Update: The network provider is continuing to work on a solution. We will provide updates as soon as we receive them.
  • Time: March 5, 2024, 9:17 p.m.
    Status: Identified
    Update: The issue has been identified with an external network provider in California. Currently only California users are being affected. The network provider is aware of the problem and working on a solution.
  • Time: March 5, 2024, 8:45 p.m.
    Status: Investigating
    Update: MyCase is currently experiencing some intermittent connection issues, and access to the system may be affected. Our Development Team is aware of the issue and working as quickly as possible to get this resolved. Please check back on this page and we will provide an update shortly.

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Frequently Asked Questions - MyCase - Public

Is there a MyCase - Public outage?
The current status of MyCase - Public is: Systems Active
Where can I find the official status page of MyCase - Public?
The official status page for MyCase - Public is here
How can I get notified if MyCase - Public is down or experiencing an outage?
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