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Is there an MyCase - Public outage?

MyCase - Public status: Systems Active

Last checked: 7 minutes ago

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MyCase - Public outages and incidents

Outage and incident data over the last 30 days for MyCase - Public.

There have been 1 outages or incidents for MyCase - Public in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MyCase - Public

Outlogger tracks the status of these components for Xero:

Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active
Component Status
Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active

Latest MyCase - Public outages and incidents.

View the latest incidents for MyCase - Public and check for official updates:

Updates:

  • Time: Feb. 3, 2023, 2:37 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 2, 2023, 11:54 p.m.
    Status: Monitoring
    Update: Our MyCase Mailbox service provider, Nylas, has updated their status page (https://status.nylas.com) to reflect the deployment of a fix for the ongoing authentication issues. We continue to be in contact with this provider to monitor the impact of the release.
  • Time: Feb. 2, 2023, 7:48 p.m.
    Status: Identified
    Update: We are still seeing some instances of degraded performance for the MyCase Mailbox feature. Our service provider, Nylas, has updated their status page (https://status.nylas.com) to reflect this. We continue to be in contact with this provider to expedite a fix and fully restore MyCase Mailbox functionality.
  • Time: Feb. 2, 2023, 3:46 p.m.
    Status: Monitoring
    Update: Our Mailbox service provider, Nylas, has recommended reauthenticating the Mailbox feature in MyCase to help resolve this issue. Please follow the steps below if you have continued to experience syncing issues between MyCase Mailbox and your email provider. Login to MyCase and navigate to Settings > Integrations & Apps. Locate the Mailbox tile, and select Remove underneath. Once removed, refresh the tab and select Setup underneath the Mailbox tile to login to your email.
  • Time: Feb. 2, 2023, 1:14 a.m.
    Status: Identified
    Update: Our service provider, Nylas, which facilitates the syncing of emails to MyCase is experiencing connection issues. We are in contact with this provider to expedite a fix and fully restore MyCase Mailbox functionality.

Updates:

  • Time: Feb. 3, 2023, 2:37 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 2, 2023, 11:54 p.m.
    Status: Monitoring
    Update: Our MyCase Mailbox service provider, Nylas, has updated their status page (https://status.nylas.com) to reflect the deployment of a fix for the ongoing authentication issues. We continue to be in contact with this provider to monitor the impact of the release.
  • Time: Feb. 2, 2023, 7:48 p.m.
    Status: Identified
    Update: We are still seeing some instances of degraded performance for the MyCase Mailbox feature. Our service provider, Nylas, has updated their status page (https://status.nylas.com) to reflect this. We continue to be in contact with this provider to expedite a fix and fully restore MyCase Mailbox functionality.
  • Time: Feb. 2, 2023, 3:46 p.m.
    Status: Monitoring
    Update: Our Mailbox service provider, Nylas, has recommended reauthenticating the Mailbox feature in MyCase to help resolve this issue. Please follow the steps below if you have continued to experience syncing issues between MyCase Mailbox and your email provider. Login to MyCase and navigate to Settings > Integrations & Apps. Locate the Mailbox tile, and select Remove underneath. Once removed, refresh the tab and select Setup underneath the Mailbox tile to login to your email.
  • Time: Feb. 2, 2023, 1:14 a.m.
    Status: Identified
    Update: Our service provider, Nylas, which facilitates the syncing of emails to MyCase is experiencing connection issues. We are in contact with this provider to expedite a fix and fully restore MyCase Mailbox functionality.

Updates:

  • Time: Sept. 6, 2022, 3:57 p.m.
    Status: Resolved
    Update: The MyCase Payments eCheck functionality is now operational and available to use.
  • Time: Sept. 6, 2022, 3:47 p.m.
    Status: Investigating
    Update: The MyCase Payments eCheck functionality is not currently available. This does not impact those using MyCase LawPay integration.

Updates:

  • Time: Sept. 6, 2022, 3:57 p.m.
    Status: Resolved
    Update: The MyCase Payments eCheck functionality is now operational and available to use.
  • Time: Sept. 6, 2022, 3:47 p.m.
    Status: Investigating
    Update: The MyCase Payments eCheck functionality is not currently available. This does not impact those using MyCase LawPay integration.

Updates:

  • Time: Aug. 18, 2022, 1:06 a.m.
    Status: Resolved
    Update: The Google Calendar Sync in MyCase has been re-enabled.
  • Time: Aug. 18, 2022, 1:06 a.m.
    Status: Resolved
    Update: The Google Calendar Sync in MyCase has been re-enabled.
  • Time: Aug. 17, 2022, 8:45 p.m.
    Status: Investigating
    Update: The Google Calendar Sync in MyCase is temporarily disabled while we work on improving system performance. If you are not using Google Calendar Sync this will not impact you.
  • Time: Aug. 17, 2022, 8:45 p.m.
    Status: Investigating
    Update: The Google Calendar Sync in MyCase is temporarily disabled while we work on improving system performance. If you are not using Google Calendar Sync this will not impact you.

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Frequently Asked Questions - MyCase - Public

Is there a MyCase - Public outage?
The current status of MyCase - Public is: Systems Active
Where can I find the official status page of MyCase - Public?
The official status page for MyCase - Public is here
How can I get notified if MyCase - Public is down or experiencing an outage?
To get notified of any status changes to MyCase - Public, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of MyCase - Public every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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