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Is there an MyCase - Public outage?

MyCase - Public status: Systems Active

Last checked: a minute ago

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MyCase - Public outages and incidents

Outage and incident data over the last 30 days for MyCase - Public.

There have been 1 outages or incidents for MyCase - Public in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for MyCase - Public

Outlogger tracks the status of these components for Xero:

Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active
Component Status
Integrations Active
Mobile Applications Active
MyCase Active
MyCase Credit Card Payments Active
MyCase eCheck Payments Active
Recent Activity, History and Notification Emails Active

Latest MyCase - Public outages and incidents.

View the latest incidents for MyCase - Public and check for official updates:

Updates:

  • Time: June 8, 2023, 4 p.m.
    Status: Resolved
    Update: Thank you for your patience as our team worked to fix this issue. The incident has been resolved!
  • Time: June 8, 2023, 3:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 8, 2023, 3:04 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 8, 2023, 2:51 p.m.
    Status: Investigating
    Update: We are aware of an issue regarding uploading PDF documents to MyCase. Our engineers are investigating this instance, and we will have an update released as soon as possible. Please note that some users have found success in adding PDF documents by selecting Add > Document rather than dragging and dropping.

Updates:

  • Time: June 6, 2023, 11:15 p.m.
    Status: Resolved
    Update: This incident has been resolved and all systems are operational
  • Time: June 6, 2023, 9:14 p.m.
    Status: Monitoring
    Update: Nylas has rebuilt a key component of their infrastructure to try to mitigate the current issue. They are slowly routing traffic to it and that appears to be resolving the performance problems. We will continue monitoring and provide more updates if anything changes.
  • Time: June 6, 2023, 7:06 p.m.
    Status: Identified
    Update: Nylas is still working on bringing its API service back up to resolve the performance issues. Please visit the Nylas status page for the latest updates: status.nylas.com Thank you for your continued patience.
  • Time: June 6, 2023, 6:13 p.m.
    Status: Identified
    Update: MyCase Mailbox is currently experiencing degraded performance caused by a service interruption with our third-party service, Nylas. Please visit their status page for more details as they work to resolve this incident as quickly as possible: status.nylas.com/ Thank you for your patience; we will post any updates here as soon as we have them.

Updates:

  • Time: June 6, 2023, 11:15 p.m.
    Status: Resolved
    Update: This incident has been resolved and all systems are operational
  • Time: June 6, 2023, 9:14 p.m.
    Status: Monitoring
    Update: Nylas has rebuilt a key component of their infrastructure to try to mitigate the current issue. They are slowly routing traffic to it and that appears to be resolving the performance problems. We will continue monitoring and provide more updates if anything changes.
  • Time: June 6, 2023, 7:06 p.m.
    Status: Identified
    Update: Nylas is still working on bringing its API service back up to resolve the performance issues. Please visit the Nylas status page for the latest updates: status.nylas.com Thank you for your continued patience.
  • Time: June 6, 2023, 6:13 p.m.
    Status: Identified
    Update: MyCase Mailbox is currently experiencing degraded performance caused by a service interruption with our third-party service, Nylas. Please visit their status page for more details as they work to resolve this incident as quickly as possible: status.nylas.com/ Thank you for your patience; we will post any updates here as soon as we have them.

Updates:

  • Time: May 2, 2023, 4:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 2, 2023, 3:43 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 2, 2023, 3:40 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 2, 2023, 3:25 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 2, 2023, 3:25 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: May 2, 2023, 4:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 2, 2023, 3:43 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 2, 2023, 3:40 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 2, 2023, 3:25 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: May 2, 2023, 3:25 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

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Frequently Asked Questions - MyCase - Public

Is there a MyCase - Public outage?
The current status of MyCase - Public is: Systems Active
Where can I find the official status page of MyCase - Public?
The official status page for MyCase - Public is here
How can I get notified if MyCase - Public is down or experiencing an outage?
To get notified of any status changes to MyCase - Public, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of MyCase - Public every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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