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Is there an New Relic outage?

New Relic status: Systems Active

Last checked: a minute ago

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New Relic outages and incidents

Outage and incident data over the last 30 days for New Relic.

There have been 3 outages or incidents for New Relic in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for New Relic

Outlogger tracks the status of these components for Xero:

isNewUser Active
APM : Europe Active
Browser : Europe Active
Infrastructure : Europe Active
Logs : Europe Active
Mobile : Europe Active
NRQL : Europe Active
Serverless : Europe Active
Synthetics : Europe Active
APM : US Active
Browser : US Active
Infrastructure : US Active
Logs : US Active
Mobile : US Active
NRQL : US Active
Serverless : US Active
Synthetics : US Active
APM Agent : Europe Active
Browser Agent : Europe Active
Event API : Europe Active
Incident Intelligence API : Europe Active
Infrastructure Agent : Europe Active
Log API : Europe Active
Metric API : Europe Active
Mobile Agent : Europe Active
OTLP API : Europe Active
Synthetics : Europe Active
Trace API : Europe Active
APM Agent : US Active
Browser Agent : US Active
Event API : US Active
Incident Intelligence API : US Active
Infrastructure Agent : US Active
Log API : US Active
Metric API : US Active
Mobile Agent : US Active
OTLP API : US Active
Synthetics : US Active
Trace API : US Active
Alerts : Europe Active
APM : Europe Active
Auto-Telemetry with Pixie : Europe Active
AWS Lambda Integration : Europe Active
Browser : Europe Active
Dashboards : Europe Active
Incident Intelligence : Europe Active
Infrastructure : Europe Active
Infrastructure Integrations : Europe Active
Logs : Europe Active
Lookout : Europe Active
Mobile : Europe Active
Open Instrumentation : Europe Active
Proactive Detection : Europe Active
Serverless : Europe Active
Synthetics : Europe Active
Alerts : US Active
APM : US Active
Auto-Telemetry with Pixie : US Active
AWS Lambda Integration : US Active
Browser : US Active
Dashboards : US Active
Incident Intelligence : US Active
Infrastructure Integrations : US Active
Infrastructure : US Active
Logs : US Active
Lookout : US Active
Mobile : US Active
Open Instrumentation : US Active
Proactive Detection : US Active
Serverless : US Active
Synthetics : US Active
Component Status
isNewUser Active
Active
APM : Europe Active
Browser : Europe Active
Infrastructure : Europe Active
Logs : Europe Active
Mobile : Europe Active
NRQL : Europe Active
Serverless : Europe Active
Synthetics : Europe Active
Active
APM : US Active
Browser : US Active
Infrastructure : US Active
Logs : US Active
Mobile : US Active
NRQL : US Active
Serverless : US Active
Synthetics : US Active
Active
APM Agent : Europe Active
Browser Agent : Europe Active
Event API : Europe Active
Incident Intelligence API : Europe Active
Infrastructure Agent : Europe Active
Log API : Europe Active
Metric API : Europe Active
Mobile Agent : Europe Active
OTLP API : Europe Active
Synthetics : Europe Active
Trace API : Europe Active
Active
APM Agent : US Active
Browser Agent : US Active
Event API : US Active
Incident Intelligence API : US Active
Infrastructure Agent : US Active
Log API : US Active
Metric API : US Active
Mobile Agent : US Active
OTLP API : US Active
Synthetics : US Active
Trace API : US Active
Active
Alerts : Europe Active
APM : Europe Active
Auto-Telemetry with Pixie : Europe Active
AWS Lambda Integration : Europe Active
Browser : Europe Active
Dashboards : Europe Active
Incident Intelligence : Europe Active
Infrastructure : Europe Active
Infrastructure Integrations : Europe Active
Logs : Europe Active
Lookout : Europe Active
Mobile : Europe Active
Open Instrumentation : Europe Active
Proactive Detection : Europe Active
Serverless : Europe Active
Synthetics : Europe Active
Active
Alerts : US Active
APM : US Active
Auto-Telemetry with Pixie : US Active
AWS Lambda Integration : US Active
Browser : US Active
Dashboards : US Active
Incident Intelligence : US Active
Infrastructure Integrations : US Active
Infrastructure : US Active
Logs : US Active
Lookout : US Active
Mobile : US Active
Open Instrumentation : US Active
Proactive Detection : US Active
Serverless : US Active
Synthetics : US Active

Latest New Relic outages and incidents.

View the latest incidents for New Relic and check for official updates:

Updates:

  • Time: Aug. 4, 2023, 11:31 p.m.
    Status: Resolved
    Update: Between 21:53 UTC and 23:13 UTC on August 4th, some customers in the US and EU regions may have experienced errors when attempting to log in to the New Relic Support Portal (support.newrelic.com). We have investigated and resolved this service interruption and impacted services have returned to normal operation.
  • Time: Aug. 4, 2023, 10:59 p.m.
    Status: Investigating
    Update: Some customers in the US and EU regions may be experiencing errors when attempting to log in to the New Relic Support Portal (support.newrelic.com).

Updates:

  • Time: July 25, 2023, 11:38 a.m.
    Status: Resolved
    Update: Between 07:03 UTC and 08:56 UTC on July 25 2023, all customers may have experienced email notifications failures while verifying the new user accounts emails. We resolved this issue and the above services have returned to normal operation.
  • Time: July 25, 2023, 11:38 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 25, 2023, 7:22 a.m.
    Status: Investigating
    Update: We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Updates:

  • Time: July 20, 2023, 5:15 p.m.
    Status: Resolved
    Update: Between 09:43 UTC and 09:51 UTC on July 20th, some customers in the EU region may have experienced delays for ingested data and gaps in charts and dashboards during this timeframe.

Updates:

  • Time: July 17, 2023, 10:58 p.m.
    Status: Resolved
    Update: Between 21:16 UTC to 22:57 UTC on July 17th, 2023, some customers in the EU region may have experienced difficulties logging into the New Relic platform and viewing various UI components, data drops for mobile and browser data, and delayed or missing alert notifications. We have resolved this service interruption and impacted services have returned to normal operation.
  • Time: July 17, 2023, 10:16 p.m.
    Status: Investigating
    Update: Some customers in the EU region may be experiencing difficulties logging into the New Relic platform and viewing various UI components, data drops for mobile and browser data, and delayed or missing alert notifications. We're investigating and will provide updates as they become available.
  • Time: July 17, 2023, 9:30 p.m.
    Status: Investigating
    Update: Some customers in the EU region may be experiencing difficulties logging into the New Relic platform and viewing various UI components. We're investigating and will provide updates as they become available.
  • Time: July 17, 2023, 9:25 p.m.
    Status: Investigating
    Update: We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Updates:

  • Time: July 13, 2023, 10:37 p.m.
    Status: Resolved
    Update: Between 20:15 UTC and 22:10 UTC on July 13th, some customers in the US region may have experienced delayed time-to-glass and delayed or missing alert notifications for the following data types: metric timeslice, mobile trace, browser trace, synthetics, Lambda errors, and AWS X-Ray traces. Impacted customers may have experienced drops in ingested data for mobile and browser data types. We have investigated and resolved this service interruption and impacted services have returned to normal operation.
  • Time: July 13, 2023, 9:43 p.m.
    Status: Monitoring
    Update: We have identified and corrected an issue with our data streaming platform which caused some customers in the US region to experience delayed or missing alert notification related to the following data types: metric timeslice, mobile trace, browser trace, synthetics, Lambda errors, and AWS X-Ray traces. Customers may see recovery of affected services at this time. We are continuing to monitor these services to ensure a complete recovery.
  • Time: July 13, 2023, 9:18 p.m.
    Status: Investigating
    Update: Some customers in the US region may experience delayed or missing alert notifications related to metric timeslice, mobile trace, browser trace, and synthetics data. Some customers may also experience data drops for Lambda error data. We are continuing to investigate this issue and will provide updates as they become available.
  • Time: July 13, 2023, 8:44 p.m.
    Status: Investigating
    Update: Some customers in the US region may experience delayed or missing alert notifications related to metric timeslice, mobile trace, browser trace, and synthetics data. We are investigating this issue and will provide updates as they become available.
  • Time: July 13, 2023, 8:40 p.m.
    Status: Investigating
    Update: We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

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Frequently Asked Questions - New Relic

Is there a New Relic outage?
The current status of New Relic is: Systems Active
Where can I find the official status page of New Relic?
The official status page for New Relic is here
How can I get notified if New Relic is down or experiencing an outage?
To get notified of any status changes to New Relic, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of New Relic every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does New Relic do?
New Relic is an all-in-one observability platform for engineers to monitor, debug, and improve their entire stack. Sign up for free, no credit card required.