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Is there an NinjaCat outage?

NinjaCat status: Systems Active

Last checked: 10 minutes ago

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NinjaCat outages and incidents

Outage and incident data over the last 30 days for NinjaCat.

There have been 1 outages or incidents for NinjaCat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for NinjaCat

Outlogger tracks the status of these components for Xero:

Campaign Monitoring Active
Integrations Active
NinjaCat Agency Management Open API Active
NinjaTrack Active
Reporting Active
Test Component Active
Component Status
Campaign Monitoring Active
Integrations Active
NinjaCat Agency Management Open API Active
NinjaTrack Active
Reporting Active
Active
Test Component Active

Latest NinjaCat outages and incidents.

View the latest incidents for NinjaCat and check for official updates:

Updates:

  • Time: July 13, 2022, 4:02 p.m.
    Status: Resolved
    Update: We've validated that the improvements have helped reduce the underlying database load. If you continue to see slowness or errors while loading email mappings, contact NinjaCat support and we'll investigate.
  • Time: July 13, 2022, 5:42 a.m.
    Status: Monitoring
    Update: We'll continue monitoring the results of our latest release over the next 12 hours.
  • Time: July 12, 2022, 7:25 p.m.
    Status: Monitoring
    Update: We are releasing a small fix that should help with this issue going forward. We'll be monitoring the results over the next few hours.
  • Time: July 12, 2022, 5:09 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 12, 2022, 5:09 p.m.
    Status: Monitoring
    Update: We've reduced load on the problematic database and are monitoring the effects.
  • Time: July 12, 2022, 3:14 p.m.
    Status: Identified
    Update: We're aware that customers using email data sources may be unable to edit their mappings. The email mapping modal may be extremely slow or fail to load. We've identified the issue and are working on a fix.

Updates:

  • Time: July 13, 2022, 4:02 p.m.
    Status: Resolved
    Update: We've validated that the improvements have helped reduce the underlying database load. If you continue to see slowness or errors while loading email mappings, contact NinjaCat support and we'll investigate.
  • Time: July 13, 2022, 5:42 a.m.
    Status: Monitoring
    Update: We'll continue monitoring the results of our latest release over the next 12 hours.
  • Time: July 12, 2022, 7:25 p.m.
    Status: Monitoring
    Update: We are releasing a small fix that should help with this issue going forward. We'll be monitoring the results over the next few hours.
  • Time: July 12, 2022, 5:09 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 12, 2022, 5:09 p.m.
    Status: Monitoring
    Update: We've reduced load on the problematic database and are monitoring the effects.
  • Time: July 12, 2022, 3:14 p.m.
    Status: Identified
    Update: We're aware that customers using email data sources may be unable to edit their mappings. The email mapping modal may be extremely slow or fail to load. We've identified the issue and are working on a fix.

Updates:

  • Time: July 11, 2022, 9:17 p.m.
    Status: Resolved
    Update: We've resolved the incident.
  • Time: July 11, 2022, 6:26 p.m.
    Status: Monitoring
    Update: We've implemented a fix to our production configuration and have validated that it corrected the issue for several customers. We'll continue monitoring to validate across all customers.
  • Time: July 11, 2022, 6 p.m.
    Status: Identified
    Update: We've identified the issue and are taking steps to resolve.
  • Time: July 11, 2022, 5:37 p.m.
    Status: Investigating
    Update: We are aware that customers may see errors or timeouts when exporting dashboards as PDF files. We are investigating the issue and will update as soon as possible.

Updates:

  • Time: July 11, 2022, 9:17 p.m.
    Status: Resolved
    Update: We've resolved the incident.
  • Time: July 11, 2022, 6:26 p.m.
    Status: Monitoring
    Update: We've implemented a fix to our production configuration and have validated that it corrected the issue for several customers. We'll continue monitoring to validate across all customers.
  • Time: July 11, 2022, 6 p.m.
    Status: Identified
    Update: We've identified the issue and are taking steps to resolve.
  • Time: July 11, 2022, 5:37 p.m.
    Status: Investigating
    Update: We are aware that customers may see errors or timeouts when exporting dashboards as PDF files. We are investigating the issue and will update as soon as possible.

Updates:

  • Time: June 15, 2022, 9:27 p.m.
    Status: Resolved
    Update: We have resolved any issues and have begun follow up investigation into root causes. Please contact our support team if you continue to see errors or have issues using NinjaCat.
  • Time: June 15, 2022, 6:01 p.m.
    Status: Monitoring
    Update: Systems have resumed normal operations and we'll continue to monitor performance.
  • Time: June 15, 2022, 5:48 p.m.
    Status: Monitoring
    Update: We've reduced load on our backend system and are monitoring to validate the system is returning to normal operations.
  • Time: June 15, 2022, 5:01 p.m.
    Status: Investigating
    Update: Users may see errors or timeouts when navigating through NinjaCat. We're investigating additional load being placed on our backend systems.

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Frequently Asked Questions - NinjaCat

Is there a NinjaCat outage?
The current status of NinjaCat is: Systems Active
Where can I find the official status page of NinjaCat?
The official status page for NinjaCat is here
How can I get notified if NinjaCat is down or experiencing an outage?
To get notified of any status changes to NinjaCat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of NinjaCat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does NinjaCat do?
This service offers digital marketing performance management, reporting, monitoring, and call tracking for brands, agencies, and media companies. A free demo is available for sign-up.

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