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Is there an NinjaCat outage?

NinjaCat status: Systems Active

Last checked: 6 minutes ago

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NinjaCat outages and incidents

Outage and incident data over the last 30 days for NinjaCat.

There have been 1 outages or incidents for NinjaCat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for NinjaCat

Outlogger tracks the status of these components for Xero:

Campaign Monitoring Active
Integrations Active
NinjaCat Agency Management Open API Active
NinjaTrack Active
Reporting Active
Test Component Active
Component Status
Campaign Monitoring Active
Integrations Active
NinjaCat Agency Management Open API Active
NinjaTrack Active
Reporting Active
Active
Test Component Active

Latest NinjaCat outages and incidents.

View the latest incidents for NinjaCat and check for official updates:

Updates:

  • Time: April 18, 2023, 3:17 p.m.
    Status: Resolved
    Update: Thank you for your patience with this issue. Our production testing has shown that the fix we deployed last night is working as intended and we are ready to close this incident. If you encounter any other problems related to this, please do not hesitate to reach out to our support team.
  • Time: April 18, 2023, 2:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 18, 2023, 12:21 a.m.
    Status: Identified
    Update: We are aware of continuing problems with visualizing data from BigQuery and Snowflake Share data sources. Specifically, we are aware of isolated instances where account filtering fails, resulting in either no data being returned or data for all accounts being returned. We have identified the cause of this problem and are currently working on a fix. Data ingestion is not impacted. We will report back with more information as it becomes available.
  • Time: April 18, 2023, 12:08 a.m.
    Status: Monitoring
    Update: Good evening. Our team continues to investigate this issue. Several small fixes have been deployed to production as we narrow down the root cause of the problem. Thank you for your patience.
  • Time: April 12, 2023, 11:13 p.m.
    Status: Monitoring
    Update: A fix has been implemented and deployed, restoring reporting and visualization of BigQuery and Snowflake Share data. We will continue to monitor the situation to ensure the issue is fully resolved.
  • Time: April 12, 2023, 9:49 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 12, 2023, 5:02 p.m.
    Status: Investigating
    Update: We are aware of issues reporting and visualizing data from BigQuery and Snowflake Share data sources. Data ingest appears to be processing correctly and it is the data visualization and reporting processes that are affected. We are actively investigating and will report back as soon as possible.

Updates:

  • Time: April 18, 2023, 3:17 p.m.
    Status: Resolved
    Update: Thank you for your patience with this issue. Our production testing has shown that the fix we deployed last night is working as intended and we are ready to close this incident. If you encounter any other problems related to this, please do not hesitate to reach out to our support team.
  • Time: April 18, 2023, 2:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 18, 2023, 12:21 a.m.
    Status: Identified
    Update: We are aware of continuing problems with visualizing data from BigQuery and Snowflake Share data sources. Specifically, we are aware of isolated instances where account filtering fails, resulting in either no data being returned or data for all accounts being returned. We have identified the cause of this problem and are currently working on a fix. Data ingestion is not impacted. We will report back with more information as it becomes available.
  • Time: April 18, 2023, 12:08 a.m.
    Status: Monitoring
    Update: Good evening. Our team continues to investigate this issue. Several small fixes have been deployed to production as we narrow down the root cause of the problem. Thank you for your patience.
  • Time: April 12, 2023, 11:13 p.m.
    Status: Monitoring
    Update: A fix has been implemented and deployed, restoring reporting and visualization of BigQuery and Snowflake Share data. We will continue to monitor the situation to ensure the issue is fully resolved.
  • Time: April 12, 2023, 9:49 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 12, 2023, 5:02 p.m.
    Status: Investigating
    Update: We are aware of issues reporting and visualizing data from BigQuery and Snowflake Share data sources. Data ingest appears to be processing correctly and it is the data visualization and reporting processes that are affected. We are actively investigating and will report back as soon as possible.

Updates:

  • Time: April 18, 2023, 3:18 p.m.
    Status: Resolved
    Update: This issue has been confirmed resolved. Thank you for your patience.
  • Time: April 12, 2023, 4:57 p.m.
    Status: Monitoring
    Update: Beginning on April 10th at ~10pm MT, we were receiving Facebook API access errors during data ingestion. We have identified and fixed the issue, and have not seen any additional errors since April 12 at 09:57am MT. Our team is monitoring the changes to ensure it's entirely resolved.

Updates:

  • Time: April 18, 2023, 3:18 p.m.
    Status: Resolved
    Update: This issue has been confirmed resolved. Thank you for your patience.
  • Time: April 12, 2023, 4:57 p.m.
    Status: Monitoring
    Update: Beginning on April 10th at ~10pm MT, we were receiving Facebook API access errors during data ingestion. We have identified and fixed the issue, and have not seen any additional errors since April 12 at 09:57am MT. Our team is monitoring the changes to ensure it's entirely resolved.

Updates:

  • Time: April 11, 2023, 2:49 p.m.
    Status: Resolved
    Update: This issue has been verified resolved in production. Thank you for your patience.
  • Time: April 10, 2023, 11:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 10, 2023, 3:36 p.m.
    Status: Identified
    Update: We are aware a recent update has introduced issues viewing and generating reports for BigQuery data sources. We’re aware of the issue, have identified the root cause, and our team is working to resolve it and get a fix tested into production quickly. We will keep you updated here.

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Frequently Asked Questions - NinjaCat

Is there a NinjaCat outage?
The current status of NinjaCat is: Systems Active
Where can I find the official status page of NinjaCat?
The official status page for NinjaCat is here
How can I get notified if NinjaCat is down or experiencing an outage?
To get notified of any status changes to NinjaCat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of NinjaCat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does NinjaCat do?
This service offers digital marketing performance management, reporting, monitoring, and call tracking for brands, agencies, and media companies. A free demo is available for sign-up.