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Is there an NinjaCat outage?

NinjaCat status: Systems Active

Last checked: 22 seconds ago

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NinjaCat outages and incidents

Outage and incident data over the last 30 days for NinjaCat.

There have been 1 outages or incidents for NinjaCat in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for NinjaCat

Outlogger tracks the status of these components for Xero:

Campaign Monitoring Active
Integrations Active
NinjaCat Agency Management Open API Active
NinjaTrack Active
Reporting Active
Test Component Active
Component Status
Campaign Monitoring Active
Integrations Active
NinjaCat Agency Management Open API Active
NinjaTrack Active
Reporting Active
Active
Test Component Active

Latest NinjaCat outages and incidents.

View the latest incidents for NinjaCat and check for official updates:

Updates:

  • Time: April 11, 2023, 2:49 p.m.
    Status: Resolved
    Update: This issue has been verified resolved in production. Thank you for your patience.
  • Time: April 10, 2023, 11:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 10, 2023, 3:36 p.m.
    Status: Identified
    Update: We are aware a recent update has introduced issues viewing and generating reports for BigQuery data sources. We’re aware of the issue, have identified the root cause, and our team is working to resolve it and get a fix tested into production quickly. We will keep you updated here.

Updates:

  • Time: Sept. 18, 2023, 5:37 p.m.
    Status: Resolved
    Update: We have identified and resolved several issues related to Facebook Ad Previews and Ad Thumbnails. If you continue to experience issues, please reach out to our Customer Advocacy Team ([email protected]).
  • Time: May 23, 2023, 10:05 p.m.
    Status: Identified
    Update: We have identified several different issues that could cause ad previews and ad images not to display in a report. Generally, ad previews and ad images will display and render in a report but certain scenarios and configurations may cause issues. We'll be working with affected users over the next few weeks. Please continue to reach out to NinjaCat Support if you have issues displaying ad previews or ad images in your reports.
  • Time: April 11, 2023, 5:45 p.m.
    Status: Identified
    Update: Our engineering team continues to investigate this issue, but we do not definitely know the root cause yet due to the problem happening intermittently. Thank you for your continued patience while keep working on this.
  • Time: March 27, 2023, 9:41 p.m.
    Status: Identified
    Update: We understand the core issue of PDF and PowerPoint reports rendering before the ad preview has been pulled from the source, however we are still investigating various conditions under which this happens vs doesn't happen. We will continue to update this as we learn more information.
  • Time: March 23, 2023, 8:21 p.m.
    Status: Investigating
    Update: Our team is continuing to investigate this issue, and we will keep you updated as we learn more. At this time, the issue is intermittent and not easily reproduced with consistency across all platforms. Thank you for your patience as we work to resolve this.
  • Time: March 22, 2023, 8:19 p.m.
    Status: Investigating
    Update: Good afternoon. We are aware that ad previews are not working across Google, Bing, and Facebook. Our team is investigating this and we will post updates as we learn more. Thank you for your patience.

Updates:

  • Time: Sept. 18, 2023, 5:37 p.m.
    Status: Resolved
    Update: We have identified and resolved several issues related to Facebook Ad Previews and Ad Thumbnails. If you continue to experience issues, please reach out to our Customer Advocacy Team ([email protected]).
  • Time: May 23, 2023, 10:05 p.m.
    Status: Identified
    Update: We have identified several different issues that could cause ad previews and ad images not to display in a report. Generally, ad previews and ad images will display and render in a report but certain scenarios and configurations may cause issues. We'll be working with affected users over the next few weeks. Please continue to reach out to NinjaCat Support if you have issues displaying ad previews or ad images in your reports.
  • Time: April 11, 2023, 5:45 p.m.
    Status: Identified
    Update: Our engineering team continues to investigate this issue, but we do not definitely know the root cause yet due to the problem happening intermittently. Thank you for your continued patience while keep working on this.
  • Time: March 27, 2023, 9:41 p.m.
    Status: Identified
    Update: We understand the core issue of PDF and PowerPoint reports rendering before the ad preview has been pulled from the source, however we are still investigating various conditions under which this happens vs doesn't happen. We will continue to update this as we learn more information.
  • Time: March 23, 2023, 8:21 p.m.
    Status: Investigating
    Update: Our team is continuing to investigate this issue, and we will keep you updated as we learn more. At this time, the issue is intermittent and not easily reproduced with consistency across all platforms. Thank you for your patience as we work to resolve this.
  • Time: March 22, 2023, 8:19 p.m.
    Status: Investigating
    Update: Good afternoon. We are aware that ad previews are not working across Google, Bing, and Facebook. Our team is investigating this and we will post updates as we learn more. Thank you for your patience.

Updates:

  • Time: March 10, 2023, 4:11 a.m.
    Status: Resolved
    Update: We've monitored platform performance after the upgrades and have validated systems are performing as expected. Please reach out to NinjaCat support if you have any questions or concerns.
  • Time: March 9, 2023, 5:49 a.m.
    Status: Monitoring
    Update: We have validated that updates were completed and services are returning to normal operations. We'll continue monitoring for another 24 hours to confirm features are working as expected. Thank you for your patience.
  • Time: March 9, 2023, 5:08 a.m.
    Status: Investigating
    Update: We have completed maintenance and are validating and monitoring our changes.
  • Time: March 9, 2023, 4:09 a.m.
    Status: Investigating
    Update: We are continuing to apply updates.
  • Time: March 9, 2023, 3:12 a.m.
    Status: Investigating
    Update: We are beginning the infrastructure updates.
  • Time: March 9, 2023, 3 a.m.
    Status: Investigating
    Update: NinjaCat will be in a maintenance window on Wednesday, March 8th from 10PM-12AM ET in order to perform database upgrades and various infrastructure maintenance. During this time, data ingest and report processing will be unavailable. Call tracking and number swapping may be available, but will be limited during that time. We will update this page when the work is complete. Thank you for your understanding as we work on making NinjaCat even better.

Updates:

  • Time: March 10, 2023, 4:11 a.m.
    Status: Resolved
    Update: We've monitored platform performance after the upgrades and have validated systems are performing as expected. Please reach out to NinjaCat support if you have any questions or concerns.
  • Time: March 9, 2023, 5:49 a.m.
    Status: Monitoring
    Update: We have validated that updates were completed and services are returning to normal operations. We'll continue monitoring for another 24 hours to confirm features are working as expected. Thank you for your patience.
  • Time: March 9, 2023, 5:08 a.m.
    Status: Investigating
    Update: We have completed maintenance and are validating and monitoring our changes.
  • Time: March 9, 2023, 4:09 a.m.
    Status: Investigating
    Update: We are continuing to apply updates.
  • Time: March 9, 2023, 3:12 a.m.
    Status: Investigating
    Update: We are beginning the infrastructure updates.
  • Time: March 9, 2023, 3 a.m.
    Status: Investigating
    Update: NinjaCat will be in a maintenance window on Wednesday, March 8th from 10PM-12AM ET in order to perform database upgrades and various infrastructure maintenance. During this time, data ingest and report processing will be unavailable. Call tracking and number swapping may be available, but will be limited during that time. We will update this page when the work is complete. Thank you for your understanding as we work on making NinjaCat even better.

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Frequently Asked Questions - NinjaCat

Is there a NinjaCat outage?
The current status of NinjaCat is: Systems Active
Where can I find the official status page of NinjaCat?
The official status page for NinjaCat is here
How can I get notified if NinjaCat is down or experiencing an outage?
To get notified of any status changes to NinjaCat, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of NinjaCat every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does NinjaCat do?
This service offers digital marketing performance management, reporting, monitoring, and call tracking for brands, agencies, and media companies. A free demo is available for sign-up.

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