NLX outages and incidents
Outage and incident data over the last 30 days for NLX.
There have been 0 outages or incidents for NLX in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for NLX
Outlogger tracks the status of these components for Xero:
Conversations by NLX (CxN)
Dialog Studio
NLU
Voice Compass
| Component | Status |
|---|---|
| Blog | Active |
| Landing Page | Active |
| Conversations by NLX (CxN) | Active |
| CxN API | Active |
| CxN Frontend | Active |
| Dialog Studio | Active |
| Dialog Studio API | Active |
| Dialog Studio Frontend | Active |
| NLU | Active |
| Bots API | Active |
| Voice Compass | Active |
| Voice Compass API | Active |
| Voice Compass Frontend | Active |
Latest NLX outages and incidents.
View the latest incidents for NLX and check for official updates:
Degraded NLX services performance
Description: 3:00 PM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Conversations by NLX console. 3:09 PM EST - We are investigating reports of increased error rates for users accessing NLX frontend services. 3:17 PM EST - We have identified the issue. The root cause of this issue is an impairment of several APIs in the US-EAST-1 Region on AWS. 3:45 PM EST - We continue to experience increased API error rates. 4:40 PM EST - We are starting to see services recover. 6:00 PM EST - The issue has been resolved and all frontend services have been restored to normal operation.
Status: Resolved
Impact: Major | Started At: June 13, 2023, 7 p.m.
Updates:
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Time: June 14, 2023, 4:30 p.m.Status: ResolvedUpdate: 3:00 PM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Conversations by NLX console. 3:09 PM EST - We are investigating reports of increased error rates for users accessing NLX frontend services. 3:17 PM EST - We have identified the issue. The root cause of this issue is an impairment of several APIs in the US-EAST-1 Region on AWS. 3:45 PM EST - We continue to experience increased API error rates. 4:40 PM EST - We are starting to see services recover. 6:00 PM EST - The issue has been resolved and all frontend services have been restored to normal operation.
Degraded NLX services performance
Description: 10:30 AM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Voice Insights. 10:45 AM EST - We are investigating reports of increased error rates for users accessing NLX services. 11:00 AM EST - We have identified the issue. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region on AWS. 12:00 PM EST - We continue to experience increased API error rates. 4:40 PM EST - We are starting to see some recovery. 5:30 PM EST - The issue has been resolved and all services have been restored to normal operation.
Status: Resolved
Impact: Major | Started At: Dec. 7, 2021, 3:30 p.m.
Updates:
-
Time: Dec. 7, 2021, 9:43 p.m.Status: ResolvedUpdate: 10:30 AM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Voice Insights. 10:45 AM EST - We are investigating reports of increased error rates for users accessing NLX services. 11:00 AM EST - We have identified the issue. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region on AWS. 12:00 PM EST - We continue to experience increased API error rates. 4:40 PM EST - We are starting to see some recovery. 5:30 PM EST - The issue has been resolved and all services have been restored to normal operation.
Degraded NLX Studio resource performance
Description: 5:13 AM EST - Customers reported increased error rates when accessing resources in NLX Studio. 7:43 AM EST - We are investigating reports of increased error rates for users accessing resources in NLX Studio. 8:30 AM EST - We have identified the issue and are working towards a resolution. 9:45 AM EST - We are continuing to work towards a resolution. 11:30 AM EST - The issue has been resolved and we are currently monitoring the traffic. 12:00 PM EST - Between 5:13 AM and 11:30 AM EST NLX Studio users experienced increased error rates when trying to access resources. The issue has been resolved and the service is operating normally.
Status: Resolved
Impact: Major | Started At: June 22, 2021, 9:15 a.m.
Updates:
-
Time: June 22, 2021, 9:07 p.m.Status: ResolvedUpdate: 5:13 AM EST - Customers reported increased error rates when accessing resources in NLX Studio. 7:43 AM EST - We are investigating reports of increased error rates for users accessing resources in NLX Studio. 8:30 AM EST - We have identified the issue and are working towards a resolution. 9:45 AM EST - We are continuing to work towards a resolution. 11:30 AM EST - The issue has been resolved and we are currently monitoring the traffic. 12:00 PM EST - Between 5:13 AM and 11:30 AM EST NLX Studio users experienced increased error rates when trying to access resources. The issue has been resolved and the service is operating normally.
Login Failure
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: April 20, 2021, 4:47 p.m.
Updates:
-
Time: April 20, 2021, 8:37 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: April 20, 2021, 7:56 p.m.Status: MonitoringUpdate: Customers have reported that authentication is now operational. We'll continue to monitor the situation to make sure every customer is able to log in.
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Time: April 20, 2021, 4:47 p.m.Status: MonitoringUpdate: We've identified an outage from the authentication provider Auth0. The NLX bots and conversational applications haven't been impacted and continue to be fully operational. We continue to monitor the issue.
