Is there an OpenGov outage?

OpenGov status: Systems Active

Last checked: 3 minutes ago

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OpenGov outages and incidents

Outage and incident data over the last 30 days for OpenGov.

There have been 1 outages or incidents for OpenGov in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for OpenGov

Outlogger tracks the status of these components for Xero:

Asset Management (formerly Cartegraph) Active
Budgeting & Planning Active
Community Feedback (formerly Open Town Hall) Active
Financials Active
Open Data Active
OpenGov Help Center Active
Permitting & Licensing Active
Procurement Active
Reporting & Transparency Active
Tax & Revenue (formerly iGovServices) Active
FTP Active
Integration Services Active
OpenGov Platform Active
Component Status
Asset Management (formerly Cartegraph) Active
Budgeting & Planning Active
Community Feedback (formerly Open Town Hall) Active
Financials Active
Open Data Active
OpenGov Help Center Active
Permitting & Licensing Active
Procurement Active
Reporting & Transparency Active
Tax & Revenue (formerly iGovServices) Active
Active
FTP Active
Integration Services Active
OpenGov Platform Active

Latest OpenGov outages and incidents.

View the latest incidents for OpenGov and check for official updates:

Updates:

  • Time: April 15, 2024, 12:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 13, 2024, 3:09 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 13, 2024, 2:17 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 13, 2024, 12:31 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 12, 2024, 10:51 p.m.
    Status: Investigating
    Update: This incident is now upgraded to a major outage as all portals are down.
  • Time: April 12, 2024, 9:26 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 12, 2024, 7:59 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: April 10, 2024, 2:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 10, 2024, 2:36 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 10, 2024, 2:17 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 10, 2024, 2:17 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: March 15, 2024, 7:56 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 15, 2024, 7:55 p.m.
    Status: Monitoring
    Update: All export integrations have been manually re-run. This issue is now resolved.
  • Time: March 15, 2024, 3:39 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 15, 2024, 3:39 p.m.
    Status: Monitoring
    Update: We have identified that a subset of customers Integrations did not run during this time. MAT, GIS Flag integrations will update data on the next scheduled run Export integrations are being manually re-ran, customers may see a delay in receiving export files.
  • Time: March 15, 2024, 3 p.m.
    Status: Monitoring
    Update: We are continuing to monitor. Knowledge article: https://opengov.my.site.com/support/s/article/2cb16519-3d4b-4d7b-b048-48e731bec947
  • Time: March 15, 2024, 2:54 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: March 15, 2024, 2:53 p.m.
    Status: Identified
    Update: Engineering will continue to monitor. Access to FTP site has been restored.
  • Time: March 15, 2024, 2:41 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 15, 2024, 2:30 p.m.
    Status: Investigating
    Update: We are currently investigating this issue for accessibility to integration.viewpointcloud.com

Updates:

  • Time: March 15, 2024, 8:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 15, 2024, 6:45 p.m.
    Status: Monitoring
    Update: The ability to export reports to PDF is now operational as of 11:30 AM PT. Note: Users may be required to clear browser cache for the PDF export to function.
  • Time: March 15, 2024, 2:38 a.m.
    Status: Identified
    Update: We have restored service for running reports and sending reports via automations/emails. The ability to export reports is currently unavailable. You can print and select PDF as your output device. This issue is with Engineering and we are working to resolve the issue.
  • Time: March 15, 2024, 1:20 a.m.
    Status: Investigating
    Update: We are continuing to investigate the issue. We will provide another update tomorrow morning.
  • Time: March 14, 2024, 10 p.m.
    Status: Investigating
    Update: We are experiencing an issue with reporting. Customers will experience a "System Error: Cannot process command..." error message. Engineering is investigating and we will continue to work around the clock until the issue is resolved. We will provide updates every 4 hours during business hours on this Status Page.

Updates:

  • Time: March 21, 2024, 5:30 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 15, 2024, 8:51 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: March 14, 2024, 11:52 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Knowledge Article - https://opengov.my.site.com/support/s/article/1ccf421d-3fbe-43e2-bd0c-f915e523eab3
  • Time: March 14, 2024, 9:57 p.m.
    Status: Investigating
    Update: We have identified and are currently investigating a small subset of customers that have been affected by a rounding issue in itemization totals when the copy budget process was used to create a budget.

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Frequently Asked Questions - OpenGov

Is there a OpenGov outage?
The current status of OpenGov is: Systems Active
Where can I find the official status page of OpenGov?
The official status page for OpenGov is here
How can I get notified if OpenGov is down or experiencing an outage?
To get notified of any status changes to OpenGov, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of OpenGov every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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