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OpenGov status: Systems Active

Last checked: 8 minutes ago

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OpenGov outages and incidents

Outage and incident data over the last 30 days for OpenGov.

There have been 1 outages or incidents for OpenGov in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for OpenGov

Outlogger tracks the status of these components for Xero:

Asset Management (formerly Cartegraph) Active
Budgeting & Planning Active
Community Feedback (formerly Open Town Hall) Active
Financials Active
Open Data Active
OpenGov Help Center Active
Permitting & Licensing Active
Procurement Active
Reporting & Transparency Active
Tax & Revenue (formerly iGovServices) Active
FTP Active
Integration Services Active
OpenGov Platform Active
Component Status
Asset Management (formerly Cartegraph) Active
Budgeting & Planning Active
Community Feedback (formerly Open Town Hall) Active
Financials Active
Open Data Active
OpenGov Help Center Active
Permitting & Licensing Active
Procurement Active
Reporting & Transparency Active
Tax & Revenue (formerly iGovServices) Active
Active
FTP Active
Integration Services Active
OpenGov Platform Active

Latest OpenGov outages and incidents.

View the latest incidents for OpenGov and check for official updates:

Updates:

  • Time: Jan. 18, 2024, 3:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 13, 2024, 12:07 a.m.
    Status: Monitoring
    Update: A fix has been released and we are currently monitoring to ensure resolution
  • Time: Jan. 12, 2024, 11:55 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 12, 2024, 8:48 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 12, 2024, 5 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 4, 2023, 11:51 p.m.
    Status: Resolved
    Update: Salesforce has reported all systems are fully operational and have resolved the incident.
  • Time: Dec. 4, 2023, 11:46 p.m.
    Status: Monitoring
    Update: A fix has been implemented and Salesforce is monitoring the results.
  • Time: Dec. 4, 2023, 11:11 p.m.
    Status: Identified
    Update: Salesforce is continuing to work on these incidents.
  • Time: Dec. 4, 2023, 11 p.m.
    Status: Identified
    Update: Issue: On December 4, 2023, at 14:49 UTC the Salesforce Technology team noted a feature degradation issue affecting Messaging, Case Submission, and Voice services on multiple North American instances. Their technical teams have identified a potential trigger for this incident and are actively working to restore services as quickly as possible. Impact: Multiple instances in North American data centers may experience Messaging Channels sessions failing, leading to the inability to send and receive messages or create new sessions. Customers may also encounter intermittent failures within Case Submission and Voice services.

Updates:

  • Time: Dec. 4, 2023, 6:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 4, 2023, 6:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 4, 2023, 6:02 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 4, 2023, 6:01 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Nov. 10, 2023, 5:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 10, 2023, 5:15 p.m.
    Status: Monitoring
    Update: We have validated the issue is resolved for customers.
  • Time: Nov. 10, 2023, 5:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 10, 2023, 4:34 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 10, 2023, 4:11 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 5, 2023, 10:37 p.m.
    Status: Resolved
    Update: We have completed numerous enhancements in the past month following performance issues in early November. As a result, both users and internal monitoring systems are showing notably improved query and workflow performance. Although our recent fixes have been very effective, we will continue to work to improve even further. We have additional enhancements planned through the end of the calendar year and into 2024. These will increase resiliency for our users and provide OpenGov with advanced visibility to identify future issues before they arise. Based on these improvements and over 2 weeks of consistent performance, we are closing the related cases today. If your issue is still unresolved, or if you have other ongoing performance concerns, please open a new support ticket. This will help document any ongoing customer issues for the OpenGov support team. As mentioned in an earlier update, OpenGov has shifted our Permitting & Licensing roadmap priorities to a focus on performance, scale, and quality. We have recently stepped up our efforts to resolve customer-reported defects, and we are focused on small, carefully qualified improvements to our suite that will be meaningful for your community. We are extending current timelines for the release of larger upcoming features. We acknowledge that this will impact technology planning for some communities, but we believe that the focus of our stability efforts is the right thing for our customers. For the latest information on our roadmap, we encourage you to join our quarterly product highlights webinar or regional user groups. We remain committed to partnering with you to bring the cloud to our nation's governments. Our intention is to continue rebuilding your trust, delivering value, and advancing OpenGov’s mission to power more effective and accountable government. Thank you for your continued partnership.
  • Time: Nov. 21, 2023, 7:15 p.m.
    Status: Monitoring
    Update: This is an update on our work to improve your communities’ overall experience with OpenGov’s Permitting & Licensing suite. We have made over a dozen performance enhancements in the last 14 days. As a result, both users and our internal monitoring systems are showing improved response times. However, we still see opportunities for improvement. We are planning to implement several additional enhancements by December 1st that are expected to restore performance for our Permitting & Licensing users. In addition, OpenGov is shifting roadmap priorities with a primary focus on performance, scale, and quality. As a result, we are extending current timelines for the release of upcoming features, including pausing the rollout of the enhanced Inspection Scheduling and Flexible Workflow capabilities. We acknowledge that this will impact technology planning for some communities, but we believe that focusing our efforts on the stability of the platform will be the most beneficial for our customers. We are committed to listening to our customers and partnering with all of you to bring the cloud to our nation's governments. We are very grateful for your partnership and remain focused on using these recent events to rebuild trust, deliver more value, and to continue to power more effective and accountable government.
  • Time: Nov. 16, 2023, 6:49 p.m.
    Status: Monitoring
    Update: Performance monitoring continues to show positive results for a large amount of customers from Friday afternoon through Thursday. We have received numerous validations from customers that performance has improved from last week. Some customers have stated that performance has improved, but still could be better. We remain committed to improving the performance of the system.
  • Time: Nov. 15, 2023, 9:45 p.m.
    Status: Monitoring
    Update: Performance monitoring continues to show positive results for a large amount of customers from Friday afternoon through Wednesday. We have received numerous validations from customers that performance has improved from last week. Some customers have stated that performance has improved, but still could be better. We remain committed to improving the performance of the system. We will continue to monitor the system performance and provide another update tomorrow.
  • Time: Nov. 15, 2023, 4:45 p.m.
    Status: Monitoring
    Update: Performance monitoring continues to show positive results for a large amount of customers from Friday afternoon through Tuesday. We have received numerous validations from customers that performance has improved from last week. Some customers have stated that performance has improved, but still could be better. We remain committed to improving the performance of the system. A configuration change was completed this morning and that is yielding more performance gain to the end user experience. We will continue to monitor the system performance and provide another update at 1 PM PT (4 PM ET).
  • Time: Nov. 14, 2023, 6:44 p.m.
    Status: Monitoring
    Update: Performance monitoring continues to yield positive results from Friday afternoon through Tuesday afternoon. We have received numerous validations from customers that performance has improved from last week. We will continue to monitor the system performance throughout the day and provide another update at 1 PM PT (4 PM ET).
  • Time: Nov. 14, 2023, 2:33 p.m.
    Status: Monitoring
    Update: Performance monitoring continues to yield positive results from Friday afternoon through Tuesday morning. We have received numerous validations from customers that performance has improved from last week. We will continue to monitor the system performance throughout the day and provide another update at 10 AM PT (1 PM ET).
  • Time: Nov. 13, 2023, 8:46 p.m.
    Status: Monitoring
    Update: Performance monitoring continues to yield positive results throughout all day Monday. We have received numerous validations from customers that performance has improved from last week. We will continue to monitor system performance tonight and provide another update tomorrow at 6 AM PT (9 AM ET).
  • Time: Nov. 13, 2023, 6:25 p.m.
    Status: Monitoring
    Update: Performance monitoring continues to yield positive results throughout Monday morning and now the afternoon. We have received numerous validations from customers that performance has improved from last week. There are some long running requests that may experience slower than normal response time. If you encounter this experience, it is recommend to click the browser refresh button. We will continue to monitor the system performance throughout the day and provide another update at 1 PM PT (4 PM ET).
  • Time: Nov. 13, 2023, 2:11 p.m.
    Status: Monitoring
    Update: Performance monitoring continues to show positive results from Friday afternoon through Monday morning. There are some long running requests that may experience slower than normal response time. If you encounter this experience, it is recommend to click the browser refresh button. We will continue to monitor the system performance throughout the day and provide another update at 10 AM PT (1 PM ET).
  • Time: Nov. 10, 2023, 9:06 p.m.
    Status: Monitoring
    Update: We continue to see lower rates of failures since the configuration change last night. Users should start to see improvement in the performance of the system. Note: it is also recommended for users to clear their browser's cache, cookies, and browsing history. How to clear cached files and cookies in your Internet Browser: https://opengov.my.site.com/support/s/article/33618cd5-cbdb-40aa-b8cf-78ac65a7e1d8 We will continue to monitor the system performance throughout the weekend and provide an update on Monday at 6 AM PT (9 AM ET).
  • Time: Nov. 10, 2023, 6:13 p.m.
    Status: Identified
    Update: We continue to see lower rates of failures since the configuration change last night. Users should start to see improvement in the performance of the system. Note: it is also recommended for users to clear their browser's cache, cookies, and browsing history. We will continue to monitor the system performance throughout the day and provide another update at 1 PM PT (4 PM ET).
  • Time: Nov. 10, 2023, 2:20 p.m.
    Status: Identified
    Update: We have been monitoring web requests success/failure and are seeing much lower rates of failures since the configuration change last night. Users should start to see improvement in the performance of the system. We will continue to monitor the system performance throughout the day and provide another update at 10 AM PT (1 PM ET).
  • Time: Nov. 10, 2023, 12:47 a.m.
    Status: Identified
    Update: We have completed the configuration change to increase the worker services. We will continue to monitor system performance tonight and provide another update at 6 AM PT (9 AM ET).
  • Time: Nov. 9, 2023, 9:22 p.m.
    Status: Investigating
    Update: We are testing a change that includes increasing our worker services. We have seen positive results in our quality assurance testing. Once it has fully passed regression testing it will be deployed with no downtime.
  • Time: Nov. 9, 2023, 9:18 p.m.
    Status: Investigating
    Update: Overnight on November 7th, we completed a hardware upgrade and ran simulation and diagnostics which helped improve performance. We also added additional monitoring to ensure the measures we’re taking result in fully restored performance. We take this very seriously with an all-hands-on-deck approach, including our cloud provider. We will continue to work diligently until the issue is fully resolved.
  • Time: Nov. 9, 2023, 8:23 p.m.
    Status: Investigating
    Update: Permitting & Licensing is experiencing periodic slowness.

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Frequently Asked Questions - OpenGov

Is there a OpenGov outage?
The current status of OpenGov is: Systems Active
Where can I find the official status page of OpenGov?
The official status page for OpenGov is here
How can I get notified if OpenGov is down or experiencing an outage?
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