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Is there an Orderful outage?

Orderful status: Systems Active

Last checked: 6 minutes ago

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Orderful outages and incidents

Outage and incident data over the last 30 days for Orderful.

There have been 0 outages or incidents for Orderful in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Orderful

Outlogger tracks the status of these components for Xero:

API Active
Mailjet Email Content Active
Trading Partner Delivery Services Active
Rules Engine Active
Transaction Validation Active
UI Active
Component Status
API Active
Mailjet Email Content Active
Active
Trading Partner Delivery Services Active
Active
Rules Engine Active
Transaction Validation Active
UI Active

Latest Orderful outages and incidents.

View the latest incidents for Orderful and check for official updates:

Updates:

  • Time: April 11, 2023, 8:30 p.m.
    Status: Resolved
    Update: It has been approx. 2 hours without a customer authentication block. We are closing this incident. To reiterate, while triggered by unauthorized attacks there is no sign of intrusion and all security components behaved as expected to stop unauthorized access.
  • Time: April 11, 2023, 7:16 p.m.
    Status: Monitoring
    Update: The fix has been deployed and we are monitoring the results
  • Time: April 11, 2023, 7:16 p.m.
    Status: Monitoring
    Update: The fix has been deployed and we are monitoring the results
  • Time: April 11, 2023, 5:53 p.m.
    Status: Identified
    Update: Issue has been identified as the result of brute force authentication attempts triggering IP blocking. The security apparatus is protecting user resources as intended but it's blocking is a little overzealous and blocking all IPs attempting to authenticate (both unauthorized and valid). We are modifying network security to more granularly identify malicious IPs without affecting customers. The change is being prepared for deployment. Issue is limited to a subset of FTP users.
  • Time: April 11, 2023, 5:53 p.m.
    Status: Identified
    Update: Issue has been identified as the result of brute force authentication attempts triggering IP blocking. The security apparatus is protecting user resources as intended but it's blocking is a little overzealous and blocking all IPs attempting to authenticate (both unauthorized and valid). We are modifying network security to more granularly identify malicious IPs without affecting customers. The change is being prepared for deployment. Issue is limited to a subset of FTP users.
  • Time: April 11, 2023, 5:49 p.m.
    Status: Investigating
    Update: Customer are experiencing authentication issues.
  • Time: April 11, 2023, 5:49 p.m.
    Status: Investigating
    Update: Customer are experiencing authentication issues.

Updates:

  • Time: March 13, 2023, 7:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 13, 2023, 4:23 p.m.
    Status: Monitoring
    Update: The UI is operational. The issues with our third-party authentication platform appear to have been resolved, but we will continue to monitor the situation.
  • Time: March 13, 2023, 4:09 p.m.
    Status: Investigating
    Update: We have identified the issue is related to our third party authentication platform. They are investigating the issue. This issue only effects logins. All transactions and data flow are functioning normally.
  • Time: March 13, 2023, 4:04 p.m.
    Status: Investigating
    Update: We are currently investigating issues with the Orderful UI that is preventing some users from logging in.

Updates:

  • Time: March 13, 2023, 7:11 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 13, 2023, 4:23 p.m.
    Status: Monitoring
    Update: The UI is operational. The issues with our third-party authentication platform appear to have been resolved, but we will continue to monitor the situation.
  • Time: March 13, 2023, 4:09 p.m.
    Status: Investigating
    Update: We have identified the issue is related to our third party authentication platform. They are investigating the issue. This issue only effects logins. All transactions and data flow are functioning normally.
  • Time: March 13, 2023, 4:04 p.m.
    Status: Investigating
    Update: We are currently investigating issues with the Orderful UI that is preventing some users from logging in.

Updates:

  • Time: Feb. 21, 2023, 8:31 p.m.
    Status: Resolved
    Update: The connection with DSCO has been fully restored. All failed transactions have been resent. Please contact [email protected] with any questions or issues.
  • Time: Feb. 21, 2023, 7:25 p.m.
    Status: Identified
    Update: We are currently working to resolve an issue impacting outbound transaction to the third party provider DSCO.

Updates:

  • Time: Feb. 21, 2023, 8:31 p.m.
    Status: Resolved
    Update: The connection with DSCO has been fully restored. All failed transactions have been resent. Please contact [email protected] with any questions or issues.
  • Time: Feb. 21, 2023, 7:25 p.m.
    Status: Identified
    Update: We are currently working to resolve an issue impacting outbound transaction to the third party provider DSCO.

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Frequently Asked Questions - Orderful

Is there a Orderful outage?
The current status of Orderful is: Systems Active
Where can I find the official status page of Orderful?
The official status page for Orderful is here
How can I get notified if Orderful is down or experiencing an outage?
To get notified of any status changes to Orderful, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Orderful every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Orderful do?
This service allows users to efficiently manage and resolve EDI trading partner relationships and transactions in real-time.

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