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Is there an OTOY outage?

OTOY status: Systems Active

Last checked: 5 minutes ago

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OTOY outages and incidents

Outage and incident data over the last 30 days for OTOY.

There have been 0 outages or incidents for OTOY in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for OTOY

Outlogger tracks the status of these components for Xero:

OctaneRender Cloud Active
OTOY Account System Active
Websites Active
OctaneLive API Active
OctaneLive Gateway Active
au-sydney-1 Active
ie-dublin-1 Active
jp-tokyo-1 Active
sg-singapore-1 Active
us-ashburn-1 Active
us-losangeles-1 Active
us-portland-1 Active
us-sanjose-1 Active
Component Status
OctaneRender Cloud Active
OTOY Account System Active
Websites Active
Active
OctaneLive API Active
OctaneLive Gateway Active
Active
au-sydney-1 Active
ie-dublin-1 Active
jp-tokyo-1 Active
sg-singapore-1 Active
us-ashburn-1 Active
us-losangeles-1 Active
us-portland-1 Active
us-sanjose-1 Active

Latest OTOY outages and incidents.

View the latest incidents for OTOY and check for official updates:

Updates:

  • Time: Aug. 21, 2018, 6:21 a.m.
    Status: Resolved
    Update: No further issues have been identified.
  • Time: Aug. 21, 2018, 3:59 a.m.
    Status: Monitoring
    Update: The incidents of API errors are no longer occurring, however we are continuing to monitor for any further issues.
  • Time: Aug. 21, 2018, 3:54 a.m.
    Status: Monitoring
    Update: We're monitoring an elevated level of API errors and are currently looking into the issue.

Updates:

  • Time: July 30, 2018, 5:18 a.m.
    Status: Resolved
    Update: We have identified and fixed an issue with our monitoring system that has caused false outage alerts for OctaneLive over the last 48 hours.

Updates:

  • Time: July 23, 2018, 6:31 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 23, 2018, 5:27 a.m.
    Status: Monitoring
    Update: We have completed our work to mitigate the issue that was affecting license activation and LiveDB access, and have resumed normal operations. We will be performing further maintenance later today to resolve the underlying issue, however this should have minimal impact on service availability. This incident will be closed once this action has taken place.
  • Time: July 23, 2018, 5:11 a.m.
    Status: Identified
    Update: The incidents of API errors are no longer occurring, however we are still working to restore normal service.
  • Time: July 23, 2018, 5:02 a.m.
    Status: Identified
    Update: We have identified the potential cause of the API errors, and are in the process of restoring normal service.
  • Time: July 23, 2018, 4:32 a.m.
    Status: Investigating
    Update: We're experiencing an elevated level of API errors and are currently looking into the issue.

Updates:

  • Time: Jan. 8, 2018, 10:35 p.m.
    Status: Resolved
    Update: We have detected no further cases related to this incident.
  • Time: Jan. 8, 2018, 3:42 a.m.
    Status: Monitoring
    Update: The issue has been identified and resolved, and the subscription sign-up system is back online. We will continue to monitor the subscription service, so please email [email protected] if you are still experiencing any issues.
  • Time: Jan. 8, 2018, 12:52 a.m.
    Status: Investigating
    Update: We are currently investigating a PayPal API issue that is preventing us from correctly processing new subscriptions. We sincerely apologize and are working with PayPal to resolve this as quickly as possible.

Updates:

  • Time: Oct. 3, 2017, 10:20 p.m.
    Status: Resolved
    Update: This issue is now resolved, if you experience any further problems please open a ticket at https://help.otoy.com.
  • Time: Oct. 3, 2017, 9:55 p.m.
    Status: Monitoring
    Update: We have deployed a fix and are currently monitoring for any further issues.
  • Time: Oct. 3, 2017, 9:30 p.m.
    Status: Identified
    Update: We have identified the issue and are currently deploying a fix.
  • Time: Oct. 3, 2017, 7:56 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the X.IO service, we will provide updates shortly.

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Frequently Asked Questions - OTOY

Is there a OTOY outage?
The current status of OTOY is: Systems Active
Where can I find the official status page of OTOY?
The official status page for OTOY is here
How can I get notified if OTOY is down or experiencing an outage?
To get notified of any status changes to OTOY, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of OTOY every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here