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Is there an PairSoftCloud outage?

PairSoftCloud status: Systems Active

Last checked: 3 minutes ago

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PairSoftCloud outages and incidents

Outage and incident data over the last 30 days for PairSoftCloud.

There have been 0 outages or incidents for PairSoftCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for PairSoftCloud

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Component Status

Latest PairSoftCloud outages and incidents.

View the latest incidents for PairSoftCloud and check for official updates:

Updates:

  • Time: March 12, 2024, 10:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 12, 2024, 9:08 p.m.
    Status: Investigating
    Update: We are currently experiencing performance issues with the PaperSaveCloud Operations Service. These may prevent you from using your PaperSave account, or you may experience intermittent response time when logging-in. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

Updates:

  • Time: Feb. 16, 2024, 5:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 15, 2024, 9:36 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 15, 2024, 9:18 p.m.
    Status: Investigating
    Update: We are currently experiencing issue where PaperSave Workflow Items are getting Disappeared after Certain Events in workflow and it appears back in same state after few minutes. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

Updates:

  • Time: Jan. 30, 2024, 9:54 p.m.
    Status: Resolved
    Update: This incident has been resolved. If you still experience any issues , please create a ticket via the Pairsoft Support portal for assistance.
  • Time: Jan. 30, 2024, 9:32 p.m.
    Status: Identified
    Update: We are currently experiencing issues with the Docupeak and NetSuite Connectivity Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

Updates:

  • Time: Jan. 26, 2024, 6 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 26, 2024, 5:48 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 26, 2024, 5:30 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Jan. 26, 2024, 5:26 p.m.
    Status: Investigating
    Update: We are experiencing minor issues with the PaperSaveCloud services. These issues may prevent you from accessing or using parts of your PaperSave application. Our Teams are actively working on the remediation. Please check here periodically for updates. We apologize for any inconvenience.

Updates:

  • Time: Nov. 8, 2023, 3:39 p.m.
    Status: Resolved
    Update: The fix for batches moving forward has been deployed today morning and for any new Batches Auto entry should work successfully, However for the historical documents our team is actively working on, we would like to suggest you to open up a support ticket with us at https://support.pairsoft.com/ if you observe that old Gifts created through Auto entry are not showing attached documents.
  • Time: Nov. 7, 2023, 2:36 p.m.
    Status: Identified
    Update: When performing auto entry into a Raisers Edge batch, PaperSave waits for the batch to be approved before we associate the documents to the gift record in RE. Due to a change in the BlackBaud API that process has not successful. This means that documents may not be appearing on gift records that have been created from an auto entry batch since the change occurred. We are still investigating when the Blackbaud change occurred as well as how to fix historical documents. Please note, your documents still exist within PaperSave for those gift batches that were approved, however they are not attached to the gift record at this time. The fix for batches moving forward has been identified and is currently being tested by our QA team. Assuming there are no issues identified during our testing, it will be deployed in the early morning EST hours tomorrow (11/8).

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Frequently Asked Questions - PairSoftCloud

Is there a PairSoftCloud outage?
The current status of PairSoftCloud is: Systems Active
Where can I find the official status page of PairSoftCloud?
The official status page for PairSoftCloud is here
How can I get notified if PairSoftCloud is down or experiencing an outage?
To get notified of any status changes to PairSoftCloud, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of PairSoftCloud every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does PairSoftCloud do?
Pairsoft's software enhances ERP functionality with AP automation, procurement, and document management solutions. Optimize your organization's processes with ease.

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