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Is there an Particle outage?

Particle status: Systems Active

Last checked: 3 minutes ago

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Particle outages and incidents

Outage and incident data over the last 30 days for Particle.

There have been 3 outages or incidents for Particle in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Particle

Outlogger tracks the status of these components for Xero:

Cellular Connectivity Active
Integrations Active
Management Console Active
REST API Active
Wi-Fi Connectivity Active
build.particle.io Active
community.particle.io Active
docs.particle.io Active
store.particle.io Active
www.particle.io Active
Particle CLI Active
Particle Workbench Active
2G/3G EMEA Active
2G/3G NorAm Active
B Series B523 SoM or Tracker T523 SoM Active
E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1) Active
Ether SIM Active
SIM state management Active
Component Status
Cellular Connectivity Active
Integrations Active
Management Console Active
REST API Active
Wi-Fi Connectivity Active
Active
build.particle.io Active
community.particle.io Active
docs.particle.io Active
store.particle.io Active
www.particle.io Active
Active
Particle CLI Active
Particle Workbench Active
Active
2G/3G EMEA Active
2G/3G NorAm Active
B Series B523 SoM or Tracker T523 SoM Active
E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1) Active
Ether SIM Active
SIM state management Active

Latest Particle outages and incidents.

View the latest incidents for Particle and check for official updates:

Updates:

  • Time: Nov. 8, 2022, 6:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2022, 6:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 8, 2022, 5:53 p.m.
    Status: Monitoring
    Update: Particle pushed out a new version of webhook infrastructure around 09:24 PST, with no expected customer impact, it updates failed and Particle cloud stopped processing webhooks beginning at 09:27 PST until the Particle team rolled back the deployment. We started processing webhooks at 09:39 PST. Any webhooks that were sent during this time were lost.
  • Time: Nov. 8, 2022, 5:53 p.m.
    Status: Monitoring
    Update: Particle pushed out a new version of webhook infrastructure around 09:24 PST, with no expected customer impact, it updates failed and Particle cloud stopped processing webhooks beginning at 09:27 PST until the Particle team rolled back the deployment. We started processing webhooks at 09:39 PST. Any webhooks that were sent during this time were lost.
  • Time: Nov. 8, 2022, 5:41 p.m.
    Status: Identified
    Update: Particle identified the issue, webhook traffic is returning
  • Time: Nov. 8, 2022, 5:41 p.m.
    Status: Identified
    Update: Particle identified the issue, webhook traffic is returning
  • Time: Nov. 8, 2022, 5:40 p.m.
    Status: Investigating
    Update: Particle is investigating a interruption in Webhook integration. We will post an update as soon as possible.
  • Time: Nov. 8, 2022, 5:40 p.m.
    Status: Investigating
    Update: Particle is investigating a interruption in Webhook integration. We will post an update as soon as possible.

Updates:

  • Time: Nov. 14, 2022, 8:50 p.m.
    Status: Resolved
    Update: Particle has observed significant improvement in this issue and will be imminently releasing a technical advisory notice mid-week as an update to this page. Marking this issue as closed to avoid confusion and will post a resolution notice (involving a suggested DeviceOS change) by EOW.
  • Time: Nov. 10, 2022, 11:40 p.m.
    Status: Identified
    Update: The release described in the previous update is inbound. We will make a formal communication on this issue on Monday, with an updated TAN and specific actions to take regarding this release.
  • Time: Nov. 7, 2022, 6:42 p.m.
    Status: Identified
    Update: Significant progress has been made on a workaround for this issue. This workaround will be delivered in the form of a DeviceOS release and thereby incurs a testing period prior to release. We are aiming for a full release by early next week, if not earlier.
  • Time: Nov. 4, 2022, 8:53 p.m.
    Status: Identified
    Update: Progress is being made on several parallel workarounds for this issue. Engineering work in collaboration with affected partners is still in full force. Please see the TAN linked previously for more information; impact remains specific in scope.
  • Time: Nov. 3, 2022, 9:01 p.m.
    Status: Identified
    Update: The investigation continues and progress is being made on workarounds for this issue. We will continue to provide updates as they become available. Please see the TAN linked previously for more information; impact remains specific in scope.
  • Time: Nov. 2, 2022, 7:26 p.m.
    Status: Identified
    Update: Particle has issued a Technical Advisory Notice here: https://docs.particle.io/reference/technical-advisory-notices/tan009/. In this notice, you will find information about the status of the investigation as well as more information about scope of impact. We will continue to keep this TAN up to date, and we will post updates here regularly as well.
  • Time: Nov. 1, 2022, 11:29 p.m.
    Status: Identified
    Update: This notice remains in effect. Engineering efforts remain ongoing at the highest level. We will be providing more technical detail in an update tomorrow.
  • Time: Nov. 1, 2022, 7:59 p.m.
    Status: Identified
    Update: This notice remains in effect; progress has been made but there is no definitive ETA that can yet be offered. An update will be provided as soon as one is available. Use-cases that drop a network connection attempt after brief periods of time (via firmware) may experience connectivity challenges. Impact is intermittent and disproportionately distributed by use-case.
  • Time: Oct. 31, 2022, 2:30 p.m.
    Status: Identified
    Update: This notice remains in effect. An update will be provided as soon as one is available. Impact is specific to use-cases that involve short connection periods before canceling further connection attempts. Particle is escalating this issue to the fullest extent with our network partners.
  • Time: Oct. 29, 2022, 12:51 p.m.
    Status: Identified
    Update: This notice remains in effect. We are continuing to work to drive resolution.
  • Time: Oct. 28, 2022, 9:17 p.m.
    Status: Identified
    Update: This notice remains in effect. Our network partner is urgently working on resolution but at present we do not have an ETA to offer.
  • Time: Oct. 28, 2022, 5:50 p.m.
    Status: Identified
    Update: Particle has observed a sporadic increase in connection times for SKUs: B402, B523, BRN402, T402, T523, B310, and E313. EtherSIM devices are not impacted. Use-cases that drop a network connection attempt after brief periods of time (via firmware) may experience connectivity challenges. Impact is intermittent and disproportionately distributed by use-case. The issue has been determined to be a cellular network issue and we have escalated to our network partners.

Updates:

  • Time: Nov. 14, 2022, 8:50 p.m.
    Status: Resolved
    Update: Particle has observed significant improvement in this issue and will be imminently releasing a technical advisory notice mid-week as an update to this page. Marking this issue as closed to avoid confusion and will post a resolution notice (involving a suggested DeviceOS change) by EOW.
  • Time: Nov. 10, 2022, 11:40 p.m.
    Status: Identified
    Update: The release described in the previous update is inbound. We will make a formal communication on this issue on Monday, with an updated TAN and specific actions to take regarding this release.
  • Time: Nov. 7, 2022, 6:42 p.m.
    Status: Identified
    Update: Significant progress has been made on a workaround for this issue. This workaround will be delivered in the form of a DeviceOS release and thereby incurs a testing period prior to release. We are aiming for a full release by early next week, if not earlier.
  • Time: Nov. 4, 2022, 8:53 p.m.
    Status: Identified
    Update: Progress is being made on several parallel workarounds for this issue. Engineering work in collaboration with affected partners is still in full force. Please see the TAN linked previously for more information; impact remains specific in scope.
  • Time: Nov. 3, 2022, 9:01 p.m.
    Status: Identified
    Update: The investigation continues and progress is being made on workarounds for this issue. We will continue to provide updates as they become available. Please see the TAN linked previously for more information; impact remains specific in scope.
  • Time: Nov. 2, 2022, 7:26 p.m.
    Status: Identified
    Update: Particle has issued a Technical Advisory Notice here: https://docs.particle.io/reference/technical-advisory-notices/tan009/. In this notice, you will find information about the status of the investigation as well as more information about scope of impact. We will continue to keep this TAN up to date, and we will post updates here regularly as well.
  • Time: Nov. 1, 2022, 11:29 p.m.
    Status: Identified
    Update: This notice remains in effect. Engineering efforts remain ongoing at the highest level. We will be providing more technical detail in an update tomorrow.
  • Time: Nov. 1, 2022, 7:59 p.m.
    Status: Identified
    Update: This notice remains in effect; progress has been made but there is no definitive ETA that can yet be offered. An update will be provided as soon as one is available. Use-cases that drop a network connection attempt after brief periods of time (via firmware) may experience connectivity challenges. Impact is intermittent and disproportionately distributed by use-case.
  • Time: Oct. 31, 2022, 2:30 p.m.
    Status: Identified
    Update: This notice remains in effect. An update will be provided as soon as one is available. Impact is specific to use-cases that involve short connection periods before canceling further connection attempts. Particle is escalating this issue to the fullest extent with our network partners.
  • Time: Oct. 29, 2022, 12:51 p.m.
    Status: Identified
    Update: This notice remains in effect. We are continuing to work to drive resolution.
  • Time: Oct. 28, 2022, 9:17 p.m.
    Status: Identified
    Update: This notice remains in effect. Our network partner is urgently working on resolution but at present we do not have an ETA to offer.
  • Time: Oct. 28, 2022, 5:50 p.m.
    Status: Identified
    Update: Particle has observed a sporadic increase in connection times for SKUs: B402, B523, BRN402, T402, T523, B310, and E313. EtherSIM devices are not impacted. Use-cases that drop a network connection attempt after brief periods of time (via firmware) may experience connectivity challenges. Impact is intermittent and disproportionately distributed by use-case. The issue has been determined to be a cellular network issue and we have escalated to our network partners.

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Frequently Asked Questions - Particle

Is there a Particle outage?
The current status of Particle is: Systems Active
Where can I find the official status page of Particle?
The official status page for Particle is here
How can I get notified if Particle is down or experiencing an outage?
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What does Particle do?
Particle enables connectivity for innovative companies' machines, vehicles, and products.

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