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Is there an Particle outage?

Particle status: Systems Active

Last checked: 6 minutes ago

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Particle outages and incidents

Outage and incident data over the last 30 days for Particle.

There have been 3 outages or incidents for Particle in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Particle

Outlogger tracks the status of these components for Xero:

Cellular Connectivity Active
Integrations Active
Management Console Active
REST API Active
Wi-Fi Connectivity Active
build.particle.io Active
community.particle.io Active
docs.particle.io Active
store.particle.io Active
www.particle.io Active
Particle CLI Active
Particle Workbench Active
2G/3G EMEA Active
2G/3G NorAm Active
B Series B523 SoM or Tracker T523 SoM Active
E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1) Active
Ether SIM Active
SIM state management Active
Component Status
Cellular Connectivity Active
Integrations Active
Management Console Active
REST API Active
Wi-Fi Connectivity Active
Active
build.particle.io Active
community.particle.io Active
docs.particle.io Active
store.particle.io Active
www.particle.io Active
Active
Particle CLI Active
Particle Workbench Active
Active
2G/3G EMEA Active
2G/3G NorAm Active
B Series B523 SoM or Tracker T523 SoM Active
E Series LTE (E402), Boron LTE, B Series B402 SoM, Tracker T402 SoM, or Electron LTE (ELC402) (LTE Cat M1) Active
Ether SIM Active
SIM state management Active

Latest Particle outages and incidents.

View the latest incidents for Particle and check for official updates:

Updates:

  • Time: June 28, 2024, 9:35 p.m.
    Status: Resolved
    Update: The incident has been resolved and devices have recovered.
  • Time: June 28, 2024, 1:12 p.m.
    Status: Monitoring
    Update: Devices appear to be recovering. Our partners have indicated the issue has been addressed, and we will continue to monitor the situation.
  • Time: June 27, 2024, 7:09 p.m.
    Status: Identified
    Update: The outage has been confirmed to be a major issue, impacting SIMs from all US carriers that are roaming. This affects both commercial and consumer SIM cards. All involved parties are actively working towards a fix. Particle will continue to monitor the situation and update once we have more information.
  • Time: June 27, 2024, 12:53 p.m.
    Status: Identified
    Update: Particle has observed impact to fleets across North America on both 2G, and 3G. We are escalating to our partners to understand the cause of the outage.
  • Time: June 26, 2024, 6:09 p.m.
    Status: Identified
    Update: We are seeing a large drop of remaining 2G-connected devices in the US (T-Mobile being the only carrier still providing 2G access). This could be a part of the general sunsetting process or just degraded infrastructure. We are escalating to our partners to determine root cause. (As a reminder, 2G access is on its last legs in the US due to the 2G/3G sunset that began several years ago -- for this reason we are not marking Cellular Connectivity as a degraded system component).

Updates:

  • Time: June 28, 2024, 9:35 p.m.
    Status: Resolved
    Update: The incident has been resolved and devices have recovered.
  • Time: June 28, 2024, 1:12 p.m.
    Status: Monitoring
    Update: Devices appear to be recovering. Our partners have indicated the issue has been addressed, and we will continue to monitor the situation.
  • Time: June 27, 2024, 7:09 p.m.
    Status: Identified
    Update: The outage has been confirmed to be a major issue, impacting SIMs from all US carriers that are roaming. This affects both commercial and consumer SIM cards. All involved parties are actively working towards a fix. Particle will continue to monitor the situation and update once we have more information.
  • Time: June 27, 2024, 12:53 p.m.
    Status: Identified
    Update: Particle has observed impact to fleets across North America on both 2G, and 3G. We are escalating to our partners to understand the cause of the outage.
  • Time: June 26, 2024, 6:09 p.m.
    Status: Identified
    Update: We are seeing a large drop of remaining 2G-connected devices in the US (T-Mobile being the only carrier still providing 2G access). This could be a part of the general sunsetting process or just degraded infrastructure. We are escalating to our partners to determine root cause. (As a reminder, 2G access is on its last legs in the US due to the 2G/3G sunset that began several years ago -- for this reason we are not marking Cellular Connectivity as a degraded system component).

Updates:

  • Time: June 12, 2024, 6:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 12, 2024, 1:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 11, 2024, 11:50 p.m.
    Status: Identified
    Update: We're keeping a close eye on the steps being taken to fix this problem. We'll share updates here as soon as we see real progress happening.
  • Time: June 11, 2024, 6:38 p.m.
    Status: Identified
    Update: We have narrowed this down to a Telstra carrier outage. Our cellular partner in the region are actively collaborating with the carrier to investigate and resolve the issue.
  • Time: June 11, 2024, 3:24 p.m.
    Status: Identified
    Update: Work is still ongoing in this regard; rest assured that the issue has been duly escalated. We will post an update as soon as we obtain information around ETA.
  • Time: June 11, 2024, 1:03 p.m.
    Status: Identified
    Update: Particle has identified an incident involving new connections in Australia; this appears to only be impacting EtherSIM devices (314/404/524). Our cellular partners in the region are actively engaged.

Updates:

  • Time: June 12, 2024, 6:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 12, 2024, 1:15 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 11, 2024, 11:50 p.m.
    Status: Identified
    Update: We're keeping a close eye on the steps being taken to fix this problem. We'll share updates here as soon as we see real progress happening.
  • Time: June 11, 2024, 6:38 p.m.
    Status: Identified
    Update: We have narrowed this down to a Telstra carrier outage. Our cellular partner in the region are actively collaborating with the carrier to investigate and resolve the issue.
  • Time: June 11, 2024, 3:24 p.m.
    Status: Identified
    Update: Work is still ongoing in this regard; rest assured that the issue has been duly escalated. We will post an update as soon as we obtain information around ETA.
  • Time: June 11, 2024, 1:03 p.m.
    Status: Identified
    Update: Particle has identified an incident involving new connections in Australia; this appears to only be impacting EtherSIM devices (314/404/524). Our cellular partners in the region are actively engaged.

Updates:

  • Time: May 25, 2024, 2:49 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: May 25, 2024, 2:49 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: May 24, 2024, 7:57 p.m.
    Status: Identified
    Update: The issue is being addressed by our network partners while we continue to check out the fleet's health. Some regions are still impacted.
  • Time: May 24, 2024, 7:57 p.m.
    Status: Identified
    Update: The issue is being addressed by our network partners while we continue to check out the fleet's health. Some regions are still impacted.
  • Time: May 24, 2024, 2:28 a.m.
    Status: Investigating
    Update: The issue is also reported in Canada. Particle continues in the investigation. Other countries might be subject to connectivity issues as well.
  • Time: May 24, 2024, 2:28 a.m.
    Status: Investigating
    Update: The issue is also reported in Canada. Particle continues in the investigation. Other countries might be subject to connectivity issues as well.
  • Time: May 24, 2024, 2:03 a.m.
    Status: Investigating
    Update: Particle is investigating a cellular connectivity incident, Particle team noticed a small percentage of disconnection in cellular devices, this percentage of disconnection is affecting a little more to devices in Australia, but could be present in other countries in a small percentage. It is affecting to only Ether SIM SKUs.
  • Time: May 24, 2024, 2:03 a.m.
    Status: Investigating
    Update: Particle is investigating a cellular connectivity incident, Particle team noticed a small percentage of disconnection in cellular devices, this percentage of disconnection is affecting a little more to devices in Australia, but could be present in other countries in a small percentage. It is affecting to only Ether SIM SKUs.

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Frequently Asked Questions - Particle

Is there a Particle outage?
The current status of Particle is: Systems Active
Where can I find the official status page of Particle?
The official status page for Particle is here
How can I get notified if Particle is down or experiencing an outage?
To get notified of any status changes to Particle, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Particle every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Particle do?
Particle enables connectivity for innovative companies' machines, vehicles, and products.

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