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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 7 minutes ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: Dec. 8, 2021, 2:22 a.m.
    Status: Resolved
    Update: All client-facing issues have been resolved by AWS at this time. There should be no more impact to end-users.
  • Time: Dec. 7, 2021, 10:41 p.m.
    Status: Monitoring
    Update: Amazon Web Services has resolved the intermittent issues it experienced today. Patientco teams are continuing to monitor any impact end users may still be experiencing. Should you need to report any issues, please reach out to [email protected].
  • Time: Dec. 7, 2021, 7:18 p.m.
    Status: Identified
    Update: Amazon Web Services, Patientco's hosting partner, is facing intermittent issues across the country today. Patientco teams are monitoring the impact and end users may experience some delays in the following while the network stabilizes: • Delays in SFTP file uploads and possible log-in errors • Possible web-page loading issues We will continue to update this page. Should you need to report any issues, please reach out to [email protected]
  • Time: Dec. 7, 2021, 4:11 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 7, 2021, 3:48 p.m.
    Status: Investigating
    Update: We're investing the problem across intermittent areas and are investigating the cause.

Updates:

  • Time: Dec. 8, 2021, 2:22 a.m.
    Status: Resolved
    Update: All client-facing issues have been resolved by AWS at this time. There should be no more impact to end-users.
  • Time: Dec. 7, 2021, 10:41 p.m.
    Status: Monitoring
    Update: Amazon Web Services has resolved the intermittent issues it experienced today. Patientco teams are continuing to monitor any impact end users may still be experiencing. Should you need to report any issues, please reach out to [email protected].
  • Time: Dec. 7, 2021, 7:18 p.m.
    Status: Identified
    Update: Amazon Web Services, Patientco's hosting partner, is facing intermittent issues across the country today. Patientco teams are monitoring the impact and end users may experience some delays in the following while the network stabilizes: • Delays in SFTP file uploads and possible log-in errors • Possible web-page loading issues We will continue to update this page. Should you need to report any issues, please reach out to [email protected]
  • Time: Dec. 7, 2021, 4:11 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 7, 2021, 3:48 p.m.
    Status: Investigating
    Update: We're investing the problem across intermittent areas and are investigating the cause.

Updates:

  • Time: Dec. 1, 2021, 9:04 p.m.
    Status: Resolved
    Update: We have identified the cause of Lane Tetra Devices not appearing as choices to select in the ProPatientco platform and have implemented a fix. We have resolved this issue.
  • Time: Dec. 1, 2021, 9:04 p.m.
    Status: Resolved
    Update: We have identified the cause of Lane Tetra Devices not appearing as choices to select in the ProPatientco platform and have implemented a fix. We have resolved this issue.
  • Time: Dec. 1, 2021, 8:56 p.m.
    Status: Monitoring
    Update: We have identified the cause of Lane Tetra Devices not appearing as choices to select in the ProPatientco platform and have implemented a fix. We will continue to monitor for future issues.
  • Time: Dec. 1, 2021, 8:56 p.m.
    Status: Monitoring
    Update: We have identified the cause of Lane Tetra Devices not appearing as choices to select in the ProPatientco platform and have implemented a fix. We will continue to monitor for future issues.
  • Time: Dec. 1, 2021, 8:44 p.m.
    Status: Identified
    Update: We have identified the cause of Lane Tetra Devices not appearing as choices to select in the ProPatientco platform. MagTek, Ingenico Tellium, and Pax devices are not impacted.
  • Time: Dec. 1, 2021, 8:44 p.m.
    Status: Identified
    Update: We have identified the cause of Lane Tetra Devices not appearing as choices to select in the ProPatientco platform. MagTek, Ingenico Tellium, and Pax devices are not impacted.
  • Time: Dec. 1, 2021, 8:33 p.m.
    Status: Investigating
    Update: We are investigating report of Lane Tetra Devices not appearing as choices to select in the ProPatientco platform. MagTek, Ingenico Tellium and Pax devices are not impacted.
  • Time: Dec. 1, 2021, 8:33 p.m.
    Status: Investigating
    Update: We are investigating report of Lane Tetra Devices not appearing as choices to select in the ProPatientco platform. MagTek, Ingenico Tellium and Pax devices are not impacted.

Updates:

  • Time: Nov. 26, 2021, 5:12 p.m.
    Status: Resolved
    Update: A fix has been implemented, and we are beginning to see payment processing return to normal. This issue has been resolved. We will continue to monitor the situation.
  • Time: Nov. 26, 2021, 4:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are beginning to see payment processing return to normal. We will continue to monitor the situation.
  • Time: Nov. 26, 2021, 3:36 p.m.
    Status: Identified
    Update: We are investigating an issue with our upstream vendor causing degradation in payments on PatientWallet, IVR and keyed payments. We are noting success on retried payments, so we encourage you to retry impacted payments. EMV devices are not impacted at this time.

Updates:

  • Time: Nov. 26, 2021, 5:12 p.m.
    Status: Resolved
    Update: A fix has been implemented, and we are beginning to see payment processing return to normal. This issue has been resolved. We will continue to monitor the situation.
  • Time: Nov. 26, 2021, 4:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are beginning to see payment processing return to normal. We will continue to monitor the situation.
  • Time: Nov. 26, 2021, 3:36 p.m.
    Status: Identified
    Update: We are investigating an issue with our upstream vendor causing degradation in payments on PatientWallet, IVR and keyed payments. We are noting success on retried payments, so we encourage you to retry impacted payments. EMV devices are not impacted at this time.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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