Company Logo

Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 40 seconds ago

Get notified about any outages, downtime or incidents for Patientco and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: Oct. 7, 2021, 7:34 p.m.
    Status: Resolved
    Update: We have implemented a fix for accessing our platform, and have implemented a fix, and the issue is resolved. We will continue to monitor for errors.
  • Time: Oct. 7, 2021, 7:34 p.m.
    Status: Resolved
    Update: We have implemented a fix for accessing our platform, and have implemented a fix, and the issue is resolved. We will continue to monitor for errors.
  • Time: Oct. 7, 2021, 6:28 p.m.
    Status: Monitoring
    Update: We have implemented a fix for accessing our platform, and have implemented a fix. We will continue to monitor for errors.
  • Time: Oct. 7, 2021, 6:28 p.m.
    Status: Monitoring
    Update: We have implemented a fix for accessing our platform, and have implemented a fix. We will continue to monitor for errors.
  • Time: Oct. 7, 2021, 6:12 p.m.
    Status: Identified
    Update: We are investigating intermittent issues with accessing the Patientco Platform and are working to actively fix the issue.
  • Time: Oct. 7, 2021, 6:12 p.m.
    Status: Identified
    Update: We are investigating intermittent issues with accessing the Patientco Platform and are working to actively fix the issue.

Updates:

  • Time: Oct. 7, 2021, 7:35 p.m.
    Status: Resolved
    Update: We have identified the cause of a small percentage of payments receiving errors and have applied a fix. Payments are now processing normally.
  • Time: Oct. 7, 2021, 7:35 p.m.
    Status: Resolved
    Update: We have identified the cause of a small percentage of payments receiving errors and have applied a fix. Payments are now processing normally.
  • Time: Oct. 7, 2021, 5:56 p.m.
    Status: Identified
    Update: We are aware of a small percentage of payments receiving errors and are working to mitigate the issue. If you do receive an error, we recommend retrying your transaction. This appears to be isolated to Web Payments, IVR and the PatientWallet. Credit card terminals are not impacted at this time.
  • Time: Oct. 7, 2021, 5:56 p.m.
    Status: Identified
    Update: We are aware of a small percentage of payments receiving errors and are working to mitigate the issue. If you do receive an error, we recommend retrying your transaction. This appears to be isolated to Web Payments, IVR and the PatientWallet. Credit card terminals are not impacted at this time.
  • Time: Oct. 7, 2021, 5:23 p.m.
    Status: Identified
    Update: We are aware of a small percentage of payments receiving errors on and are working to mitigate the issue. If you do receive and error, we recommend retying your transaction. This appears to be isolated to Web Payments, IVR and the PatientWallet. Credit card terminals are not impacted at this time.
  • Time: Oct. 7, 2021, 5:23 p.m.
    Status: Identified
    Update: We are aware of a small percentage of payments receiving errors on and are working to mitigate the issue. If you do receive and error, we recommend retying your transaction. This appears to be isolated to Web Payments, IVR and the PatientWallet. Credit card terminals are not impacted at this time.

Updates:

  • Time: Oct. 7, 2021, 5:13 p.m.
    Status: Resolved
    Update: We have identified the cause of a small percentage of payments receiving errors and have applied a fix. Payments are now processing normally.
  • Time: Oct. 7, 2021, 4:52 p.m.
    Status: Monitoring
    Update: We have identified the cause of a small percentage of payments receiving errors and have applied a fix. Payments are now processing normally.
  • Time: Oct. 7, 2021, 4:46 p.m.
    Status: Identified
    Update: We have identified the cause of a small percentage of payments receiving errors and are working to mitigate the issue. If you do receive and error, we recommend retying your transaction. This appears to be isolated to keyed transactions and the PatientWallet. Credit card terminals are not impacted at this time.
  • Time: Oct. 7, 2021, 4:36 p.m.
    Status: Investigating
    Update: We are currently investigating increased Credit Card and eCheck payment errors. This appears to be isolated to keyed transactions and the PatientWallet. Credit card terminals are not impacted at this time.

Updates:

  • Time: Oct. 7, 2021, 5:13 p.m.
    Status: Resolved
    Update: We have identified the cause of a small percentage of payments receiving errors and have applied a fix. Payments are now processing normally.
  • Time: Oct. 7, 2021, 4:52 p.m.
    Status: Monitoring
    Update: We have identified the cause of a small percentage of payments receiving errors and have applied a fix. Payments are now processing normally.
  • Time: Oct. 7, 2021, 4:46 p.m.
    Status: Identified
    Update: We have identified the cause of a small percentage of payments receiving errors and are working to mitigate the issue. If you do receive and error, we recommend retying your transaction. This appears to be isolated to keyed transactions and the PatientWallet. Credit card terminals are not impacted at this time.
  • Time: Oct. 7, 2021, 4:36 p.m.
    Status: Investigating
    Update: We are currently investigating increased Credit Card and eCheck payment errors. This appears to be isolated to keyed transactions and the PatientWallet. Credit card terminals are not impacted at this time.

Updates:

  • Time: Oct. 5, 2021, 4:39 p.m.
    Status: Resolved
    Update: This issue is now resolved. The automated IVR system is functioning normally.
  • Time: Oct. 5, 2021, 4:36 p.m.
    Status: Monitoring
    Update: A fix has been put in place, and callers to the automated IVR system should no longer be transferred to Patientco support immediately. We will continue to monitor for any issues.
  • Time: Oct. 5, 2021, 4:33 p.m.
    Status: Identified
    Update: We have identified the issue affecting the automated IVR system and are working to mitigate it. It is still affecting only a small percentage of patients calling the IVR.
  • Time: Oct. 5, 2021, 4:24 p.m.
    Status: Investigating
    Update: We are currently investigating a degradation with our automated IVR system where a small percentage of patients are being transferred to Patientco Support immediately after calling the IVR number.

Check the status of similar companies and alternatives to Patientco

Sage
Sage

Issues Detected

Xero
Xero

Issues Detected

Payoneer
Payoneer

Systems Active

Carta
Carta

Systems Active

Intralinks
Intralinks

Systems Active

insightsoftware
insightsoftware

Systems Active

Chargebee
Chargebee

Systems Active

Blend
Blend

Systems Active

Datasite
Datasite

Systems Active

Spendesk
Spendesk

Systems Active

FloQast

Systems Active

WePay
WePay

Systems Active

Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

Start monitoring now!

Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.

Get Started for Free