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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 7 minutes ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: Oct. 5, 2021, 4:39 p.m.
    Status: Resolved
    Update: This issue is now resolved. The automated IVR system is functioning normally.
  • Time: Oct. 5, 2021, 4:36 p.m.
    Status: Monitoring
    Update: A fix has been put in place, and callers to the automated IVR system should no longer be transferred to Patientco support immediately. We will continue to monitor for any issues.
  • Time: Oct. 5, 2021, 4:33 p.m.
    Status: Identified
    Update: We have identified the issue affecting the automated IVR system and are working to mitigate it. It is still affecting only a small percentage of patients calling the IVR.
  • Time: Oct. 5, 2021, 4:24 p.m.
    Status: Investigating
    Update: We are currently investigating a degradation with our automated IVR system where a small percentage of patients are being transferred to Patientco Support immediately after calling the IVR number.

Updates:

  • Time: Sept. 23, 2021, 6:46 p.m.
    Status: Resolved
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and a fix has been implemented. We are seeing declined payments return to normal levels. We will continue to monitor the situation and provide updates as necessary.
  • Time: Sept. 23, 2021, 5:14 p.m.
    Status: Monitoring
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and a fix has been implemented. We are seeing declined payments return to normal levels. We will continue to monitor the situation and provide updates.
  • Time: Sept. 23, 2021, 4:27 p.m.
    Status: Monitoring
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and a fix has been implemented. We are seeing declined payments return to normal levels. We will continue to monitor the situation and provide updates.
  • Time: Sept. 23, 2021, 3:46 p.m.
    Status: Monitoring
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and a fix has been implemented. We are seeing declined payments return to normal levels. We will continue to monitor the situation and provide updates.
  • Time: Sept. 23, 2021, 2:50 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and continue working towards a resolution. Payments taken using Ingenico Devices, Internet Cashier and Patient Wallet are not impacted.
  • Time: Sept. 23, 2021, 2:24 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and continue working towards a resolution. Payments taken using Ingenico Devices, Internet Cashier and Patient Wallet are not impacted.
  • Time: Sept. 23, 2021, 1:59 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and continue working towards a resolution. Payments taken using Ingenico Devices, Internet Cashier and Patient Wallet are not impacted.
  • Time: Sept. 23, 2021, 1:36 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and continue working towards a resolution. Payments taken using Ingenico Devices, Internet Cashier and Patient Wallet are not impacted.
  • Time: Sept. 23, 2021, 1:10 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and are working towards a resolution Ingenico Device, Internet Cashier and PatientWallet payments are not impacted.

Updates:

  • Time: Sept. 23, 2021, 6:46 p.m.
    Status: Resolved
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and a fix has been implemented. We are seeing declined payments return to normal levels. We will continue to monitor the situation and provide updates as necessary.
  • Time: Sept. 23, 2021, 5:14 p.m.
    Status: Monitoring
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and a fix has been implemented. We are seeing declined payments return to normal levels. We will continue to monitor the situation and provide updates.
  • Time: Sept. 23, 2021, 4:27 p.m.
    Status: Monitoring
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and a fix has been implemented. We are seeing declined payments return to normal levels. We will continue to monitor the situation and provide updates.
  • Time: Sept. 23, 2021, 3:46 p.m.
    Status: Monitoring
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and a fix has been implemented. We are seeing declined payments return to normal levels. We will continue to monitor the situation and provide updates.
  • Time: Sept. 23, 2021, 2:50 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and continue working towards a resolution. Payments taken using Ingenico Devices, Internet Cashier and Patient Wallet are not impacted.
  • Time: Sept. 23, 2021, 2:24 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and continue working towards a resolution. Payments taken using Ingenico Devices, Internet Cashier and Patient Wallet are not impacted.
  • Time: Sept. 23, 2021, 1:59 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and continue working towards a resolution. Payments taken using Ingenico Devices, Internet Cashier and Patient Wallet are not impacted.
  • Time: Sept. 23, 2021, 1:36 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and continue working towards a resolution. Payments taken using Ingenico Devices, Internet Cashier and Patient Wallet are not impacted.
  • Time: Sept. 23, 2021, 1:10 p.m.
    Status: Identified
    Update: We have identified an issue with our upstream vendor causing degradation in payments on Pax Devices, and are working towards a resolution Ingenico Device, Internet Cashier and PatientWallet payments are not impacted.

Updates:

  • Time: Sept. 22, 2021, 10:30 p.m.
    Status: Resolved
    Update: Our vendor has applied a fix and we are seeing payments processing normally.
  • Time: Sept. 22, 2021, 10:02 p.m.
    Status: Monitoring
    Update: Our vendor has applied a fix and we are seeing payments processing normally. We will continue to monitor for any changes.
  • Time: Sept. 22, 2021, 9:24 p.m.
    Status: Identified
    Update: We have identified the source with our upstream vendor causing degradation in our payments processing, and continue working to resolve this. We have also found that the declines are isolated specifically to Pax Devices. Ingencio Devices, IVR and PatientWallet payments are not impacted.
  • Time: Sept. 22, 2021, 9 p.m.
    Status: Identified
    Update: We have identified the source with our upstream vendor causing degradation in our payments processing, and continue working to resolve this. We have also found that the declines are isolated specifically to Pax Devices. Ingencio Devices, IVR and PatientWallet payments are not impacted,
  • Time: Sept. 22, 2021, 8:36 p.m.
    Status: Identified
    Update: We have identified the source with our upstream vendor causing degradation in our payments processing, and are working to resolve this. We have also found that the declines are isolated specifically to Pax Devices. Ingencio Devices, IVR and PatientWallet payments are not impacted,
  • Time: Sept. 22, 2021, 8:29 p.m.
    Status: Investigating
    Update: We are currently investigating reports of intermittent payment processing degradation on payments taken on EMV devices. Text to Pay, IVR and PatientWallet payments are not impacted.

Updates:

  • Time: Sept. 22, 2021, 10:30 p.m.
    Status: Resolved
    Update: Our vendor has applied a fix and we are seeing payments processing normally.
  • Time: Sept. 22, 2021, 10:02 p.m.
    Status: Monitoring
    Update: Our vendor has applied a fix and we are seeing payments processing normally. We will continue to monitor for any changes.
  • Time: Sept. 22, 2021, 9:24 p.m.
    Status: Identified
    Update: We have identified the source with our upstream vendor causing degradation in our payments processing, and continue working to resolve this. We have also found that the declines are isolated specifically to Pax Devices. Ingencio Devices, IVR and PatientWallet payments are not impacted.
  • Time: Sept. 22, 2021, 9 p.m.
    Status: Identified
    Update: We have identified the source with our upstream vendor causing degradation in our payments processing, and continue working to resolve this. We have also found that the declines are isolated specifically to Pax Devices. Ingencio Devices, IVR and PatientWallet payments are not impacted,
  • Time: Sept. 22, 2021, 8:36 p.m.
    Status: Identified
    Update: We have identified the source with our upstream vendor causing degradation in our payments processing, and are working to resolve this. We have also found that the declines are isolated specifically to Pax Devices. Ingencio Devices, IVR and PatientWallet payments are not impacted,
  • Time: Sept. 22, 2021, 8:29 p.m.
    Status: Investigating
    Update: We are currently investigating reports of intermittent payment processing degradation on payments taken on EMV devices. Text to Pay, IVR and PatientWallet payments are not impacted.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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