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Is there an Patientco outage?

Patientco status: Systems Active

Last checked: 2 minutes ago

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Patientco outages and incidents

Outage and incident data over the last 30 days for Patientco.

There have been 2 outages or incidents for Patientco in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Patientco

Outlogger tracks the status of these components for Xero:

Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active
Component Status
Automated Phone System (IVR) Active
Integrated Payments Active
Patient Wallet Active
Provider Portal Active
Active
Integrated Credit Card Processing Active
Integrated eCheck Processing Active
Integrated EMV Hardware Payments Active
Active
Credit Card Processing Active
eCheck Processing Active
EMV Hardware Active

Latest Patientco outages and incidents.

View the latest incidents for Patientco and check for official updates:

Updates:

  • Time: Sept. 20, 2021, 5:26 p.m.
    Status: Resolved
    Update: We have confirmed the degradation of payments through Text to Pay has been resolved.
  • Time: Sept. 20, 2021, 4:10 p.m.
    Status: Monitoring
    Update: We have implemented a fix for the intermittent degradation when attempting to process Text to Pay payments for patients, and these payments are beginning to behave normally. We will continue to monitor for any changes.
  • Time: Sept. 20, 2021, 3:58 p.m.
    Status: Investigating
    Update: We are continuing to investigate intermittent degradation when attempting to process Text to Pay payments for patients. All other payment types, including EMV Payments, Internet Cashier and PatientWallet payments are not impacted.
  • Time: Sept. 20, 2021, 3:34 p.m.
    Status: Investigating
    Update: We are aware of intermittent degradation when attempting to process Text to Pay payments for patients. All other payment types, including EMV Payments, Internet Cashier and PatientWallet payments are not impacted.

Updates:

  • Time: Sept. 20, 2021, 5:26 p.m.
    Status: Resolved
    Update: We have confirmed the degradation of payments through Text to Pay has been resolved.
  • Time: Sept. 20, 2021, 4:10 p.m.
    Status: Monitoring
    Update: We have implemented a fix for the intermittent degradation when attempting to process Text to Pay payments for patients, and these payments are beginning to behave normally. We will continue to monitor for any changes.
  • Time: Sept. 20, 2021, 3:58 p.m.
    Status: Investigating
    Update: We are continuing to investigate intermittent degradation when attempting to process Text to Pay payments for patients. All other payment types, including EMV Payments, Internet Cashier and PatientWallet payments are not impacted.
  • Time: Sept. 20, 2021, 3:34 p.m.
    Status: Investigating
    Update: We are aware of intermittent degradation when attempting to process Text to Pay payments for patients. All other payment types, including EMV Payments, Internet Cashier and PatientWallet payments are not impacted.

Updates:

  • Time: Sept. 20, 2021, 2:47 p.m.
    Status: Resolved
    Update: We have confirmed that eCheck payments are now processing normally. The last payment issue with an eCheck was at 9:45 EDT, and the issue is now resolve.
  • Time: Sept. 20, 2021, 2:13 p.m.
    Status: Monitoring
    Update: Our upstream vendor has implemented a fix for the intermittent eCheck failures, and payments are now processing normally.
  • Time: Sept. 20, 2021, 2 p.m.
    Status: Identified
    Update: We have identified an issues with an upstream vendor causing some eCheck payments to fail. We are working with our vendor to resolve this issue.
  • Time: Sept. 20, 2021, 1:51 p.m.
    Status: Investigating
    Update: We are continuing to investigate degraded payments. We have identified the degradation is isolated specifically to the processing of eChecks. Credit Card payments are not impacted at this time.
  • Time: Sept. 20, 2021, 1:41 p.m.
    Status: Investigating
    Update: We are currently investigating intermittent issues attempting to process payments on Internet Cashier, PatientWallet and the IVR. EMV payments are not impacted.

Updates:

  • Time: Sept. 20, 2021, 2:47 p.m.
    Status: Resolved
    Update: We have confirmed that eCheck payments are now processing normally. The last payment issue with an eCheck was at 9:45 EDT, and the issue is now resolve.
  • Time: Sept. 20, 2021, 2:13 p.m.
    Status: Monitoring
    Update: Our upstream vendor has implemented a fix for the intermittent eCheck failures, and payments are now processing normally.
  • Time: Sept. 20, 2021, 2 p.m.
    Status: Identified
    Update: We have identified an issues with an upstream vendor causing some eCheck payments to fail. We are working with our vendor to resolve this issue.
  • Time: Sept. 20, 2021, 1:51 p.m.
    Status: Investigating
    Update: We are continuing to investigate degraded payments. We have identified the degradation is isolated specifically to the processing of eChecks. Credit Card payments are not impacted at this time.
  • Time: Sept. 20, 2021, 1:41 p.m.
    Status: Investigating
    Update: We are currently investigating intermittent issues attempting to process payments on Internet Cashier, PatientWallet and the IVR. EMV payments are not impacted.

Updates:

  • Time: Sept. 17, 2021, 5:34 p.m.
    Status: Resolved
    Update: API and IVR Payments are now processing normally. We will continue to monitor them and provide additional updates as necessary.
  • Time: Sept. 17, 2021, 5:34 p.m.
    Status: Resolved
    Update: API and IVR Payments are now processing normally. We will continue to monitor them and provide additional updates as necessary.
  • Time: Sept. 17, 2021, 4:52 p.m.
    Status: Monitoring
    Update: API and IVR Payments are now processing normally. we will continue to monitor them and provide additional updates as necessary,
  • Time: Sept. 17, 2021, 4:52 p.m.
    Status: Monitoring
    Update: API and IVR Payments are now processing normally. we will continue to monitor them and provide additional updates as necessary,
  • Time: Sept. 17, 2021, 4:33 p.m.
    Status: Investigating
    Update: We are investigating degraded performance with one of our upstream vendors impacting keyed payments taken over API and IVR. EMV Device Payments, PatientWallet and Internet Cashier payments are not impacted.
  • Time: Sept. 17, 2021, 4:33 p.m.
    Status: Investigating
    Update: We are investigating degraded performance with one of our upstream vendors impacting keyed payments taken over API and IVR. EMV Device Payments, PatientWallet and Internet Cashier payments are not impacted.

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Frequently Asked Questions - Patientco

Is there a Patientco outage?
The current status of Patientco is: Systems Active
Where can I find the official status page of Patientco?
The official status page for Patientco is here
How can I get notified if Patientco is down or experiencing an outage?
To get notified of any status changes to Patientco, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Patientco every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Patientco do?
Waystar's Patient Payments + Portal solution streamlines the patient payment process, making it easier for patients to pay and healthcare teams to collect. Request a demo to learn more.

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