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Is there an Payrix outage?

Payrix status: Systems Active

Last checked: 8 minutes ago

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Payrix outages and incidents

Outage and incident data over the last 30 days for Payrix.

There have been 0 outages or incidents for Payrix in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Payrix

Outlogger tracks the status of these components for Xero:

AWS Data Lake Active
Discover Active
Production - Alerts Active
Production - API Active
Production - Apple Pay Active
Production - Management Portal Active
VAP Platform Transactions Active
API Active
Management Portal Active
Component Status
AWS Data Lake Active
Discover Active
Production - Alerts Active
Production - API Active
Production - Apple Pay Active
Production - Management Portal Active
VAP Platform Transactions Active
Active
API Active
Management Portal Active

Latest Payrix outages and incidents.

View the latest incidents for Payrix and check for official updates:

Updates:

  • Time: March 1, 2023, 5:41 p.m.
    Status: Resolved
    Update: The Sandbox portal is now back to normal operations. The incident lasted from 12:15 PM ET to 12:39 PM ET. We do not expect any further impact but will continue to monitor closely to verify stability.
  • Time: March 1, 2023, 5:28 p.m.
    Status: Identified
    Update: We are currently experiencing an issue where our Sandbox portal is unavailable. Our engineering team is currently investigating further and we will provide an update as soon as it is available.

Updates:

  • Time: Feb. 6, 2023, 11:13 p.m.
    Status: Resolved
    Update: Discover resolved an internal network issue to restore service. FIS will continue to monitor the environment to ensure stability.
  • Time: Feb. 6, 2023, 10:03 p.m.
    Status: Identified
    Update: Discover is continuing to troubleshoot this issue but does not currently have an estimated time to resolution. We will continue to provide updates as they are given.
  • Time: Feb. 6, 2023, 8:11 p.m.
    Status: Identified
    Update: Discover has informed FIS of an issue in one of their datacenters that may cause transaction failures. We will continue to monitor and provide updates as Discover provides them.

Updates:

  • Time: Jan. 18, 2023, 8:04 p.m.
    Status: Resolved
    Update: This incident is now resolved. The service degradation began at 2:32 PM ET and ended at 2:51 PM ET. A subset of services were impacted during this time including usability to the Payrix production API.
  • Time: Jan. 18, 2023, 7:51 p.m.
    Status: Investigating
    Update: Payrix is investigating errors in our production API environment. Senior engineers are reviewing the situation and will share next steps quickly.

Updates:

  • Time: Oct. 18, 2022, 1:01 p.m.
    Status: Resolved
    Update: The portal continues to operate as intended. We will continue monitoring closely but no further impact is expected.
  • Time: Oct. 17, 2022, 11:56 p.m.
    Status: Monitoring
    Update: We are now showing normal performance of the on https://portal.payrix.com. We will continue to monitor this issue closely to verify it continues to run as expected.
  • Time: Oct. 17, 2022, 9:15 p.m.
    Status: Investigating
    Update: We are currently investigating a problem with slowness that is sporadically being experienced with https://portal.payrix.com. As soon as additional information is available, it will be provided.

Updates:

  • Time: Sept. 1, 2022, 10:13 p.m.
    Status: Resolved
    Update: The intermittent email alert and web alert delay has been resolved. We do not expect any further impact to these alerts
  • Time: Sept. 1, 2022, 8:52 p.m.
    Status: Investigating
    Update: This afternoon we have observed an intermittent delay in email alerts and web alerts from the Payrix platform, resulting in delays receiving emails and webhooks. Transactions and authorizations are not impacted. Our engineering team is investigating and updates will be provided as they are available.

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Frequently Asked Questions - Payrix

Is there a Payrix outage?
The current status of Payrix is: Systems Active
Where can I find the official status page of Payrix?
The official status page for Payrix is here
How can I get notified if Payrix is down or experiencing an outage?
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