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Is there an Phenom outage?

Phenom status: Minor Outage

Last checked: 6 minutes ago

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Phenom outages and incidents

Outage and incident data over the last 30 days for Phenom.

There have been 5 outages or incidents for Phenom in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Phenom

Outlogger tracks the status of these components for Xero:

Analytics (MX) Active
Analytics (MX)-Staging Active
Analytics (MX)-Staging-US-Z Active
Analytics (MX)-US-Z Active
Chabots (CX) Active
Chabots (CX)-Staging Active
Chabots (CX)-Staging-US-Z Active
Chabots (CX)-US-Z Active
CMS (CX) Active
CMS (CX)-Staging Active
CMS (CX)-Staging-US-Z Active
CMS (CX)-US-Z Active
External career Sites (CX) Active
External career Sites (CX)-Staging Active
External career Sites (CX)-Staging-US-Z Active
External career Sites (CX)-US-Z Active
Hiring Manager (MX) Active
Hiring Manager (MX)-Staging Active
Hiring Manager (MX)-Staging-US-Z Active
Hiring Manager (MX)-US-Z Active
Internal Mobility (EX) Active
Internal Mobility (EX)-Staging Active
Internal Mobility (EX)-Staging-US-Z Active
Internal Mobility (EX)-US-Z Active
Job Feeds Active
Job Feeds-US-Z Active
Phenom corporate website Active
Scheduling-Staging-US-Z Active
Scheduling-US-Z Active
Search Active
Search-Staging Active
Search-Staging-US-Z Active
Search-US-Z Active
User Management (Service Hub) Active
User Management (Service Hub)-Staging Active
User Management (Service Hub)-Staging-US-Z Active
User Management (Service Hub)-US-Z Active
Apply-CA Active
Apply-CR Active
Apply-EU Active
Apply-IN Active
Apply-Staging-CA Active
Apply-Staging-EU Active
Apply-Staging-IN Active
Apply-Staging-US Active
Apply-Staging-US-Z Active
Apply-US Active
Apply-US-Z Active
CRM-CA Active
CRM-CR Active
CRM-EU Active
CRM-IN Active
CRM-Staging-CA Active
CRM-Staging-EU Active
CRM-Staging-IN Active
CRM-Staging-US Active
CRM-Staging-US-Z Active
CRM-US Active
CRM-US-Z Active
Hiring Status-CA Active
Hiring Status-CR Active
Hiring Status-EU Active
Hiring Status-IN Active
Hiring Status-Staging-CA Active
Hiring Status-Staging-EU Active
Hiring Status-Staging-IN Active
Hiring Status-Staging-US Active
Hiring Status-Staging-US-Z Active
Hiring Status-US Active
Hiring Status-US-Z Active
Jobpull-CA Active
Jobpull-CR Active
Jobpull-EU Active
Jobpull-IN Active
Jobpull-Staging-CA Active
Jobpull-Staging-EU Active
Jobpull-Staging-IN Active
Jobpull-Staging-US Active
Jobpull-Staging-US-Z Active
Jobpull-US Active
Jobpull-US-Z Active
Platform-CA Active
Platform-CR Active
Platform-EU Active
Platform-IN Active
Platform-Staging-CA Active
Platform-Staging-EU Active
Platform-Staging-IN Active
Platform-Staging-US Active
Platform-US Active
Platform-Staging-US-Z Active
Platform-US-Z Active
Scheduling-CA Active
Scheduling-CR Active
Scheduling-EU Performance Issues
Scheduling-IN Active
Scheduling_US Active
Scheduling-Staging_CA Active
Scheduling-Staging_CR Active
Scheduling-Staging_EU Active
Scheduling-Staging_IN Active
Scheduling-Staging_US Active
Customer Care Portal Active
Phenom Community Active
Phenom Explorer Active
Component Status
Analytics (MX) Active
Analytics (MX)-Staging Active
Analytics (MX)-Staging-US-Z Active
Analytics (MX)-US-Z Active
Chabots (CX) Active
Chabots (CX)-Staging Active
Chabots (CX)-Staging-US-Z Active
Chabots (CX)-US-Z Active
CMS (CX) Active
CMS (CX)-Staging Active
CMS (CX)-Staging-US-Z Active
CMS (CX)-US-Z Active
External career Sites (CX) Active
External career Sites (CX)-Staging Active
External career Sites (CX)-Staging-US-Z Active
External career Sites (CX)-US-Z Active
Hiring Manager (MX) Active
Hiring Manager (MX)-Staging Active
Hiring Manager (MX)-Staging-US-Z Active
Hiring Manager (MX)-US-Z Active
Internal Mobility (EX) Active
Internal Mobility (EX)-Staging Active
Internal Mobility (EX)-Staging-US-Z Active
Internal Mobility (EX)-US-Z Active
Job Feeds Active
Job Feeds-US-Z Active
Phenom corporate website Active
Scheduling-Staging-US-Z Active
Scheduling-US-Z Active
Search Active
Search-Staging Active
Search-Staging-US-Z Active
Search-US-Z Active
User Management (Service Hub) Active
User Management (Service Hub)-Staging Active
User Management (Service Hub)-Staging-US-Z Active
User Management (Service Hub)-US-Z Active
Active
Apply-CA Active
Apply-CR Active
Apply-EU Active
Apply-IN Active
Apply-Staging-CA Active
Apply-Staging-EU Active
Apply-Staging-IN Active
Apply-Staging-US Active
Apply-Staging-US-Z Active
Apply-US Active
Apply-US-Z Active
Active
CRM-CA Active
CRM-CR Active
CRM-EU Active
CRM-IN Active
CRM-Staging-CA Active
CRM-Staging-EU Active
CRM-Staging-IN Active
CRM-Staging-US Active
CRM-Staging-US-Z Active
CRM-US Active
CRM-US-Z Active
Active
Hiring Status-CA Active
Hiring Status-CR Active
Hiring Status-EU Active
Hiring Status-IN Active
Hiring Status-Staging-CA Active
Hiring Status-Staging-EU Active
Hiring Status-Staging-IN Active
Hiring Status-Staging-US Active
Hiring Status-Staging-US-Z Active
Hiring Status-US Active
Hiring Status-US-Z Active
Active
Jobpull-CA Active
Jobpull-CR Active
Jobpull-EU Active
Jobpull-IN Active
Jobpull-Staging-CA Active
Jobpull-Staging-EU Active
Jobpull-Staging-IN Active
Jobpull-Staging-US Active
Jobpull-Staging-US-Z Active
Jobpull-US Active
Jobpull-US-Z Active
Active
Platform-CA Active
Platform-CR Active
Platform-EU Active
Platform-IN Active
Platform-Staging-CA Active
Platform-Staging-EU Active
Platform-Staging-IN Active
Platform-Staging-US Active
Platform-US Active
Active
Platform-Staging-US-Z Active
Platform-US-Z Active
Performance Issues
Scheduling-CA Active
Scheduling-CR Active
Scheduling-EU Performance Issues
Scheduling-IN Active
Scheduling_US Active
Active
Scheduling-Staging_CA Active
Scheduling-Staging_CR Active
Scheduling-Staging_EU Active
Scheduling-Staging_IN Active
Scheduling-Staging_US Active
Active
Customer Care Portal Active
Phenom Community Active
Phenom Explorer Active

Latest Phenom outages and incidents.

View the latest incidents for Phenom and check for official updates:

Updates:

  • Time: Nov. 3, 2023, 7 a.m.
    Status: Resolved
    Update: The issue stands resolved and we have not seen any new issues in the last few hours. Please feel free to log a support case in case you see any specific issues for your tenant.
  • Time: Nov. 3, 2023, 2:45 a.m.
    Status: Monitoring
    Update: The issue is resolved by Workday and we see all integrations are working fine. Phenom will monitor the integrations for the next few hours.
  • Time: Nov. 2, 2023, 3:57 p.m.
    Status: Monitoring
    Update: Our Engineering teams observed intermittent issues in getting data from Workday ATS due an issue on Workday's end. It is impacting our WD customers' integrations in the US regions; staging and production environments. Please see their current status using the below link: (https://community.workday.com/trust/status). Currently, we are monitoring the Integrations and will update the latest here.

Updates:

  • Time: Nov. 10, 2023, 3:22 p.m.
    Status: Postmortem
    Update: We would like to provide you with an update regarding the recent DNS issue that affected certain production career sites and Phenom products on November 1st, 2023. On November 1st, our Phenom monitoring team detected a domain problem managed through our DNS provider. This resulted in the inaccessibility of certain production career sites and certain Phenom products. In response to this issue, we worked diligently with our DNS provider to resolve the DNS problems. To immediately address the issues across our platform, we made the decision to migrate to an alternate DNS solution.  Since the propagation of DNS across third-party ISPs can vary, the Phenom team closely monitored the situation and observed that the changes were successfully picked up by a selection of name servers in various regions around the world. We understand the inconvenience this issue may have caused and sincerely apologize for any disruption you have experienced. If you have any questions regarding the RCA or need further assistance, please do not hesitate to reach out to our support team via the support portal or at [[email protected]](mailto:[email protected]).
  • Time: Nov. 5, 2023, 11:36 a.m.
    Status: Resolved
    Update: Phenom Engineering worked with our DNS providers and successfully resolved the DNS issues. With extended monitoring, Phenom confirms all production careersites and platform applications are up and running fine. Infact, we did not receive any new cases since Friday and this incident is good to be closed now. Please reach out to Support in case of any specific questions or root cause analysis on this one. We regret the inconvenience caused and appreciate your continued support.
  • Time: Nov. 2, 2023, 2:44 p.m.
    Status: Monitoring
    Update: The DNS servers we’ve been monitoring throughout the world are now showing the changes have propagated. We are still monitoring from our end, however, If you are seeing any issues please reach out to our Global Customer Care team by logging a ticket. ([email protected]) Thank you for your continued support.
  • Time: Nov. 2, 2023, 7:46 a.m.
    Status: Monitoring
    Update: We see that DNS propagation has been successfully progressing. We continue to monitor this progress and will share an update in about (4) hours. Please do not hesitate to open a case with our Global Customer Care Team if you have any questions.
  • Time: Nov. 2, 2023, 3:52 a.m.
    Status: Monitoring
    Update: We continue to monitor the ongoing DNS propagation process and will share the next update in about four (4) hours. Please do not hesitate to open a case with our Global Customer Care Team if you have any questions.
  • Time: Nov. 2, 2023, 2:22 a.m.
    Status: Monitoring
    Update: We continue to monitor the ongoing DNS propagation process and anticipate our next update in roughly two hours. For any questions or if you need further information, we encourage you to open a case with our Global Customer Care Team.
  • Time: Nov. 2, 2023, 12:20 a.m.
    Status: Monitoring
    Update: We are still observing the ongoing DNS propagation process and will provide the next update in approximately two hours. If you have any inquiries or require additional information, please open a case with our Global Customer Care Team. Thank you for your patience.
  • Time: Nov. 1, 2023, 10:13 p.m.
    Status: Monitoring
    Update: We are monitoring the DNS propagation as it is still in progress. Next update will be shared in about two hours. We encourage you to reach out to open a case with our Global Customer Care Team if you have any questions or require further information. We appreciate your patience.
  • Time: Nov. 1, 2023, 9:05 p.m.
    Status: Monitoring
    Update: In our last message about today’s Incident, we incorrectly marked the status to be ‘Resolved’. There are still some DNS servers that are propagating hence we are changing the status to ‘Partial Outage”. The Phenom teams are continuing to monitor sites and products availability until a full resolution. Another update will follow within the next hour. We apologize for the miscommunication.

Updates:

  • Time: Nov. 1, 2023, 8:19 p.m.
    Status: Resolved
    Update: We can confirm that today’s incident that impacted certain career sites and some Phenom products has been fully resolved at this time. If you are not seeing full service restored, or need any help please log a ticket with Support through the portal. (support.phenompeople.com)
  • Time: Nov. 1, 2023, 7:44 p.m.
    Status: Monitoring
    Update: We are still monitoring the DNS propagation and can confirm that it’s still in progress. Another update will follow within the next hour. We encourage you to reach out to Support ([email protected]) if you have any questions or require further information. We appreciate your patience.
  • Time: Nov. 1, 2023, 6:18 p.m.
    Status: Identified
    Update: The DNS propagation is still in progress and might take some time in certain regions to be fully updated. The Phenom teams are continuing to monitor sites and product availability until a full resolution. Next update will be given in 60 minutes. In the interim, if you have any questions or require further information, please do not hesitate to reach out to our support team - [email protected] We greatly appreciate your patience and understanding during this incident.
  • Time: Nov. 1, 2023, 5:33 p.m.
    Status: Identified
    Update: We would like to inform you that our efforts yielded positive results and we are closer to a full resolution. Currently, the majority of the hosted career sites, Phenom products, and the Support portal that were impacted are now accessible again. The DNS propagation is still in progress and might take some time in certain regions to be fully restored. We anticipate a full resolution within the next few hours. In parallel to the above, Phenom teams are monitoring to ensure the entire Phenom platform is restored. As for the Root Cause Analysis, our team will perform an extensive audit which will be shared as soon as it becomes available. We greatly appreciate your patience and understanding during this incident.
  • Time: Nov. 1, 2023, 4:34 p.m.
    Status: Identified
    Update: After further investigation, our technical teams have identified that the root cause is related to DNS (Domain Name System) configurations. While we have identified the root cause, we want to ensure the most comprehensive and lasting solution. Therefore, we are continuing to work on implementing our alternative solution that will address the immediate issue and will further investigate the permanent solution. We will continue to provide regular updates on the progress of the incident and the status of the alternative solutions. If you have any questions or require further information, please do not hesitate to reach out to our support team, who are ready to assist you. Email: [email protected] We greatly appreciate your patience and understanding during this incident.
  • Time: Nov. 1, 2023, 4:04 p.m.
    Status: Investigating
    Update: The alternative solution our teams are putting in place shows a slow but positive progress as sites and products started to become accessible again. We will continue to provide regular updates on the progress of the incident and the status of the alternative solutions. If you have any questions or require further information, please do not hesitate to reach out to our support team, who are ready to assist you. Email: [email protected] Thank you for your continued support.
  • Time: Nov. 1, 2023, 3:24 p.m.
    Status: Investigating
    Update: We wanted to update you with the latest information regarding the ongoing service disruption that is impacting our systems. Currently, our technical teams are working to put an alternative solution in place to resolve this issue. Next update will be given in 30 minutes. In the interim, if you have any questions or require further information, please do not hesitate to reach out to our support team - [email protected] We are sincerely thankful for your continued support.
  • Time: Nov. 1, 2023, 3:02 p.m.
    Status: Investigating
    Update: We wanted to update you with the latest information regarding the ongoing service disruption that is impacting our systems. Currently, our teams remain actively engaged in resolving the issue and working diligently to reinstate full service for our users. Our technical experts are investigating the root cause of the disruption. While we fully comprehend the implications of this disruption on our users and operations, please be assured of our commitment to quickly resolve the situation. Next update will be given in 30 minutes. In the interim, if you have any questions or require further information, please do not hesitate to reach out to our support team - [email protected] We are sincerely thankful for your continued support.
  • Time: Nov. 1, 2023, 2:36 p.m.
    Status: Investigating
    Update: Phenom’s technical team has been diligently investigating the root cause of the outage. While we understand the impact this outage has on our users and operations, please note that we are committed to resolving this as swiftly as possible. We are collaborating with our technical partners and experts to ensure that all systems are brought back to normal functioning. We will continue to provide regular updates on the progress and expected recovery time. In the meantime, if you have any questions or require further information, please do not hesitate to reach out to our support team using [email protected]. We appreciate your patience and understanding during this outage. Thank you for your continued support.
  • Time: Nov. 1, 2023, 1:58 p.m.
    Status: Investigating
    Update: The following Phenom Products are not accessible in staging and production: CRM, Analytics, Chatbot, HRM affecting all regions. There are some hosted career sites that are also inaccessible at this time for all regions. The Phenom Support portal is also inaccessible at this time. Our team is working on the resolution with the highest priority and will give an update in 30 minutes. We apologize for the inconvenience.

Updates:

  • Time: Oct. 31, 2023, 11:59 a.m.
    Status: Resolved
    Update: We have monitored the integrations for the last couple of hours. The integrations are stable and the data should be accurate.
  • Time: Oct. 31, 2023, 10:41 a.m.
    Status: Monitoring
    Update: Our Engineering teams observed intermittent issues in getting data from Workday ATS. While the last Sync runs are successful, we are expecting there could be delays. Currently, we are monitoring the Integrations and will update the latest here.

Updates:

  • Time: Oct. 23, 2023, 12:29 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the issue is fixed. Thank you for your continued patience and support.
  • Time: Oct. 23, 2023, 9:26 a.m.
    Status: Monitoring
    Update: Phenom team identified delays in the Job Sync for the EMEA Region. This has been addressed and we are currently monitoring the systems. We will update the latest status at 8:30 AM EST.

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Frequently Asked Questions - Phenom

Is there a Phenom outage?
The current status of Phenom is: Minor Outage
Where can I find the official status page of Phenom?
The official status page for Phenom is here
How can I get notified if Phenom is down or experiencing an outage?
To get notified of any status changes to Phenom, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Phenom every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Phenom do?
Phenom offers a comprehensive HR technology solution with AI-based Intelligent Talent Experience platform for candidates, recruiters, employees, and management.

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