Time: Aug. 10, 2023, 6:17 p.m.

Status: Resolved

Update: The issue that was affecting the dashboard has been successfully resolved, and we're now in the process of sorting out the remaining request queues. All the data is saved and will be displayed within the next 1-2 hours. If you continue to experience problems, please open a ticket with our support team. Thanks for your patience during the incident!

Time: Aug. 10, 2023, 5:22 p.m.

Status: Monitoring

Update: A fix has been implemented, and currently, we're monitoring the situation. We're now sorting out queues of stuck events affected by the incident and plan to sort them out within a few hours. We'll keep you updated and get back with an update as soon as possible.

Time: Aug. 10, 2023, 4:48 p.m.

Status: Investigating

Update: We've experienced temporary dashboards data delay. The outage was related to the raw data preprocessing within the analytics database. We are working to have the service back up and running as soon as possible.

Time: Aug. 10, 2023, 9:44 p.m.

Status: Resolved

Update: We're pleased to announce that the recent incident affecting our API has been resolved. Thanks to the robust capabilities of our External Backend-Replacement Service "Aegis", we addressed the issue promptly, ensuring minimal disruption to your subscription management experience. For more information about the reliability and capabilities of our subscription management service, please check out our blog post here: https://qonversion.io/blog/most-reliable-in-app-subscription-management-service/ We want to mention that some charts data is still delayed but don't worry the data is safe and will be displayed as soon as we sort out the remaining request queues. If you have any questions or concerns, please don't hesitate to contact our support team. Thank you for your patience during this time.

Time: Aug. 10, 2023, 7:35 p.m.

Status: Monitoring

Update: We wanted to provide a quick update on our ongoing efforts. Our team is actively monitoring the queues and working to address all pending tasks. We're making good progress and committed to ensuring that all the work gets done as soon as possible.

Time: Aug. 10, 2023, 5:18 p.m.

Status: Monitoring

Update: The issue that was affecting our services has been successfully resolved, and we're now in the process of sorting out the remaining request queues. We're thrilled to announce that our API is back up and running at full capacity and "Aegis" turned off. As always, our team is here to support you. If you have any questions or need further assistance, please don't hesitate to reach out.

Time: Aug. 10, 2023, 3:53 p.m.

Status: Monitoring

Update: We are pleased to inform you that we released a fix, and CORS issues affecting our Web SDK have been successfully resolved. We are closely monitoring the situation and addressing the root cause. If you continue to experience problems, please open a ticket with our support team.

Time: Aug. 10, 2023, 3:43 p.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: Aug. 10, 2023, 3:41 p.m.

Status: Identified

Update: We continue investigating the issue and will update you as soon as additional information is available. We are aware of CORS issues faced by Web SDK users, and our dev team is working to roll out the fix as soon as possible.

Time: Aug. 10, 2023, 2:46 p.m.

Status: Investigating

Update: We're experiencing an elevated level of API errors and are currently looking into the issue. Our backup system, Qonversion Aegis (based on Cloudflare), is turned on, and entitlements are delivered as expected. Any data generated or received during the incident is safely stored and synchronized once the networking issue is fully resolved. We will update you as soon as additional information is available. We're sorry for the inconvenience provided.

Time: Aug. 9, 2023, 3:01 p.m.

Status: Resolved

Update: We are happy to inform you that the networking problem that was recently encountered has been completely resolved. Our external backend replacement service, Qonversion Aegis (based on Cloudflare), enabled us to ensure 100% API uptime for our clients and preserve all the requests and data that were received from Qonversion SDK during the incident. Please don't hesitate to reach out to us if you have any additional questions or concerns. We are always here to help!

Time: Aug. 9, 2023, 2:13 p.m.

Status: Monitoring

Update: Our engineering team is closely monitoring the situation and investigating Digital Ocean's technical support updates to resolve the underlying networking problem quickly. They have implemented a fix, and you can check their Status Page at https://status.digitalocean.com/incidents/q4b09b022nmh We would also like to inform you that we are currently transitioning to another cloud provider and developing a multi-cloud solution that will enable us to pause our operations with Digital Ocean. We will provide an update as soon as additional information becomes available regarding this matter.

Time: Aug. 9, 2023, 1:41 p.m.

Status: Investigating

Update: We're experiencing an elevated level of API errors caused by the Digital Ocean networking issue that has affected our services. Our backup system is turned on, and entitlements are delivered as expected. Any data generated or received during the incident is being safely stored and synchronized once the networking issue is fully resolved. We will post an update as soon as more data is available on this issue.

Time: Aug. 1, 2023, 8:17 a.m.

Status: Resolved

Update: The issue has been resolved. Our engineering team identified the cause of the issue and implemented the solution. The service is fully operational.

Time: Aug. 1, 2023, 6:47 a.m.

Status: Identified

Update: We are experiencing an issue with Scheduled reports. Our team has detected the issue and is working to fix it as quickly as possible. We'll provide an update as soon as we have more information on this matter.

Time: July 19, 2023, 5:44 a.m.

Status: Resolved

Update: The issue has been resolved. Our engineering team identified the cause of the issue and implemented the solution. The service is fully operational, and the data is displaying correctly.

Time: July 18, 2023, 11:51 a.m.

Status: Monitoring

Update: A fix has been implemented, and we're monitoring the results. Currently, the "New Subscriptions" and "ARR & MRR Movement" charts data are still delayed but will be displayed accurately soon. Thanks for your patience while we're working on this. We will post an update as soon as more data is available on this issue.

Time: July 17, 2023, 10:10 a.m.

Status: Identified

Update: Our engineering team identified the cause of the issue and implemented the solution. We will post an update as soon as more data is available on this issue.

Time: July 17, 2023, 9:46 a.m.

Status: Investigating

Update: We are experiencing an issue with Analytics Dashboards: New Subscriptions, ARR and MRR Movement dashboards. Our team is working to restore the service as soon as possible. We will post an update as soon as more data is available on this issue.