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Is there an Qonversion outage?

Qonversion status: Systems Active

Last checked: 9 minutes ago

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Qonversion outages and incidents

Outage and incident data over the last 30 days for Qonversion.

There have been 0 outages or incidents for Qonversion in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Qonversion

Outlogger tracks the status of these components for Xero:

Apple Search Ads Attribution Active
Integrations Active
Realtime Dashboards Active
Webhooks Active
API Active
User Properties Active
Component Status
Apple Search Ads Attribution Active
Integrations Active
Realtime Dashboards Active
Webhooks Active
Active
API Active
User Properties Active

Latest Qonversion outages and incidents.

View the latest incidents for Qonversion and check for official updates:

Updates:

  • Time: July 14, 2023, 6:39 p.m.
    Status: Resolved
    Update: We are delighted to announce that the recent incident affecting our services has been resolved successfully and that the data displayed on our ASA dashboard is currently accurate and up to date. All systems are now functioning optimally, and you can resume your normal operations without any interruption.
  • Time: July 14, 2023, 5:34 p.m.
    Status: Identified
    Update: Our engineering team has successfully identified the cause of the issue and is working tirelessly to implement a robust solution. We have taken steps to rectify the data synchronization problem and ensure that all relevant data from the beginning of the incident is accurately reflected on the dashboard.
  • Time: July 14, 2023, 3:59 p.m.
    Status: Investigating
    Update: We are experiencing an issue with the Apple Search Ads dashboard data availability. Our team is working to restore the ASA dashboard as soon as possible. We will post an update as soon as more data is available on this issue.

Updates:

  • Time: April 13, 2023, 6:52 p.m.
    Status: Resolved
    Update: We are pleased to report that the incident has been resolved, and all messages have been successfully delivered. We apologize for any inconvenience this may have caused and thank you for your patience and understanding as we worked to resolve this issue. If you have any further concerns or questions, please do not hesitate to contact our support team for assistance.
  • Time: April 13, 2023, 5:26 p.m.
    Status: Monitoring
    Update: We are closely monitoring our event processing system and are happy to report that the backlog is being processed smoothly. All events should be delivered in the near future. If you continue to experience any issues or have any concerns, please do not hesitate to contact our support team for further assistance.
  • Time: April 13, 2023, 5:15 p.m.
    Status: Identified
    Update: We have investigated the issue with the event delivery and have applied a fix. All events should be delivered as expected in the near future.
  • Time: April 13, 2023, 5:10 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with our integrations. Some users may be unable to connect or use this integration at the moment. Our team is aware of the problem and is working hard to resolve it as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to fix the issue. We will provide updates on the situation as soon as we have more information. Thank you for your understanding.

Updates:

  • Time: Feb. 2, 2023, 11:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 2, 2023, 11:42 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we are monitoring the results. This issue did not affect your data and Subscription Management or your customers; it's all about the data on the dashboards.
  • Time: Feb. 2, 2023, 10:49 p.m.
    Status: Investigating
    Update: We've experienced a temporary dashboards outage. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

Updates:

  • Time: Jan. 23, 2023, 4:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 23, 2023, 6:09 a.m.
    Status: Investigating
    Update: We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

Updates:

  • Time: Jan. 19, 2023, 12:38 p.m.
    Status: Resolved
    Update: The incident has been resolved. Attribution data (ASA and others) is still paused; we’re working on restoring it. You’ll start seeing data affected by the incident in your dashboard within the next 24 hours. On top of that, our team is entirely focused on making several urgent changes that will be implemented during this week: - Add extra caching mechanism for our APIs, enabling them to work in case databases are fully down - Add additional replicas to the base cluster - Collaborate with the cloud provider to prevent the reoccurrence of the issue
  • Time: Jan. 18, 2023, 8:41 a.m.
    Status: Monitoring
    Update: The incident has been resolved. We are monitoring the situation. Attribution data (ASA and others) is still paused; we’re working on restoring it. You’ll start seeing data affected by the incident in your dashboard within the next 24 hours. On top of that, our team is entirely focused on making several urgent changes that will be implemented during this week: - Add extra caching mechanism for our APIs, enabling them to work in case databases are fully down - Add additional replicas to the base cluster - Collaborate with the cloud provider to prevent the reoccurrence of the issue
  • Time: Jan. 17, 2023, 10:13 p.m.
    Status: Monitoring
    Update: Resolved - Analytics & Subscription Management modes are fully operational - Subscription Events are being sent to enabled integrations In progress: - Charts’ data & older revenue events actualisation are in progress - Attribution (ASA and other) is paused at the moment; we’re working on restoring it - We’re adding an additional caching layer between our cloud provider and us to avoid potential service interruptions
  • Time: Jan. 17, 2023, 4:35 p.m.
    Status: Monitoring
    Update: Integrations are up and running. The next steps: - To resend events affected by the incident - To have other Qonversion’s system parts work as expected. We’ll keep you updated.
  • Time: Jan. 17, 2023, 2:25 p.m.
    Status: Monitoring
    Update: Qonversion API is operational, and purchases are working as expected. We’re monitoring the situation and working on problems with other parts of the service (integrations, raw data reports, etc.). Data in dashboards is still delayed. We’re working on this at the moment. We’ll be providing more updates soon.
  • Time: Jan. 17, 2023, 12:42 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 17, 2023, 12:30 p.m.
    Status: Monitoring
    Update: We keep monitoring the situation. The Subscription management mode & API have been restored. Data in dashboards is delayed and actual for the time before the incident starts. We have yet to deal with the aftermath of the incident. We will get back to you with details as soon as the technical work is completed.
  • Time: Jan. 17, 2023, 12:09 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Jan. 17, 2023, 9:58 a.m.
    Status: Identified
    Update: Our team is continuing to work on getting the service back up and running on the new cluster. We’re closely working with our cloud provider. Our team is integrating the recently released patch for the MySQL software to resolve the incident.
  • Time: Jan. 17, 2023, 5:20 a.m.
    Status: Identified
    Update: Our team is currently trying to get the service back up and running on the new cluster. We’re closely working with our cloud provider, which is also trying to run our service back up on the old cluster with our backup data. We’re planning to complete the final steps for migration to a new database and assuming to fix this issue as soon as possible.
  • Time: Jan. 16, 2023, 7:15 p.m.
    Status: Identified
    Update: We are still working on resolving this problem and will give you more information soon.
  • Time: Jan. 16, 2023, 4:08 p.m.
    Status: Identified
    Update: Unfortunately, the patch was not successful. Our engineers are now exploring next steps.
  • Time: Jan. 16, 2023, 2:42 p.m.
    Status: Identified
    Update: Our team is currently in the process of integrating the recently released patch for the MySQL software. This patch includes various updates and fixes that will improve the overall performance and security.
  • Time: Jan. 16, 2023, 2:05 p.m.
    Status: Identified
    Update: The issue has been identified. We have escalated that to our database provider. We are working on the fix.
  • Time: Jan. 16, 2023, 1:23 p.m.
    Status: Investigating
    Update: We're experiencing an elevated level of API errors and are currently looking into the issue.

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Frequently Asked Questions - Qonversion

Is there a Qonversion outage?
The current status of Qonversion is: Systems Active
Where can I find the official status page of Qonversion?
The official status page for Qonversion is here
How can I get notified if Qonversion is down or experiencing an outage?
To get notified of any status changes to Qonversion, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Qonversion every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Qonversion do?
Qonversion offers a comprehensive suite of tools including in-app purchase infrastructure, revenue analytics, and marketing integrations to accelerate mobile app growth.

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